Managing Talent Retention : An ROI Approach

Retention is becoming one of the most pressing concerns of employers worldwide. This book provides an overview of talent retention and defines retention and turnover in very specific measures. It explores the full impact of talent departure and most important it offers proven solutions to talent retention. The book clearly shows how to forecast the ROI of talent retention solutions and how to capture the actual ROI after the solution was implemented. This is a practical book providing an ROI approach to HR managers and practitioners.

Jack J.Phillips is chairman of the ROI Institute. A seasoned HR veteran, Phillips has served as a senior HR executive in two Fortune 500 companies and in top executive roles, including president of a regional bank. A prolific writer, Phillips is the author or editor of more than 50 books and more than 200 articles.

Lisa Edwards serves as director, Global Learning and Development, at Corbis (www.Corbis.com) where she is responsible for developing Corbis' managers and leaders across sixteen countries.

List of Figures, Tables, and Exhibits	p. xiii
Acknowledgements	p. xvii
Talent Management: The Key to Organizational Success	p. 1
Why Talent Retention Is a Serious Problem	p. 26
An ROI Approach to Managing Retention	p. 42
Measure and Monitor Turnover and Retention Data	p. 58
Develop Fully Loaded Costs of Talent Departure	p. 79
Diagnose Cause of Talent Departure	p. 105
Recruit Talent	p. 138
Establish an Appropriate Work Environment	p. 161
Create Equitable Pay and Performance Processes	p. 191
Build Motivation and Commitment	p. 214
Match Solutions to Needs	p. 243
Forecast ROI of Retention Solutions	p. 257
Calculate ROI of Retention Solutions	p. 276
Make Adjustments and Continue	p. 299
Case Study: A Master's Degree for High-Potential Employees: Federal Information Agency	p. 327
Case Study: Skill-Based Pay: Southeast Corridor Bank (SCB)	p. 352
Case Study: Coaching for New Employees: Global Media Company	p. 368
Index	p. 381
About the Authors	p. 401
Table of Contents provided by Ingram. All Rights Reserved.

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Managing Talent Retention : An ROI Approach

Summary

Author Biography

Table of Contents

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