Managing Human Resources With Infotrac College Edition

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ISBN: 9780324184051 | 0324184050
Cover: Hardcover
Copyright: 6/9/2003

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The best-seller Managing Human Resources covers all aspects of human resource management and its impact on both individuals and organizations. The text builds on a foundation of research and theory, taking a practical approach focusing on critical issues and successful practices. Users and reviewers of the text praise its pleasant writing style, user-friendly design, and highly effective examples. In fact, over 500 different organizations from a variety of settings are used as examples to illustrate key points. The Highlights in HRM examples provide exact illustrations of organizational practices and policies. Important issues and critical trends are spotlighted in each chapter and reflected in the comprehensive and chapter ending cases included in the text. . Managing Human Resources balance of theory and practice, hands on activities, applications, and examples will helps learners develop the competencies to understand and help their organizations create a sustainable competitive advantage through people.

Human Resources Management in Perspective
The Challenge of Human Resources Management	p. 3
Why Study Human Resources Management?	p. 4
Competitive Challenges and Human Resources Management	p. 6
A Guide to Internet Sites	p. 10
Human Resource Software Companies	p. 11
Demographic and Employee Concerns	p. 20
Social Issues in HRM	p. 20
The Partnership of Line Managers and HR Departments	p. 27
Summary	p. 31
Key Terms	p. 32
Discussion Questions	p. 32
The Role of HR in Reengineering and Change at Siemens Rolm	p. 33
Managing "Daddy Stress" at Baxter Healthcare	p. 34
Managing Diversity for Competitive Advantage at Deloitte and Touche	p. 35
Notes and References	p. 36
Equal Employment Opportunity and Human Resources Management	p. 41
Historical Perspective of EEO Legislation	p. 42
Government Regulation of Equal Employment Opportunity	p. 44
Test Your Knowledge of Equal Employment Opportunity Law	p. 46
Bank of America NT and SA Corporation's Policy on Assisting Employees with Life-Threatening Illnesses	p. 56
Other Equal Employment Opportunity Issues	p. 58
Questions Used in Auditing Sexual Harassment	p. 59
Basic Components of an Effective Sexual Harassment Policy	p. 61
Determining Adverse Impact: The Four-Fifths Rule	p. 64
Enforcing Equal Employment Opportunity Legislation	p. 66
EEOC Poster	p. 70
Affirmative Action	p. 73
Basic Steps in Developing an Effective Affirmative Action Program	p. 74
Summary	p. 76
Key Terms	p. 77
Discussion Questions	p. 78
Misplaced Affections: Discharge for Sexual Harassment	p. 78
Hair Today, Gone Tomorrow	p. 80
Notes and References	p. 80
Meeting Human Resources Requirements
Job Requirements and the Design of Organizations to Achieve Human Resources Productivity	p. 85
Relationship of Job Requirements and HRM Functions	p. 86
Job Analysis	p. 88
Job Description for an Employment Assistant	p. 96
Job Design	p. 98
Examples of Employee Empowerment	p. 103
What Self-Managed Teams Manage	p. 109
Sentry Insurance Company's Flextime Schedule	p. 112
Summary	p. 114
Key Terms	p. 115
Discussion Questions	p. 115
Job Design, Saturn Style	p. 116
Exactly Where Do You Work? ATandT's Shared Office	p. 117
Notes and References	p. 118
Human Resources Planning and Recruitment	p. 121
Human Resources Planning	p. 122
HR Strategy and Planning Model for ATandT's Global Business Communications Systems (GBCS)	p. 128
Elements of Effective HRP	p. 130
How Successful Is Succession Planning at ...	p. 136
Recruiting within the Organization	p. 139
Guidelines for Setting Up an On-Line Job Posting System	p. 141
Recruiting outside the Organization	p. 142
Hot Recruiting Sites	p. 146
Recruiting Protected Classes	p. 155
The Numbers Don't Lie	p. 157
Steps in Diversity Planning	p. 159
Summary	p. 162
Key Terms	p. 163
Discussion Questions	p. 163
Human Resources Planning at Donna Karan International	p. 164
Cisco Systems Goes to the Internet	p. 165
Notes and References	p. 166
Calculating Turnover and Absenteeism	p. 171
Costs Associated with the Turnover of One Computer Programmer	p. 173
Selection	p. 177
Matching People and Jobs	p. 178
Sources of Information about Job Candidates	p. 183
Employee Polygraph Protection Act	p. 191
Employment Tests	p. 194
The Employment Interview	p. 199
Sample Situational Interview Question	p. 201
Some Major Findings from Research Studies on the Interview	p. 204
Reaching a Selection Decision	p. 206
Appropriate and Inappropriate Interview Questions	p. 207
