Management and Supervision in Law Enforcement

This text provides a comprehensive overview of the responsibilities of managers and supervisors in law enforcement. It explores their jobs and the complicated relationships with all members of the law enforcement agency. This text emphasizes a proactive approach to law enforcement, anticipating what the future holds.

Foreword

v

About the Authors and Acknowledgments

xvii

List of Abbreviations and Acronyms

xviii

How to Use This Book

xix

SECTION ONE Management and Supervision: An Overview

1

(104)

The Law Enforcement Organization

3

(34)

The Role of the Manager in Law Enforcement

37

(36)

The Manager and Leadership

73

(32)

SECTION TWO Basic Management/Personal Skills

105

(198)

Communication: A Critical Management Skill

107

(43)

Problem Solving and Decision Making

150

(37)

Time Management: Minute by Minute

187

(34)

Budgeting and Managing Costs Creatively

221

(37)

Hiring Personnel and Dealing with Unions

258

(45)

SECTION THREE Managers and the Skills of Others

303

(134)

Managers as Developers

305

(41)

Training and Beyond

346

(60)

Motivation: Theory and Practice

406

(31)

SECTION FOUR Managing Problems

437

(166)

Morale: Fostering a "Can Do" Approach

439

(28)

Discipline and Problem Behaviors

467

(38)

Complaints and Grievances

505

(24)

Conflict---It's Inevitable

529

(35)

Stress

564

(39)

SECTION FIVE Getting the Job Done ... Through Others

603

(2)

Deploying Law Enforcement Resources

605

(46)

Law Enforcement Productivity

651

(27)

Performance Appraisals and Evaluation

678

(62)

Managing for the Future

740

Appendixes

A-1

Glossary

GL-1

Author Index

IN-1

Subject Index

IN-7

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Management and Supervision in Law Enforcement

Summary

Table of Contents

Supplemental Materials