Meetings : Do's, Don'ts and Donuts: the Complete Handbook for Successful Meetings

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ISBN: 9780963796660 | 0963796666
Cover: Paperback
Copyright: 2/1/1999

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The classic reference, updated to cover the Internet, new software applications, video conferencing and teleconferencing.

How to Use the Handbook	p. vii
Troubleshooting Meetings	p. viii
Summary of Principles	p. xiv
Introduction	p. 15
To Meet, or Not to Meet, That is the Question	p. 19
Setting Objectives	p. 20
How to Tell if a Meeting is Really Necessary	p. 21
Selecting Attendees	p. 22
Calculating the Cost	p. 24
Meeting Cost Calculator	p. 25
Alternatives to Holding Meetings	p. 26
When Change is Unwelcome	p. 27
Which Meetings to Attend	p. 28
Opting Out	p. 29
Planning and Preparation: The Keys to Success	p. 31
When to Meet	p. 33
Where to Meet	p. 35
Meeting Over Meals	p. 37
Types of Meetings	p. 38
Leadership Issues	p. 40
Other Roles	p. 41
Agenda Basics	p. 43
Sample Agenda	p. 45
Special Agenda Considerations	p. 47
Don't Forget the Donuts	p. 49
Marathon Meetings	p. 50
Make Sure They're Ready	p. 52
Meeting Planner Form	p. 54
Meeting Masters' Trusty Tactics	p. 57
How to Lead a Meeting	p. 58
Leadership Styles	p. 62
Meeting Climate	p. 63
Process Pavers	p. 65
Suggested Ground Rules	p. 66
Sample Ground Rules	p. 69
Ground Rules, Short Form	p. 74
Tips for Constructing Ground Rules	p. 74
Help with Ground Rules	p. 77
Meeting Minutes	p. 78
How to Take Minutes	p. 79
Meeting Minutes Form	p. 80
Late Arrivals	p. 84
How to Lead a Discussion	p. 85
Keeping the Discussion on Track	p. 86
Hold that Thought	p. 88
How to Control Meeting Time	p. 89
The Clock is Running	p. 91
Unspoken Messages	p. 94
Humor Works	p. 96
Process Sabotage	p. 97
Tips for Unblocking Stuck Meetings	p. 100
Resolving Conflict	p. 101
Climate Control	p. 103
Killer Phrases	p. 105
Strategies for Effective Delegation	p. 106
Follow-Up for Meetings	p. 108
Meeting Wrap-Up	p. 109
Evaluating the Meeting	p. 110
Meeting Evaluation Form	p. 111
Personally Speaking	p. 113
Personal Preparation	p. 114
Where to Sit	p. 115
Masterful Participation	p. 117
How to Avoid Being Interrupted	p. 118
Improve Your Listening Skills	p. 119
Question Forms	p. 121
Sample Question Formats	p. 121
Get Your Views Accepted	p. 122
Visual Aids	p. 124
Back Seat Leadership	p. 128
Meeting Tune-Up Tool Kit	p. 131
Genderspeak	p. 132
Rut Busters	p. 134
Dealing with Indecisiveness	p. 136
Facts About Facilitation	p. 137
Total Quality Meeting Management	p. 139
How to Generate Consensus	p. 142
Plan-Do-Check-Act	p. 144
Brainstorming Guidelines	p. 146
Brainstorming Variations	p. 150
Fire Fighting Meetings	p. 151
Planning Informational Meetings	p. 153
Planning a Business Meeting	p. 155
Handling Motions	p. 156
Working with Volunteers	p. 157
Managing Multisite Meetings	p. 159
Multisite Meeting Strategies	p. 160
Greenwich Mean Time (GMT) Conversion Table	p. 161
Video Conferencing	p. 162
Video Conference Cost Calculator	p. 164
Using Supporting Visuals	p. 166
Conducting Effective Multisite Video Conferences	p. 168
Voice Conferencing	p. 169
Voice Conference Cost Calculator	p. 170
Shared Application Software	p. 173
Shared Site Whiteboards	p. 175
Scanner Boards	p. 175
Computer Interfaced Boards	p. 176
Software Interactive Boards	p. 176
Summary of Shared Site Whiteboard Features	p. 177
Software Tools for Managing Meetings	p. 179
Virtual Meetings	p. 180
Scheduling	p. 183
Agenda Preparation	p. 184
Presentation Software	p. 184
Facilitation Software	p. 186
Problem-Solving/Decision Support Software	p. 189
Summary	p. 191
Appendix	p. 197
Case Study 1 Back Seat Leadership Makes a Difference	p. 198
Case Study 2 When Change Starts at the Top	p. 204
For Further Reading	p. 211
Additional Resources	p. 213
Index	p. 215
Table of Contents provided by Syndetics. All Rights Reserved.

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Meetings : Do's, Don'ts and Donuts: the Complete Handbook for Successful Meetings

Summary

Table of Contents

Supplemental Materials