Measure What Matters to Customers Using Key Predictive Indicators (KPIs)
, by Baker, Ronald J.Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
- ISBN: 9780471752943 | 0471752940
- Cover: Hardcover
- Copyright: 10/6/2006
"Seismic in the strategies it presents, Measure What Matters to Customers reveals how to regain a competitive advantage in the marketplace and allow your company to develop the measures that matter to your customers. Applicable to manufacturing and service businesses of all sizes, this book will challenge managers' and executives' theories about which measures are important in their businesses."--BOOK JACKET.