Managing Core Public Services

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ISBN: 9780631193128 | 063119312X
Cover: Paperback
Copyright: 12/29/1998

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This major text for students of public services management combines well-developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK.

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Acknowledgements
List of Tables
List of Figures
Glossary of Terms
List of Acronyms and Abbreviations
Introduction
Managing the Core Public Services
Service Delivery - Meeting Citizen Needs
Managing Resources for Social Gain
Strategic Control of Core Public Services
Organizational Structures for Effective Service Delivery
Managing Professionals
Review of Reform Programmes
References
Appendix
Index
Table of Contents provided by Publisher. All Rights Reserved.

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Managing Core Public Services

Summary

Author Biography

Table of Contents

Supplemental Materials