Measuring Performance: A Toolkit of Traditional and Alternative Methods

Many traditional (and still commonly-used) measures of performance either lack a clear and shared definition or seek primarily to detect and control undesirable behaviour, rather than sharing and rewarding productive behaviour. David Jenkins book examines many of the more traditional measures of performance and highlights their shortcomings as well as assessing the merits of the alternative approaches that are currently available. The book concludes with a step-by-step guide to reviewing the effectiveness of your organization's existing systems for measuring performance and identifying ways of improving them.