The Medical Manager: A Practical Guide for

(BMJ Books) Guy's and St. Thomas' Hospital Trust, London, UK. Practical guide explains what the medical manager's job is about and how to do it most effectively. Discusses the differences between doctors and managers, budgets, business planning, quality, managing difficult colleagues, handling complaints, and more. For clinicians. British-oriented. Expanded outline. Softcover.

Preface

vii

Note for doctors in training

ix

Acknowledgments

xi

Introduction

xiii

Doctors as managers

1

(12)

Management and the profession of medicine

1

(7)

Doctors and managers---two tribes?

8

(5)

Starting up as a medical manager

13

(13)

Do I want to do it?

13

(1)

Am I the right age?

14

(1)

Do I have the skills?

15

(2)

What does it involve? How will I prepare myself?

17

(6)

How much will I be paid?

23

(1)

Conclusion

24

(2)

The medical manager's work

26

(68)

What do medical managers do?

26

(6)

Nurses and management

32

(5)

Committees

37

(5)

Time management

42

(5)

Managing a budget

47

(12)

Business planning

59

(7)

Managing for quality

66

(16)

Communicating

82

(12)

Managing people

94

(57)

Getting the best out of individuals

95

(4)

Building a team

99

(13)

Managing conflict

112

(3)

Contracts and job descriptions

115

(2)

Rewards

117

(7)

Problems with colleagues

124

(8)

General Medical Council procedures for the assessment of poor performance

132

(6)

Dr B Ayers

The sick doctor

138

(4)

Professional and personal development

142

(9)

How the NHS works

151

(35)

Politics, planning and doctors

151

(11)

NHS finance

162

(14)

Top to bottom: management structures and how they work

176

(10)

Special problems

186

(85)

Change

186

(14)

Rationalisations and mergers

200

(3)

Rationing

203

(10)

IT/computers

213

(6)

Risk and risk management

219

(7)

Education versus service

226

(4)

Audit, evidence-based medicine and managed care

230

(17)

Managing research in the NHS

247

(8)

Dr R N THIN

Complaints

255

(16)

The future

271

(10)

The future of medical management

271

(2)

Accountability

273

(3)

Scientism versus humanism

276

(1)

Education

277

(1)

The shape and style of the NHS

278

(3)

Index

281

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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The Medical Manager: A Practical Guide for Clinicians

Summary

Table of Contents

Supplemental Materials

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The Medical Manager: A Practical Guide for Clinicians

Summary

Table of Contents

Supplemental Materials

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