Summary	p. 211
Key Terms	p. 212
Discussion Questions	p. 212
Nike: Hiring Gets Off on the Right Foot	p. 213
Small Companies Need Diversity Too	p. 214
Notes and References	p. 215
Developing Effectiveness in Human Resources
Training and Development	p. 221
The Scope of Training	p. 222
Conducting the Needs Assessment	p. 224
Notes on Doing Needs Assessment Quick Time	p. 226
Tips for Conducting a Competency Assessment	p. 229
Designing the Training Program	p. 229
Implementing the Training Program	p. 235
Job Instruction Training	p. 236
European-Style Apprenticeships at Siemens	p. 238
Student Internships	p. 240
Teletraining for a Small Business	p. 242
Web-Based Training for under $100!	p. 244
Evaluating the Training Program	p. 250
Special Topics in Training and Development	p. 254
Benchmarking HR Training	p. 255
Team Training at Evart Glass	p. 261
Summary	p. 262
Key Terms	p. 263
Discussion Questions	p. 264
Creativity Training at Ingersoll-Rand	p. 264
Kodak Gets the Picture in Executive Education	p. 265
Notes and References	p. 267
Career Development	p. 273
Elements of Career Development Programs	p. 274
Career Path of Charlene Barshefsky, U.S. Trade Representative	p. 279
Dual Career Tracks: Xenova System	p. 282
Assessment-Center Program of the California Highway Patrol	p. 284
Career Development Workshops at Marriott	p. 286
Career Development for a Diverse Workforce	p. 290
Maximizing the Human Resources of Female Managers	p. 294
Personal Career Development	p. 298
Career Competencies at Caterpillar	p. 300
Twenty Hot Career Tracks	p. 301
Campbell Interest and Skill Survey: Individual Profile	p. 304
Summary	p. 308
Key Terms	p. 309
Discussion Questions	p. 309
Managing Amoco's Career Pipeline	p. 310
Preparing a Career Development Plan	p. 311
Notes and References	p. 312
Appraising and Improving Performance	p. 317
Performance Appraisal Programs	p. 318
Developing an Effective Appraisal Program	p. 322
Supervisor's Checklist for the Performance Appraisal	p. 333
Performance Appraisal Methods	p. 333
Graphic Rating Scale with Provision for Comments	p. 335
Example of a Mixed-Standard Scale	p. 336
Example of a BARS for Municipal Fire Companies	p. 339
Sample Items from Behavior Observation Scales	p. 340
Example of a Goal-Setting Worksheet	p. 343
Appraisal Interviews	p. 344
Summary	p. 350
Key Terms	p. 351
Discussion Questions	p. 351
360-Degree Appraisal at Johnson and Johnson	p. 352
How Does the Bank of Montreal Keep Score on Success?	p. 353
Setting Performance Standards at General Telephone Company of California	p. 354
Notes and References	p. 355
Implementing Compensation and Security
Managing Compensation	p. 361
Strategic Compensation Planning	p. 362
Components of the Wage Mix	p. 367
Compensation Objectives of Two Organizations	p. 369
Job Evaluation Systems	p. 372
Point Values for Job Factors of the American Association of Industrial Management	p. 375
Description of Job Knowledge Factor and Degrees of the American Association of Industrial Management	p. 377
The Compensation Structure	p. 378
Bureau of Labor Statistics National Compensation Survey	p. 379
Governmental Regulation of Compensation	p. 385
The Federal Minimum Wage Poster	p. 387
Significant Compensation Issues	p. 390
Summary	p. 393
Key Terms	p. 394
Discussion Questions	p. 394
Pay Decisions at Performance Sports	p. 394
Strategic Compensation Planning at Southern California Edison	p. 395
Notes and References	p. 396
Incentive Rewards	p. 399
Reasons and Requirements for Incentive Plans	p. 400
Setting Performance Measures	p. 402
Setting Performance Goals through Customer Satisfaction Measures (CSMs)	p. 403
Administering Incentive Plans	p. 404
Individual Incentive Plans	p. 404
Merit Pay Guidelines Chart	p. 410
The "Sweetness" of Executive Perks	p. 417
Group Incentive Plans	p. 418
Lessons Learned: Designing Effective Gainsharing Programs	p. 420
Enterprise Incentive Plans	p. 424
Summary	p. 427
Key Terms	p. 428
Discussion Questions	p. 429
Get Productive or Go Broke	p. 429
To Merit or Not to Merit	p. 430
Notes and References	p. 431
Employee Benefits	p. 435
Employee Benefits Programs	p. 436
Crafting an Effective Benefits Communication Program	p. 441
A Personalized Statement of Benefits Costs	p. 442
Employee Benefits Required by Law	p. 445
Discretionary Major Employee Benefits	p. 449
"Your Rights": Another Federally Required Poster	p. 450
Important Features of a 401(k) Savings Plan	p. 459
Employee Services: Creating a Work/Life Setting	p. 462
Summary	p. 467
Key Terms	p. 468
Discussion Questions	p. 469
401(k) Plans: Selecting the Best Options	p. 469
Pitney Bowes: Benefit Choices with Value-Added Services	p. 470
