Mastering Human Relations

Building on the strengths of the previous bestselling fourth edition, Mastering Human Relations, Fifth Edition, offers students a clear, comprehensive guide to the principles of interpersonal communications based on sound psychological theory and research. The content contained will help to promote self-insight, healthy emotional development, and productive human relations both in personal and professional lives.

This fifth edition includes an exciting new chapter entitled: “Morals, Manners, and Attitude Adjustments for Effective Human Relations.” Students will learn how matters of character, ethics, and social etiquette are all essential to getting along with others and functioning in a professional and responsible way. Chapters Two and Three have also been combined to produce a more effective treatment of psychological type and its impact on communication dynamics. Other elements of the book have been updated to present a fresh new look, one which will surely interest and engage your students!

Dr. Anthony Falikowski, better known to his students as Tony, is an internationally published author and professor at Sheridan College Institute of Technology and Advanced Learning in Oakville, Ontario. A graduate of the University of Toronto, he has taught courses in psychology, philosophy, and human relations for over three decades. Tony is Reality Therapy Certified, a certified philosophical practitioner, and a qualified MBTI personality type analyst, having conducted behavioural training and development workshops for schools and organizations in both Canada and the United States. In addition to also holding a certificate in Enneagram Psychology studies from Loyola University in Chicago, he has been listed in Who’s Who in the Humanities and in Profiles in Business and Management: An International Directory of Scholars and Their Research, published by the Harvard Business School. For fun, Tony enjoys biking, hockey, travelling, music, the outdoors, playing guitar, watching comedy shows, and dining out with family.

Chapter 1 Starting with Self and Person Perception … 2

Chapter 2 Understanding and Communicating with Different Personality Types … 44

Chapter 3 Morals, Manners, and Attitude Adjustments for Effective Human

Relations … 82

Chapter 4 Psycho-Logical Defensiveness: Unconscious and Irrational Factors

in Interpersonal Communication … 120

Chapter 5 Motivation and Emotion in Human Relations … 172

Chapter 6 Stress and Lifestyle Management: Good News for Jitterbugs and

Adrenalin Junkies … 228

Chapter 7 Cultivating Character, Meaning and Purpose in Life … 268

Part II Social and Interpersonal Dimensions of Human Relations Mastery … 316

Chapter 8 Games People Play: Better Relationships Through Transactional

Analysis … 316

Chapter 9 Gender, Culture and Nonverbal Cues in Communication … 358

Chapter 10 How to Resolve Conflicts … 412

Chapter 11 Leadership Skills Development … 444

Progress Check Answers … 475

Index … 487

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.