An Integrated Affective and Cognitive Model to Explain Employees' Responses to Downsizing
Analyzing Emotions for a Better Understanding of Organizational Change: Fear, Joy and Anger during a Merger
Myths About Emotions During Change
Conflict/Interpersonal
The Role of Emotion and Emotion Management in Destructive and Productive Conflict in Culturally Heterogeneous Workgroups
A Model of Emotional and Motivational Components of Interpersonal Interactions in Organizations
How Are Moods Instigated at Work? The Influence of Relational Status on Mood
Managing Emotion in Workplace Relationships
Decision Making
Determinants of Intuitive Decision-Making in Management: The Moderating Role of Affect Marta Sinclair
Emotional Intelligence: The Conceptual Issue
Grinning, Frowning, and Emotionless: Agent Perceptions of Power and Their Effect on Felt and Displayed Emotions in Influence Attempts
Managing Emotions in Decision-Making
Emotional Labor
Obscured Variability: The Distinction between Emotion Work and Emotional Labor
Emotional Work and Emotional Contagion
A Conceptual Examination of the Causal Sequences of Emotional Labor, Emotional Dissonance and Emotional Exhaustion: The Argument for the Role of Contextual and Provider Characteristics
Emotional Labor and the Design of Work
What Are the Management Tools That Come Out of This?
References
About the Editors and Contributors
Index
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