Notes and References	p. 471
Safety and Health	p. 475
Safety and Health: It's the Law	p. 476
Test Your Safety Smarts	p. 477
OSHA's Four-Point Safety and Health Program for Small Businesses	p. 481
Job Safety and Health Protection Poster	p. 482
Creating a Safe Work Environment	p. 484
Page from a Safety Awareness Pamphlet	p. 486
Creating a Healthy Work Environment	p. 490
Hallmarkers Prepare for a Smoke-Free Workplace	p. 492
Garden Fresh's Workplace Violence Prevention Policy	p. 497
Kinko's Policies and Procedures for a Drug-Free Workplace	p. 503
The Management of Stress	p. 505
Summary	p. 508
Key Terms	p. 509
Discussion Questions	p. 509
Violence Prevention in the Postal Service	p. 510
Coping with Stress at U.S. Customs	p. 511
Notes and References	p. 511
Identifying the Risk of Workplace Violence: A Survey for Large and Samll Employers	p. 515
Enhancing Employee Relations
Employee Rights and Discipline	p. 519
Employee Rights	p. 520
Examples of Employment-at-Will Statements	p. 525
Disciplinary Policies and Procedures	p. 534
The Samaritan Health System Corrective Action Process	p. 542
Appealing Disciplinary Actions	p. 546
Organizational Ethics in Employee Relations	p. 550
Summary	p. 551
Key Terms	p. 552
Discussion Questions	p. 552
The Whistle-Blower's Dilemma	p. 552
"You Can't Fire Me! I Passed the Test,"	p. 553
Notes and References	p. 554
The Manager as Counselor	p. 558
The Dynamics of Labor Relations	p. 563
Government Regulation of Labor Relations	p. 564
Test Your Labor Relations Know-How	p. 565
The Labor Relations Process	p. 569
United Food and Commercial Workers International Union Authorization Card	p. 573
Employer "Don'ts" during Union Organizing Campaigns	p. 575
NLRB Election Poster	p. 577
Structures, Functions, and Leadership of Labor Unions	p. 579
Labor Relations in the Public Sector	p. 583
Contemporary Challenges to Labor Organizations	p. 586
Strategies to Remain Union-Free	p. 590
Summary	p. 590
Key Terms	p. 591
Discussion Questions	p. 591
The Unfair Labor Practice Charge against Apollo Corporation	p. 592
Apollo Corporation: The Organizing Drive	p. 592
Notes and References	p. 593
Collective Bargaining and Contract Administration	p. 597
The Bargaining Process	p. 598
The Tools and Techniques of Interest-Based Bargaining as Described by the FMCS	p. 606
Trends in Collective Bargaining	p. 610
The Labor Agreement	p. 612
Items in a Labor Agreement	p. 613
Administration of the Labor Agreement	p. 615
Grievance Form: Phoenix Transit System and Teamsters, Local 104	p. 618
Summary	p. 622
Key Terms	p. 623
Discussion Questions	p. 624
Don't I Deserve a Second Chance?	p. 624
"Just Read the Agreement--That's All You Need,"	p. 625
Notes and References	p. 627
Expanding Human Resources Management Horizons
International Human Resources Management	p. 631
Managing Across Borders	p. 632
HR Issues of a Unified Europe	p. 637
International Staffing	p. 640
Skills of Expatriate Managers	p. 645
Training and Development	p. 646
Nonverbal Communications in Different Cultures	p. 649
Repatriation Checklist	p. 653
Performance Appraisal	p. 655
Compensation	p. 658
International Organizations and Labor Relations	p. 662
Summary	p. 664
Key Terms	p. 665
Discussion Questions	p. 665
International HRM at Molex, Inc.	p. 666
Amgen's Global Workforce	p. 668
Notes and References	p. 669
Creating High-Performance Work Systems	p. 675
Fundamental Principles	p. 676
Anatomy of High-Performance Work Systems	p. 680
Fitting It All Together	p. 685
Implementing the System	p. 687
British Land Rover and BMW Crash Head-on	p. 689
Outcomes of High-Performance Work Systems	p. 693
The Impact of High-Performance Work Systems	p. 695
High-Performance Work Systems and the Small and Medium-Sized Employer	p. 695
Summary	p. 696
Key Terms	p. 697
Discussion Questions	p. 697
HPWS at Tomex Incorporated	p. 697
HPWS at Xerox Corporation	p. 698
Notes and References	p. 700
Cases
ConnectPlus: Aligning HRM with Strategic Objectives	p. 703
Microsoft: Hiring the Supersmart	p. 704
Job Analysis and Hiring Decisions at Ovania Chemical	p. 706
Diversity Is in Good Hands at Allstate	p. 710
The Training and Development Dilemma at Whitney and Company	p. 713
Realigning HR Practices at Egan's Clothiers	p. 715
The Layoff of Paul Dougherty: A Manager's Tough Decision	p. 718
Continental Airlines: One Company's Flight to Success	p. 719
Ill-Fated Love at Centrex Electronics	p. 721
The Last Straw for Aero Engine	p. 723
Glossary	p. 725
Name Index	p. 736
Organization Index	p. 747
Subject Index	p. 753
Photo Credits	p. 767
Table of Contents provided by Syndetics. All Rights Reserved.

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