Managing Project Quality

Make breakthroughs in project quality by combining project management with quality management - this books shows you how. Guiding you from project initiation through closure, the book provides a detailed stage-specific flowchart of activities correlated with appropriate tools to give you new power to meet customer expectations and institutionalize project quality.

Timothy J. Kloppenborg, Ph.D., PMP, is an associate professor of Management at Xavier University, and President of Kloppenborg and Associates, a consulting and training company that specializes in project management. He has authored numerous articles that have appeared in publications such asProject Management Journal®, Journal of Managerial Issues, and Quality Progress.
Joseph A. Petrick, Ph.D., SPHR is Professor of Management at Wright State University, a frequent contributor to journals in the field of quality as well as co-author of key books, including Total Quality and Organization Development and Management Ethics: Integrity at Work.

Preface

xi

Acknowledgments

xv

Introduction to Project Quality Management

1

(22)

Brief Histories of Quality and Project Fields

1

(3)

History of Quality Management

1

(2)

History of Project Management

3

(1)

Conceptual Foundations of Project Quality Management

4

(6)

Conceptual Domain of Quality Management

4

(3)

Conceptual Domain of Project Management

7

(3)

First Project Quality Pillar: Customer Satisfaction

10

(3)

Second Project Quality Pillar: Process Improvement

13

(2)

Third Project Quality Pillar: Fact-based Management

15

(2)

Fourth Project Quality Pillar: Empowered Performance

17

(2)

Need for Improved Project Quality Management

19

(4)

Project Quality Initiation

23

(18)

First Project Quality Pillar: Customer Satisfaction

26

(5)

Assign Project Sponsor

27

(1)

Select Project Manager

27

(1)

Identify and Prioritize Customer Expectations

27

(1)

Align Project with Organizational Objectives

28

(2)

Select Core Project Team Members

30

(1)

Determine Team Operating Principles

30

(1)

Second Project Quality Pillar: Process Improvement

31

(3)

Adopt or Develop Quality Policy

31

(1)

Flowchart the Overall Project

32

(1)

Identify Assumptions and Risks

32

(1)

Establish Knowledge Management Processes

32

(2)

Third Project Quality Pillar: Fact-based Management

34

(3)

Agree to Make Fact-based Decisions

34

(1)

Identify Lessons Learned from the Past

35

(1)

Collect and Share Project Quality Initiation Lessons Learned

36

(1)

Fourth Project Quality Pillar: Empowered Performance

37

(4)

Develop Ethical Work Culture Values

37

(1)

Select Project

38

(1)

Commit Formally to Project

38

(3)

Project Quality Planning

41

(20)

First Project Quality Pillar: Customer Satisfaction

41

(7)

Determine Customer Satisfaction Standards

44

(1)

Determine Customer Tradeoff Values

45

(2)

Determine Levels of Decision-making Authority

47

(1)

Second Project Quality Pillar: Process Improvement

48

(5)

Assess and Prioritize Process Improvement Needs

48

(1)

Develop Project Quality Management Plan

49

(1)

Plan Project Process and Product

50

(2)

Identify Needed Inputs and Suppliers

52

(1)

Qualify All Project Processes

52

(1)

Replan As Needed

53

(1)

Third Project Quality Pillar: Fact-based Management

53

(3)

Identify Data to Collect

53

(1)

Develop Project Communications Plan

54

(1)

Collect and Share Project Quality Planning Stage Lessons Learned

55

(1)

Fourth Project Quality Pillar: Empowered Performance

56

(5)

Core Team Commits to Project Plan

56

(1)

Plan and Conduct the Project Kick-off Meeting

56

(1)

All Key Project Stakeholders Commit to Project Plan

57

(4)

Project Quality Assurance

61

(14)

First Project Quality Pillar: Customer Satisfaction

64

(3)

Manage External Customer Quality Assurance

64

(1)

Manage Internal Customer Quality Assurance

65

(2)

Second Project Quality Pillar: Process Improvement

67

(2)

Conduct Ongoing Review of Project Process Adequacy

67

(1)

Conduct Interim Project Termination Review

67

(1)

Improve Processes Based on Data Analysis

68

(1)

Third Project Quality Pillar: Fact-based Management

69

(2)

Conduct and Report Results of Quality Audits

70

(1)

Interpret Results of Quality Control Measurements

70

(1)

Collect and Share Project Quality Assurance Lessons Learned

71

(1)

Authorize New or Additional Tests As Needed

71

(1)

Fourth Project Quality Pillar: Empowered Performance

71

(4)

Project Manager Manages Stakeholder Relations

71

(1)

Manage Feedback Changes

72

(3)

Project Quality Control

75

(12)

First Project Quality Pillar: Customer Satisfaction

78

(2)

Control Project Inputs

78

(1)

Control Project Processes

79

(1)

Control Project Outputs

80

(1)

Second Project Quality Pillar: Process Improvement

80

(2)

Classify and Correct Process Quality Problems

80

(1)

Approximate Six Sigma Standards

81

(1)

Third Project Quality Pillar: Fact-based Management

82

(3)

Use Quality Tools to Test Deliverables

82

(1)

Use Test Results to Correct Any Final Defects

83

(2)

Collect and Share Project Quality Control Lessons Learned

85

(1)

Fourth Project Quality Pillar: Empowered Performance

85

(2)

Project Team Endorses Deliverables

85

(1)

Customer Accepts Deliverables

85

(2)

Project Quality Closure

87

(8)

First Project Quality Pillar: Customer Satisfaction

87

(4)

Enable Customer Capability

90

(1)

Second Project Quality Pillar: Process Improvement

91

(1)

Assess Overall Quality of Contributions from All Project Participants

91

(1)

Assess Overall Quality of All Project Processes

91

(1)

Third Project Quality Pillar: Fact-based Management

92

(1)

Assess Overall Project Results

92

(1)

Collect and Share Project Quality Closure Lessons Learned

92

(1)

Collect, Share, and Document Overall Project Lessons Learned

92

(1)

Fourth Project Quality Pillar: Empowered Performance

93

(2)

Recognize and Reward Project Participants

93

(1)

Obtain Referrals from Capable, Satisfied Customers

93

(2)

Summary and Challenges

95

(8)

Project Quality Initiation Core Challenges

97

(1)

Project Quality Planning Core Challenges

98

(1)

Project Quality Assurance Core Challenges

99

(1)

Project Quality Control Core Challenges

100

(1)

Project Quality Closure Core Challenges

101

(2)

Appendix A Project Quality Participant Empowerment Readiness Assessment (PERA)

103

(4)

Appendix B Ethical Work Culture Assessment (EWCA)

107

(4)

Bibliography

111

(6)

Index

117

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

FREE SHIPPING

Amazon no longer offers textbook rentals. We do!

Managing Project Quality

Summary

Author Biography

Table of Contents

Supplemental Materials