Managing In The Information Age

Technology has provided many new tools to assist in managing, particularly in the management of resources. Prentice places management within its social, economic, and political context, and shows how management attitudes and activities are closely related

Ann Prentice is professor emerita at the College of Information Studies at the University of Maryland.

Acknowledgments

v

Introduction

1

(8)

Part I. Living and Working in the Information Age

1 The Changing Environment in Which We Live and Work

9

(23)

2 The Sociopolitical and Organizational Context of Information Agencies

32

(11)

3 Diversity in the Workforce

43

(19)

4 Ethical Issues

62

(11)

Part II. Management: Putting Theory into Practice

5 The Organization and Its Function

73

(31)

6 Leadership

104

(22)

7 Motivation, Management, and the Manager

126

(26)

8 Communication

152

(19)

9 Marketing

171

Part III. Managing the Organization

10 Innovation and Planning

193

(26)

11 Organizing Work

219

(29)

12 Decision Making

248

(17)

13 Staffing Systems

265

(19)

14 Performance Appraisal

284

(29)

15 Program Management and Evaluation

313

(17)

16 Financial Management

330

(38)

17 Planning and Managing Physical Facilities

368

(17)

18 Knowledge Management

385

(14)

Index

399

(6)

About the Author

405

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Managing In The Information Age

Summary

Author Biography

Table of Contents

Supplemental Materials