Mastering Mediation : 50 Essential Tools for the Advanced Practitioner

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ISBN: 9780314282996 | 0314282998
Cover: Paperback
Copyright: 4/1/2012

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What can a mediator do when negotiations stall? How can a mediator help participants reach the finish line? How should a mediator best respond when the parties confess that they are too far apart to settle? Is there anything a mediator can do to help the high-conflict litigant achieve resolution of his emotional case?

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Introduction	p. 11
Preparation	p. 15
Start Early	p. 17
Set Ground Rules	p. 21
Formulate an Achievable Goal	p. 27
Have a Plan	p. 31
Use the Physical Space to Good Advantage	p. 35
Self-Monitor for Bias	p. 39
Learn about Personality Disorders	p. 43
Reinvent Yourself	p. 49
Stay Current	p. 53
Help the Heartbroken	p. 57
Dos and Don'ts forjudges	p. 63
Negotiations	p. 69
Try Anyway	p. 71
Get Down to Business	p. 75
Practice Agreement	p. 79
Consider Baby Steps	p. 83
Draw a Picture	p. 87
Expand the Conversation	p. 93
Ask a Direct Question	p. 97
Eat Your Lunch	p. 101
Search beneath the Surface	p. 105
Pay Compliments	p. 109
Deliver the News	p. 113
Switch the Setup	p. 117
Co-Mediate	p. 121
Pay Careful Attention to Body Language	p. 125
Do the Mam	p. 129
Test the Principles	p. 133
Explore (and Eliminate) Door Number Three	p. 137
Keep a Low Profile	p. 141
Hammer Down Loose Nails	p. 145
Closing	p. 149
Celebrate Impasse	p. 151
Maintain Momentum	p. 155
Encourage Empathy	p. 159
Deflate Unrealistic Expectations	p. 163
Visualize Settlement	p. 167
Use Silence	p. 171
Create Bargains and Victories	p. 175
Break the Rules	p. 181
Offer Permission	p. 185
Assign Homework	p. 189
Take Two: Use the Callback Conference	p. 193
Practices	p. 197
Become a World-Class Listener	p. 199
Reflect Like a Master	p. 203
Strive to Be Cheerful	p. 209
Stay Positive with Obstinate Players	p. 213
Know Thyself	p. 217
BOLO (Be On the Lookout)	p. 223
Speak the Universal Language	p. 227
Cultivate Curiosity	p. 231
Learn Something from Every Mediation	p. 235
Summary of Tools	p. 239
Appendices	p. 247
About the Authors	p. 263
Table of Contents provided by Ingram. All Rights Reserved.

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Mastering Mediation : 50 Essential Tools for the Advanced Practitioner

Summary

Author Biography

Table of Contents

Supplemental Materials