Management Principles for Health Professionals

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ISBN: 9780834212459 | 0834212455
Cover: Paperback
Copyright: 8/1/1999

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Temple Univ., Philadelphia, PA. Text of proven management concepts, techniques, models, and tools. For those new to management. Includes examples of health care department budgets, training objectives, and strategic plans. Also discusses leadership, staff retention, and communication. Previous edition: c1992. Softcover. DNLM: Health Services Administration.

Part I---THE HEALTH PROFESSIONAL'S MODERN ARENA

(84)

The Changing Scene: Organizational Adaptation and Survival

(32)

The Changing Health Care Scene

(2)

The Managed Care Era

(4)

Capitation: A Logical Progression?

(1)

Provider Growth: Mergers and Other Affiliations

(1)

Introducing Organizational Survival Strategies

(1)

Bureaucratic Imperialism

(2)

Cooptation

(3)

Hibernation and Adaptation

(1)

Goal Succession, Multiplication, and Expansion

(2)

Organizational Life Cycle

(8)

Organizational Change

(3)

Case Study: Sedentary Patients in a Geriatric Facility

(2)

Exercise: The Split-Department Manager

(3)

Today's Concept of Organizational Management

(50)

The Nature of Management: Art or Science?

(1)

Functions of the Manager

(3)

The History of Management

(3)

The Systems Approach

(9)

Viewing the Work Organization as a Total System

(1)

Formal Versus Informal Organizations

(1)

Classification of Organizations

(3)

Classification of Health Care Organizations

(1)

Classic Bureaucracy

(3)

Consequences of Organizational Form

(1)

Management Beyond the Nineties: Integration of Clinical Practice and Management Skills

(3)

Total Quality Management and the Modern Organization

(7)

The Clientele Network

(1)

Clients

(3)

Suppliers

(2)

Advisers

(1)

Controllers

(1)

Adversaries

(2)

Example of a Clientele Network for a Physical Therapy Unit

(1)

Exercise: The Management Functions in Action

(1)

Exercise: Promoting Total Quality Management

(2)

Part II---THE MANAGEMENT FUNCTIONS: FROM THEORY TO APPLICATION

(196)

Planning

(68)

Characteristics of Planning

(1)

Participants in Planning

(2)

Planning Constraints or Boundaries

(3)

Characteristics of Effective Plans

(1)

Core Values, Philosophy, and Mission Statements

(4)

Overall Goals

(1)

Objectives

(2)

Functional Objectives

100

(4)

Policies

104

(4)

Procedures

108

(6)

Methods

114

(1)

Rules

114

(1)

Strategic Planning

114

(7)

The Plan and the Process

121

(1)

Space Renovation and Planning

122

(1)

Exercise: Developing a Strategic Plan

122

(1)

Exercise: From Intent to Action---The Planning Path

123

(1)

Appendix 3--A: Sample Departmental Policies

124

(8)

Exercise: Plans Are What?

132

(1)

Exercise: Goals, Objectives, and Procedures

132

(1)

Appendix 3--B: Space and Renovation Planning

133

(22)

Organizing

155

(50)

The Process of Organizing

156

(1)

Fundamental Concepts and Principles

157

(2)

The Span of Management

159

(2)

Line and Staff Relationships

161

(4)

The Dual Pyramid Form of Organization in Health Care

165

(3)

Basic Departmentation

168

(2)

Specific Scheduling

170

(2)

Flexibility in Organizational Structure

172

(2)

The Organizational Chart

174

(7)

The Job Description

181

(8)

Consultants

189

(14)

Exercise: Creating Organizational Charts

203

(1)

Exercise: Developing a Job Description

204

(1)

Decision Making

205

(24)

Participants in Decision Making

206

(2)

Evaluating a Decision's Importance

208

(1)

Steps in Decision Making

208

(5)

Barriers to Rational Choice

213

(2)

Bases for Decision Making

215

(1)

Decision-Making Tools and Techniques

216

(6)

Health Care Practitioners as Decision Makers

222

(1)

The No-Decision Option

223

(1)

Clinical Reasoning

224

(1)

Case: Paid to Make Decisions?

225

(2)

Exercise: The Troublesome Professional

227

(2)

Staffing: Recruiting and Retaining Quality Employees

229

(26)

Recruitment

231

(6)

Retention: Keeping Your Staff

237

(1)

Why do Allied Health Professionals Stay at Their Jobs?

