Managing the Hidden Organization Strategies

Using actual case histories that readers can apply directly to their businesses, two experts in organizational behavior, corporate culture, and customer service demonstrate how to dramatically improve a company's overall performance by motivating behind-the-scenes workers. Deal is the bestselling author of Corporate Cultures, which has sold 75,000 copies.

Editors' Notes	p. 1
Strategic Budgeting	p. 5
The Cost of General Education	p. 17
Activity-Based Costing: A Cost Management Tool	p. 27
Strategic Restructuring: A Case Study	p. 35
An Analysis of Oregon State University's Total Quality Management Pilot Program	p. 43
Multidimensional Analyses and Cost-Revenue Relationships	p. 63
Index	p. 75
Table of Contents provided by Blackwell. All Rights Reserved.

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

FREE SHIPPING

Rent More, Save More! Use code: BBRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

Managing the Hidden Organization Strategies for Empowering Your Behind-the-Scenes Employee

Summary

Table of Contents

Supplemental Materials