Mediator's Handbook

, by Beer, Jennifer E.

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ISBN: 9780865713598 | 0865713596
Cover: Paperback
Copyright: 5/1/1997

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Summary

Author Biography

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Time-texted and flexible, this standard model for effective mediation can be used in diverse environments.

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Preface
Contributors
Overview
The Mediation Process	p. 3
Guiding Principles	p. 8
Understanding Conflict	p. 10
When Is Mediation Useful?	p. 16
Sample Situations	p. 19
The Mediator	p. 23
The Mediation Session
Preparation	p. 27
Opening Statement	p. 31
Uninterrupted Time	p. 34
The Exchange	p. 37
Separate Meetings	p. 42
Setting the Agenda	p. 46
Building the Agreement	p. 50
Writing the Agreement	p. 53
Closing Statement	p. 61
Multiple Sessions	p. 62
Wrap-Up	p. 64
Supporting The People
Your Mediator's Toolbox	p. 67
Giving Good Attention	p. 68
Acknowledging	p. 70
Setting a Tone	p. 71
Encouraging	p. 72
Group Needs and Simple Language	p. 73
Language and Hearing Difficulties	p. 74
Avoid This Kettle of Fish	p. 75
Confidentiality In Practice	p. 76
Staying Impartial	p. 77
Cultural Patterns	p. 80
Emotionally Difficult Situations	p. 84
Controlling the Process
Directing	p. 89
Should I Intervene?	p. 92
Setting Boundaries and Groundrules	p. 93
Summarizing	p. 94
Restating	p. 95
Confronting	p. 96
Protecting	p. 97
Is It Time to Quit?	p. 98
When Things Get Out of Control	p. 100
Solving The Problem
Taking Notes	p. 105
Asking The Right Questions	p. 106
Negotiation Terms	p. 109
Interests	p. 110
Positions	p. 113
Mediatable Issues	p. 115
Reframing Their Words	p. 119
Eliciting Ideas	p. 120
Exploring Alternatives	p. 123
Testing for Agreement	p. 124
Sample Agreements	p. 125
When No Resolution is in Sight	p. 127
Informal Mediation
Mediating Informally	p. 133
Processes for Intervening in Conflicts	p. 134
Formal and Informal Mediator Roles	p. 136
Should I be the Mediator?	p. 137
Persuading Them to Mediate	p. 138
Setting up a Mediation	p. 141
Family Conflicts	p. 142
Mediating with Children or Teenagers	p. 144
Mediating in the Workplace	p. 146
Procedures	p. 151
Policies and Letters	p. 153
Evaluation Forms	p. 156
App: Bibliography	p. 160
National Mediation Organizations	p. 164
Mediation Training	p. 166
About Friends Conflict Resolution Programs	p. 167
Table of Contents provided by Blackwell. All Rights Reserved.

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Mediator's Handbook

Summary

Author Biography

Table of Contents

Supplemental Materials