Managing the Hidden Organization Strategies for Empowering Your Behind-the-Scenes Employee
, by Deal, Terrence E; Jenkins, William A- ISBN: 9780446394567 | 0446394564
- Cover: Paperback
- Copyright: 3/1/1994
Using actual case histories that readers can apply directly to their businesses, two experts in organizational behavior, corporate culture, and customer service demonstrate how to dramatically improve a company's overall performance by motivating behind-the-scenes workers. Deal is the bestselling author of Corporate Cultures, which has sold 75,000 copies.