Microsoft Dynamics CRM 4 For Dummies

What the book covers:the key features of Microsoft Dynamics CRM including getting started, navigating the Microsoft CRM system, using Microsoft CRM online and offline, personalizing the system, understanding security and access rights, managing territories, business units, and teams, developing processes, implementing rules and workflow, setting up a product catalog, running reports, working with accounts and contacts, managing your calendar, setting sales quotas and generating forecasts, handling leads and opportunities, managing campaigns, scheduling services, building contracts, and more. Updated coverage of the new version: This new edition will have approximately 25-35ew content, covering the new features and enhancements made in the latest version of Microsoft Dynamics CRM. Series features:Information presented in the straightforward but fun language that has defined theDummiesseries for more than fifteen years.