Matching Supply with Demand: An Introduction to Operations Management

Chapter 1 Introduction

Chapter 2 The Process View of the Organization

Chapter 3 Understanding the Supply Process: Evaluating Process Capacity

Chapter 4 Estimating and Reducing Labor Costs

Chapter 5 Project Management

Chapter 6 The Link between Operations and Finance

Chapter 7 Batching and Other Flow Interruptions: Set-up Times and the Economic Order Quantity Model

Chapter 8 Variability and Its Impact on Process Performance: Waiting Time Problems

Chapter 9 The Impact of Variability on Process Performance: Throughput Losses

Chapter 10 Quality Management, Statistical Process Control, and Six Sigma Capacity

Chapter 11 Lean Operations and the Toyota Production System

Chapter 12 Betting On Uncertain Demand: The Newsvendor Model

Chapter 13 Assemble-to-order, Make-To-Order and Quick Response with Reactive Capacity

Chapter 14 Service Levels and Lead Times in Supply Chains: The Order Up-to Inventory Model

Chapter 15 Risk-Pooling Strategies to Reduce and Hedge Uncertainty

Chapter 16 Revenue Management with Capacity Controls

Chapter 17 Supply Chain Coordination

Chapter 18 Sustainable Operations

Chapter 19 Business Model Innovation

Appendix

A: Statistics Tutorial

B: Tables

C: Evaluation of the Loss Function

D: Equations and Approximations

E: Solutions to Selected Practice Problems

Glossary

References

Index of “How to” exhibits

Summary of key equations

Index

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