Managing the Hidden Organization Strategies

Using actual case histories that readers can apply directly to their businesses, two experts in organizational behavior, corporate culture, and customer service demonstrate how to dramatically improve a company's overall performance by motivating behind-the-scenes workers. Deal is the bestselling author of Corporate Cultures, which has sold 75,000 copies.

Editors' Notes	p. 1
Strategic Budgeting	p. 5
The Cost of General Education	p. 17
Activity-Based Costing: A Cost Management Tool	p. 27
Strategic Restructuring: A Case Study	p. 35
An Analysis of Oregon State University's Total Quality Management Pilot Program	p. 43
Multidimensional Analyses and Cost-Revenue Relationships	p. 63
Index	p. 75
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Managing the Hidden Organization Strategies for Empowering Your Behind-the-Scenes Employee

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Supplemental Materials