Managing Conflict through Communication

Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills.

Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts.

This text is available in a variety of formats – print and digital. Check your favorite digital provider for your eText, including CourseSmart, Kindle, Nook, and more.

Learning Goals

Upon completing this book, readers will be able to:

• Exercise positive conflict management and resolution skills
• Understand why communication is essential to interpersonal relationships
• Question the thoughts, feelings, and behaviors about conflict they have experienced in the past

1) Brief Table of Contents

2) Full Table of Contents

Part One:  Managing the Conflict Process
Chapter 1: Introduction to the Study of Conflict
Chapter 2: Communication Options in Conflict
Chapter 3: Managing Conflict from a Theoretical Perspective
Chapter 4: Responding to Conflict: A Practical Guide to Managing Your Own Conflicts

Part Two: Breaking the Cycle of Escalation
Chapter 5: Managing Violent Tendencies
Chapter 6: Managing the Conflict Climate
Chapter 7: Managing Face
Chapter 8: Managing Anger and Stress 
Chapter 9: Managing Conflict through Forgiveness

Part Three: Broadening Our Understanding of Conflict Processes
Chapter 10: Managing Win-Lose Conflicts through Negotiation
Chapter 11: Managing Other's Disputes through Mediation

Chapter 12: Managing Workplace Conflict

Chapter 13: Managing Social Conflict

2) Full Table of Contents

Part One:  Managing the Conflict Process
Chapter 1: Introduction to the Study of Conflict
What This Textbook Offers You
The Nature of Conflict 
Conflict Management
 
Chapter 2: Communication Options in Conflict
Intangible Conflict Issues
Dysfunctional Conflict Cycles
Functional Conflict Cycles
Collaboration: The Preferred Approach
Communication Considerations:  Choosing The Appropriate Communication Option
  
Chapter 3: Managing Conflict from a Theoretical Perspective
Intrapersonal Theories of Conflict 
Relationship Theories of Conflict
  
Chapter 4: Responding to Conflict: A Practical Guide to Managing Your Own Conflicts
The S-TLC System  
  
Part Two: Breaking the Cycle of Escalation
Chapter 5: Managing Violent Tendencies
Why Are People Violent? 
Interpersonal Violence Defined
Two Types Of Interpersonal Violence
Communication Approaches To The Study Of Interpersonal Violence 
Conflict May Be Inevitable But Violence Is Not
  

Chapter 6: Managing the Conflict Climate
Conflict Climate
Managing the Conflict Climate 
  
Chapter 7: Managing Face
Understanding the Demands of Face 
Two Types of Face: Positive and Autonomous Face 
Face Management 
  
Chapter 8: Managing Anger and Stress 
Stress Management
Anger Management
  
Chapter 9: Managing Conflict through Forgiveness
The Need For Forgiveness And Reconciliation
Advantages of Forgiveness 
Working through Forgiveness and Possible Reconciliation
Moving beyond Victimization 

Part Three: Broadening Our Understanding of Conflict Processes
Chapter 10: Managing Win-Lose Conflicts through Negotiation
The Need for Negotiation
Negotiation Basics 
Generating More Options
    
Chapter 11: Managing Other's Disputes through Mediation
The Need for Mediation
Formal Versus Informal Mediation
The Role of the Mediator
The Mediation Process: Step by Step

Chapter 12: Managing Workplace Conflict
Conflicts Arising Out Of Differences In Goal Seeking
Conflicts Arising Out Of Differences In Level Of Group  Development
Conflicts Arising Out Of Differences In Role Expecations
How To Manage Workplace Conflict
Differences In People:  Diversity In The Workplace
Work-Life Conflicts
Workplace Bullying 

Chapter 13: Managing Social Conflict
The Clash of Worldviews:  Intractable Issues
When World Views Clash:  Conflicts Between You And "The Other."

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.