Microsoft Exchange Server 2003

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ISBN: 9781555582784 | 1555582788
Cover: Paperback
Copyright: 11/1/2003

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Written exclusively for Exchange 2003, this title contains intermediate to advanced coverage far beyond the competition's typical installation and set-up how-to's including planning, migration, security, disaster recovery, and vast troubleshooting tips.

Foreword

xix

Preface

xxi

Acknowledgments

xxv

1 A Brief History of Exchange

(30)

1.1 Exchange first generation

(4)

1.2 Exchange second generation

(8)

1.2.1 Titanium

(1)

1.2.2 Microsoft support policy

(2)

1.2.3 Supporting Windows

(2)

1.3 Exchange third generation

(5)

1.3.1 The competition

(2)

1.4 Deploying Exchange 2003

(7)

1.4.1 Upgrade time

(3)

1.4.2 Deployment tools

(2)

1.5 Some things that Microsoft still has to do

(4)

1.5.1 Administrative flexibility

(1)

1.5.2 Collaboration

(1)

1.5.3 Application development

(1)

1.5.4 Too many servers

(1)

1.5.5 Security

(1)

1.6 Moving on

(2)

2 Exchange and the Active Directory

(98)

2.1 The Active Directory

(9)

2.1.1 Multiple forests or just one

(2)

2.1.2 Components of the Active Directory

(1)

2.1.3 Moving to a Windows namespace

(1)

2.1.4 Forests, trees, and domains

(3)

2.1.5 Domain renaming

(1)

2.1.6 The Global Catalog

(1)

2.2 Preparing the Active Directory for Exchange

(1)

2.3 Active Directory replication

(21)

2.3.1 Replication basics

(2)

2.3.2 When Active Directory replication happens

(1)

2.3.3 Active Directory naming contexts

(3)

2.3.4 Transforming DCs to GCs

(2)

2.3.5 USNs and replication

(4)

2.3.6 Urgent replication

(1)

2.3.7 Intra- and intersite replication

(4)

2.3.8 High watermark vector tables and up-to-date vector tables

(2)

2.3.9 AD replication changes in Windows 2003

(1)

2.4 The Active Directory Connector

(15)

2.4.1 Connection agreements

(5)

2.4.2 Handling multiple recipient containers

(1)

2.4.3 How the ADC performs synchronization

(1)

2.4.4 Scheduling a connection agreement

(1)

2.4.5 Primary and nonprimary connection agreements

(1)

2.4.6 Synchronizing multiple Exchange 5.5 organizations

(1)

2.4.7 Site replication services

(2)

2.5 The LegacyExchangeDN attribute

(2)

2.6 DSAccess-Exchange's directory access component

(12)

2.6.1 DSAccess tasks

(1)

2.6.2 Selecting DCs and GCs for DSAccess

(2)

2.6.3 Automatic topology detection

(1)

2.6.4 Directory suitability tests

(5)

2.7 Interaction between Global Catalogs and clients

(7)

2.7.1 How many GCs do I need?

(3)

2.7.2 The GC logon cache

(2)

2.8 Exchange and the Active Directory schema

(12)

2.8.1 The impact of updating the schema with new GC attributes

102

(1)

2.8.2 Updating the schema with an installation

102

(3)

2.8.3 Changing the schema

105

(3)

2.8.4 Updating the schema for ambiguous name resolution

108

(2)

2.8.5 Exchange-specific permissions

110

(1)

2.9 Running Exchange in multiple forests

111

(9)

2.9.1 Costs of multiple forests

111

(2)

2.9.2 Directory synchronization

113

(1)

2.9.3 Calendar interoperability

114

(2)

2.9.4 Common platforms

116

(1)

2.9.5 Moving users between different Exchange organizations

116

(4)

2.10 Active Directory tools

120

(9)

2.10.1 ADSIEDIT

120

(6)

2.10.2 LDP and LDIFDE

126

(1)

2.10.3 ADSI programming interface

127

(2)

