Managing Performance Improvement

The management of performance and quality has been a constant theme in business studies for the last thirty years and sees no sign of abating. From TQM to Six Sigma and the balanced scorecard, there appears to be no end to the a??revolutionarya?? approaches proposed to improve business performance, yet much of the writing on this subject is polarized. Bridging this gap, this key book takes a critical view of the techniques and approaches available while recognizing that managers are faced with business circumstances which are forcing change upon them. Closely examining the two main improvement initiatives (Business Process Reengineering, and Total Quality Management) authors Baxter and McLeod explore the process of implementing change through a complete cycle. Drawing on extensive real-world case studies and their experiences researching in this area, they provide an innovative and highly practical examination of the performance improvementprocess. Offering real insights into the process of implementing performance improvements, advanced students and MBAs studying quality, performance improvement, operations management and HRM will find this book invaluable.