Managing Performance in the Public Sector

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ISBN: 9780203946336 | 0203946332
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Copyright: 12/14/2006

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Topical and taking a bold stance in the contentious debate surrounding performance in the public sector, this thoroughly revised and updated second edition, packed full of new features, shows readers how performance thinking has a substantial impact on the management of public organizations.

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List of illustrations	p. vi
	p. 1
An introduction to performance measurement: the beneficial effect of performance measurement	p. 3
The perverse effects of performance measurement	p. 17
The dynamics of performance measurement: five laws	p. 34
	p. 51
Design principles for performance measurement	p. 53
Trust and interaction	p. 58
Content and variety	p. 73
Dynamics: towards lively performance measurement	p. 87
	p. 107
Conclusions and three paradoxes	p. 109
Notes	p. 113
Index	p. 119
Table of Contents provided by Ingram. All Rights Reserved.

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Managing Performance in the Public Sector

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