A Manager's Guide to Improving Workplace

Using case studies and real-life examples, this practical and authoritative book offers a step-by-step approach to guiding employees to excellence by analyzing their problem areas, developing creative solutions and implementing change.

Roger Chevalier (Rohnert Park, CA) has nearly 30 years of experience as an expert in employee performance and training. He was the Director of Certification for the International Society for Performance Improvement (ISPI) until 2006.

The manager as coach	p. 7
The manager as leader	p. 23
The manager as counselor	p. 39
Motivating your players	p. 53
Developing teamwork	p. 73
Defining the performance gap	p. 89
Identifying the causes of performance problems	p. 101
A performance-assessment case study	p. 117
Selecting the best solutions	p. 131
Managing change	p. 143
Evaluating the results of performance-improvement initiatives	p. 155
The manager as change agent : a case study	p. 169
Using all the tools	p. 183
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A Manager's Guide to Improving Workplace Performance

Summary

Author Biography

Table of Contents

Supplemental Materials