237

(9)

Retention Strategies

246

(2)

The professional as a Free Agent

248

(3)

Case: The Ultimatum

251

(1)

Exercise: Your Recruiting Plan

252

(3)

Directing and Controlling: The Critical Cycle

255

(26)

The Basic Control Process

256

(1)

Characteristics of Adequate Controls

256

(2)

Benchmarking

258

(1)

Sample Benchmarking Studies: Health Information Management

258

(1)

Tools of Control

258

(2)

Gantt Chart

260

(2)

The Flow Chart

262

(9)

Total Quality Management Display Charts

271

(5)

The Critical Cycle

276

(2)

Exercise: The Multiple-Path Flow Chart

278

(1)

Exercise: Choosing an Adequate Control Mechanism

278

(3)

Part III---PRACTICAL CONSIDERATIONS: KEEPING THE DEPARTMENT RUNNING SMOOTHLY

281

(234)

Budgeting: Controlling the Ultimate Resource

283

(34)

Uses of the Budget

284

(1)

Budget Periods

285

(1)

Types of Budgets

286

(3)

Approaches to Budgeting

289

(2)

The Budgetary process

291

(2)

Capital Expenses

293

(2)

Supplies and Other Expenses

295

(2)

The Personnel Budget

297

(4)

Direct and Indirect Expenses

301

(1)

Budget Justification

302

(5)

Budget Variances

307

(2)

Exercise: Adjusting the Budget

309

(2)

Sample Operating Budget---Department of Physical Therapy

311

(1)

Exercise: Belt-Tightening---More Budget Adjustments

312

(1)

Sample Medical Record Department Budget

312

(5)

Committees and Teams

317

(34)

The Nature of Committees

318

(3)

The Purposes and Uses of Committees

321

(4)

Limitations and Disadvantages of Committees

325

(2)

Enhancement of Committee Effectiveness

327

(3)

The Committee Chairperson

330

(3)

Minutes and Proceedings

333

(6)

Where Do Teams Fit In?

339

(3)

As Employee Involvement Increases

342

(1)

Employee Teams and Their Future

342

(4)

Exercise: Committee Structures

346

(1)

Case: The Employee-Retention Committee Meeting

347

(4)

Adaptation, Motivation, and Conflict Management

351

(36)

Adaptation and Motivation

351

(4)

Patterns of Accommodation

355

(1)

Theories of Motivation

356

(2)

Conflict

358

(1)

Organizational Conflict

359

(9)

The Labor Union and the Collective Bargaining Agreement

368

(1)

Case: A Matter of Motivation: The Delayed Promotion

369

(1)

Case and Exercise: Charting a Course for Conflict Resolution: ``It's a Policy''

370

(2)

Appendix 10--A: Sample Collective Bargaining Agreement

372

(15)

Authority, Leadership, and Supervision

387

(56)

The Concept of Power

388

(1)

The Concept of Influence

389

(1)

The Concept of Formal Authority

389

(1)

The Importance of Authority

390

(1)

Sources of Power, Influence, and Authority

391

(7)

Restrictions on the Use of Authority

398

(1)

Leadership

399

(7)

Mentoring

406

(7)

Orders and Directives

413

(1)

Discipline

414

(3)

Training

417

(8)

Case: Authority and Leadership---Rising From the Ranks

425

(1)

Case: Discipline and Documentation---Here She Goes Again

426

(4)

Appendix 11--A: Job Description, Health Information Management

430

(7)

Appendix 11--B: Training Design: Release of Information

437

(6)

Human Resource Management: A Line Manager's Perspective

443

(24)

``Personnel'' Equals People

443

(1)

A Vital Staff Function

444

(1)

A Service of Increasing Value

445

(2)

Learning About Your Human Resource Department

447

(5)

Putting the Human Resource Department to Work

452

(4)

Wanted: Well-Considered Input

456

(1)

Understanding Why as Well as What

456

(2)

Legal Guides for Managerial Behavior

458

(4)

Emphasis on Service

462

(1)

Case: With Friends Like This

463

(1)

Case: The Managerial ``Hot Seat''

464

(3)

Communication: The Glue That Binds Us Together

467

(20)

A Working Definition

468

(1)

Personal and Small Group Communication

468

(7)

Communication in Organizations

475

(8)

Case: The Long, Loud Silence

483

(1)

Case: Your Word Against His

484

(3)

Day-to-Day Management for the Health Professional-as-Manager

487

(28)

The Health Professional as Manager

487

(8)

The Professional Managing the Professional

495

(16)

Case: Professional Behavior---The Bumping Game

511

(2)

Case: Delegation Difficulties---The Ineffective Subordinate

513

(2)

Index

515

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Management Principles for Health Professionals

Summary

Table of Contents

Supplemental Materials