Measuring ROI in Employee Relations and Compliance Case Studies in Diversity and Inclusion, Engagement, Compliance, and Flexible Working Arrangements

In today’s economic climate, there is a tremendous focus on ensuring that the human resource (HR) function is connected to the business. Measuring ROI in Employee Relations and Compliance presents six, real-world case studies that describe how this is being accomplished by following in a step-by-step, proven approach. It provides insight into the different issues, challenges, and opportunities HR faces as it tries to show value for its employee relations and compliance programs. The book demonstrates the benefits of developing six types of data including ROI, as they are used to drive improvements and changes. An ROI analysis will help HR professionals secure management support and involvement and increase executive commitment and program funding. It also helps change the perception of HR from a must-have to a need-to-have that drives business results.

Jack J. Phillips, PhD, is chairman of the ROI Institute and a world-renowned expert on measurement and evaluation. He provides consulting services for Fortune 500 companies and workshops for major conference providers worldwide. He is the author or editor of more than 100 books and his work has been featured in Bloomberg Businessweek, Fortune, the Wall Street Journal, and on CNN. Patti P. Phillips, PhD, is an internationally recognized author, consultant, and the president and CEO of the ROI Institute, Inc. She provides consulting services to organizations around the world and helps organizations build capacity in the ROI Methodology by facilitating the ROI certification process and teaching the ROI Methodology through workshops and graduate-level courses. They live in Birmingham, Alabama.