Managing Health Organizations for Quality and Performance

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ISBN: 9781449653279 | 1449653278
Cover: Paperback
Copyright: 2/1/2012

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Managing Health Organizations for Quality Care looks at health care management from the perspective of quality improvement. Suitable for undergraduates or first-year graduate students, the book reflects the importance of creating quality and value in public health and health services organizations. It introduces complex and important topics but is written in a highly accessible manner. Key Features Covers the basic subject areas required of managers working in the broad arena that encompasses various forms of health. The chapters stand alone, allowing instructors to arrange topics as they prefer to present them. The framework is based on four management functions, rather than management roles or simply presenting facts. Includes material related to customer service and satisfaction as well as organizational and programmatic quality. Takes a systems approach with examples of systems thinking applied to both management and quality issues Provides opportunities for communicating and connecting among many topics and the methodological tools and disciplines (epidemiology, biostatistics, nutrition, maternal and child health) on which they can be applied.

Preface	p. xi
Contributor	p. xv
About the Authors	p. xvii
About the Contributor	p. xix
Introduction: Managing for Quality and Performance	p. 1
Introduction	p. 2
Management	p. 2
Systems Thinking	p. 4
Quality Improvement	p. 7
Conclusion	p. 9
References	p. 10
Resources	p. 11
Planning for Improvement	p. 15
References	p. 16
The Policy Context for Management	p. 17
Introduction	p. 18
The Policy-Making Process	p. 19
Distinctive Features of US Health Policy	p. 21
Key Health Policies Affecting Management	p. 22
Conclusion	p. 25
References	p. 27
Resources	p. 27
Strategic Planning	p. 29
Introduction	p. 30
Strategic Planning	p. 31
Operational Planning	p. 37
Budget Planning	p. 38
Strategic Planning for Community Health: Mobilizing for Action through Planning and Partnerships	p. 38
Conclusion	p. 40
References	p. 41
Resources	p. 41
Marketing Health	p. 43
Introduction	p. 44
Traditional Marketing Concepts	p. 46
Marketing Tools and Techniques	p. 48
Challenges and Opportunities	p. 50
Social Media	p. 54
Conclusion	p. 57
References	p. 58
Resources	p. 59
Preparing for Emergencies	p. 61
Introduction	p. 62
Preparedness Planning	p. 63
The National Response Framework	p. 65
The National Incident Management System	p. 65
Using the National Incident Management System	p. 67
Communications	p. 68
Involvement of Hospitals	p. 69
Population Education	p. 70
Mental Health	p. 70
Shelters	p. 71
Volunteers	p. 72
Surveillance	p. 72
Postevent Activities	p. 73
After-Action Reports	p. 74
Documentation	p. 75
Conclusion	p. 76
References	p. 78
Resources	p. 78
Appendix 5-1	p. 81
After-Event Evaluation of H1N1 Influenza Preparations and Activities: Executive Summary	p. 81
Organizing for Improvement	p. 85
References	p. 86
Structuring for Improvement	p. 87
Introduction	p. 88
Dimensions of Organizational Structure	p. 89
Balancing Differentiation and Integration	p. 91
Structural Contingency Theory	p. 98
Types of Structures	p. 100
Structuring for Improvement and Value	p. 103
Conclusion	p. 106
References	p. 108
Resources	p. 109
Managing Organizational Dynamics	p. 111
Introduction	p. 112
Informal Groups	p. 112
Conflict	p. 115
Power and Politics	p. 119
Other Ways to Influence Organizational Dynamics	p. 121
Conclusion	p. 123
References	p. 125
Resources	p. 126
Organizing Human Resources	p. 129
Introduction	p. 130
Ongoing Responsibilities of Human Resources	p. 131
Legal Considerations and Responsibilities	p. 132
Recruitment	p. 134
Compensation and Benefits	p. 137
Retaining Valued Employees	p. 143
Training and Developing Employees	p. 143
Problem Employees	p. 145
Conclusion	p. 152
References	p. 154
Resources	p. 154
Building a Culture of Improvement	p. 157
Introduction	p. 158
Meaning of Organizational Culture	p. 159
Indicators of Organizational Culture	p. 160
Organizational Cultures in Health	p. 162
Strategies for Culture Change	p. 171
Conclusion	p. 171
References	p. 173
Resources	p. 173
Facilitating Improvement	p. 175
References	p. 176
Developing Self and Others	p. 177
Introduction	p. 178
Understanding Self	p. 179
Developing Self	p. 133
Developing Others	p. 185
Organizational Strategies for Employee Development	p. 186
Conclusion	p. 188
References	p. 189
Resources	p. 190
Motivating for Improvement	p. 193
Introduction	p. 194
Theories of Motivation	p. 194
Motivating for Improvement	p. 199
Conclusion	p. 200
References	p. 202
Resources	p. 202
Collaborating Inside the Organization	p. 205
Introduction	p. 206
Collaboration	p. 206
Techniques for Effective Collaboration Within Teams	p. 212
Team Leadership	p. 216
Team Conflict	p. 218
Conclusion	p. 220
References	p. 221
Resources	p. 222
Collaborating Outside the Organization	p. 225
Introduction	p. 227
Collaborating with External Organizations	p. 227
Interacting with the Public	p. 231
Interacting with Traditional Media: Print and Broadcast	p. 232
Conclusion	p. 238
References	p. 240
Resources	p. 240
Control and Improvement	p. 243
References	p. 244
Managing Performance and Quality	p. 245
Introduction	p. 246
Performance Management	p. 247
Evaluating Programs	p. 251
Continuous Quality Improvement	p. 256
Underuse, Overuse, and Misuse	p. 258
Defining Quality	p. 259
Quality as a System Property	p. 262
Overview of Quality in the United States	p. 263
Six Sigma	p. 264
Lean	p. 266
Plan-Do-Check-Act	p. 266
Conclusion	p. 267
References	p. 268
Resources	p. 269
Managing Finance and Budgets	p. 273
Introduction	p. 274
Business Plans	p. 274
Financial Statements	p. 276
Budgets	p. 284
Budgeting	p. 285
Overview of Process and Usage	p. 286
Operating Budget	p. 286
Capital Budget	p. 289
Cash Budget	p. 290
Zero-Based Budget	p. 291
Implementing and Using Budgets	p. 291
Using Budgets to Evaluate Organizational Performance	p. 294
Conclusion	p. 296
References	p. 298
Resources	p. 298
Appendix 15-1	p. 299
Budget Examples	p. 299
Managing Information	p. 303
Introduction	p. 304
Electronic Health Records	p. 305
Managing Public Health Information	p. 310
Managing Inventory	p. 311
Managing Human Resources	p. 312
Conclusion	p. 312
References	p. 313
Resources	p. 315
Managing Change	p. 317
Introduction	p. 318
Dimensions of Change	p. 319
Change Management Strategies: Planned Change	p. 320
Change Management Strategies: Emergent Change	p. 325
Conclusion	p. 333
References	p. 335
Resources	p. 336
Conclusion: Leading the Way	p. 339
Leadership	p. 340
Managing and Leading Across Generations	p. 344
Career Advice	p. 346
Conclusion	p. 349
References	p. 350
Resources	p. 351
Glossary	p. 353
Index	p. 363
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Managing Health Organizations for Quality and Performance

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