Managing Information in the Public Sector

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ISBN: 9780765617484 | 076561748X
Cover: Hardcover
Copyright: 3/15/2007

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Author Biography

Supplemental Materials

List of Exhibits and Figures
Preface
Why Study MIS in the Public Sector?
Public-Sector Information Systems Misfortunes
Big Bucks
Big Failures
The ITernal of Information Systems
The Purpose of This Book
Overview
Summary
Information Technology for Decision Making
Operational Transaction Processing Systems
Decision Support Systems
Executive Information Systems
Knowledge Work Systems
Legacy Systems
From Operational to Executive Decision Making: An Extended Example
Summary and a Look Forward
Hardware and Software Issues
Basics of Computers
Commercial Off-the-Shelf Software
Open Source Versus Proprietary Software
Summary and a Look Forward
Managing the Agency's Data Resources
Database Basics
Database Management Systems
Database Managers and Data Administrators
Data Warehouses and Data Mining
Privacy Issues
Summary and a Look Forward
The Telecommunications Revolution
The Basics of Telecommunications
Telecommunications Applications in Government: An Example
Issues in Telecommunications
Summary and a Look Forward
The Internet Revolution
Background on the Internet
E-Government
The Promises and Pitfalls of E-Democracy
E-Voting
The Digital Divide
Summary and a Look Forward
Systems Development and Implementation
The Waterfall Method
Prototyping
Rapid Applications Development
Agile Software Development
Joint Applications Development
End User Development
The Software Acquisition Capability Maturity Model (SA-CMM)
Types of System Implementation
Systems Maintenance
Summary and a Look Forward
Transforming government with Technology
Enterprise Resource Planning
Business Process Reengineering
Customer Relations Management
Summary and a Look Forward
End User Computing Issues
Employee Privacy Rights
Telecommuting
Ergonomics
Summary and a Look Forward
Acquiring Technology Solutions
Background on Procurement and Contracting
The Procurement and Contracting Landscape
The Software Acquisition Maturity Model (SA-CMM)
The Outsourcing Alternative
Summary and a Look Forward
Information Security
Information Security in General
Threats to Information systems
The Severity of Security Threats
The Security of Government Information Systems
Ensuring Information Security
Summary and a Look Forward
Managing Information Strategically
Information Resource Management
Chief Information Officer
Enterprise Architectures
Knowledge Management
Review
Notes
Bibliography
Web Sources
Index
About the Author
Table of Contents provided by Ingram. All Rights Reserved.

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Managing Information in the Public Sector

Author Biography

Table of Contents

Supplemental Materials

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Managing Information in the Public Sector

Author Biography

Table of Contents

Supplemental Materials

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