Managing Operations Across the Supply Chain

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Part 1: Supply Chain: A Perspective for Operations Management

Chapter 1: Introduction to Managing Operations Across the Supply Chain

Chapter 2: Operations and Supply Chain Strategy

Part 2: Foundations of Operations Management

Chapter 3: Managing Processes and Capacity

Chapter 3: Supplement: Process Mapping and Analysis

Chapter 4: Product/Process Innovation

Chapter 5: Manufacturing and Service Process Structures

Chapter 6: Managing Quality

Chapter 6: Supplement: Quality Improvement Tools

Chapter 7: Managing Inventories

Chapter 8: Lean Systems

Part 3: Integrating Relationships Across the Supply Chain

Chapter 9: Customer Service Management

Chapter 10: Sourcing and Supply Management

Chapter 11: Logistics Management

Part 4: Planning for Integrated Operations Across the Supply Chain

Chapter 12: Demand Planning: Forecasting and Demand Management

Chapter 13: Sales and Operations Planning

Chapter 14: Materials and Requirements Planning

Part 5: Managing Change in Supply Chain Operations

Chapter 15: Project Management

Chapter 15: Supplement: Advanced Methods for Project Scheduling

Chapter 16: Sustainable Operations Management – Preparing for the Future

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.