3 Exchange Basics

129

(62)

3.1 The organization

129

(3)

3.1.1 Back to the past Exchange sites

130

(2)

3.1.2 Naming the organization

132

(1)

3.2 Access control

132

(9)

3.2.1 Administrative delegation

134

(7)

3.3 Administrative and routing groups

141

(15)

3.3.1 Defining an administrative group

142

(2)

3.3.2 Moving from sites to administrative groups

144

(4)

3.3.3 No way to change administrative group design

148

(1)

3.3.4 Moving to native mode

149

(1)

3.3.5 The move to LocalSystem

150

(2)

3.3.6 Routing groups

152

(1)

3.3.7 Routing group design

153

(3)

3.4 Mailboxes and user accounts

156

(12)

3.4.1 Accessing Exchange attributes for mail-enabled objects

159

(5)

3.4.2 Moving mailboxes

164

(4)

3.5 Distribution groups

168

(12)

3.5.1 Forming Windows groups

169

(3)

3.5.2 Expanding distribution lists

172

(1)

3.5.3 How many objects can I have in a group?

173

(1)

3.5.4 Managing distribution lists

174

(3)

3.5.5 Protected groups

177

(1)

3.5.6 Suppressing 00F

178

(1)

3.5.7 Using public folder repositories for distribution lists

179

(1)

3.5.8 Using groups for permissions

180

(1)

3.6 Query-based distribution groups

180

(9)

3.6.1 Creating new query-based groups

182

(4)

3.6.2 Using custom attributes in query-based groups

186

(1)

3.6.3 Using query-based distribution groups

187

(2)

3.7 Summarizing Exchange basics

189

(2)

4 Outlook-The Client

191

(88)

4.1 MAPI-Messaging Application Protocol

192

(6)

4.1.1 Outlook

194

(1)

4.1.2 Supporting MAPI clients

195

(2)

4.1.3 Authentication

197

(1)

4.2 Making Outlook a better network client for Exchange

198

(27)

4.2.1 Why RPC latency is important to Exchange

199

(2)

4.2.2 Networking improvements in Outlook 2003

201

(5)

4.2.3 Cached Exchange mode

206

(2)

4.2.4 Drizzle synchronization

208

(2)

4.2.5 Download activity

210

(4)

4.2.6 Incremental synchronization

214

(1)

4.2.7 Deploying cached Exchange mode

215

(4)

4.2.8 Compression and buffers

219

(2)

4.2.9 Conflict resolution

221

(3)

4.2.10 Is Outlook 2003 the best Exchange client?

224

(1)

4.3 How many clients can I support at the end of a pipe?

225

(1)

4.4 Blocking client access

226

(7)

4.4.1 Blocking Outlook clients

229

(2)

4.4.2 Blocking clients for Internet Protocol access

231

(1)

4.4.3 Selective blocks

232

(1)

4.5 Junk mail processing

233

(7)

4.5.1 Detecting junk mail

234

(1)

4.5.2 How Outlook's junk mail filter works

234

(6)

4.5.3 More about rules

240

(1)

4.6 The Offline Address Book (OAB)

240

(9)

4.6.1 OAB generation process

246

(3)

4.7 Free/busy information

249

(5)

4.7.1 Other system folders

254

(1)

4.8 Personal folders and offline folder files

254

(11)

4.8.1 Personal folders

255

(2)

4.8.2 Mail delivery to personal folders

257

(4)

4.8.3 Configuring PSTs

261

(1)

4.8.4 PST archiving

262

(3)

4.9 Offline folder files

265

(7)

4.9.1 OST synchronization

266

(4)

4.9.2 Restricting synchronization traffic

270

(1)

4.9.3 The local calendar

271

(1)

4.10 SCANPST-first aid for PSTs and OSTs

272

(3)

4.10.1 The value of an OST

275

(1)

4.11 Working offline or online

275

(2)

4.12 Outlook command-line switches

277

(2)

5 Outlook Web Access

279

(60)

5.1 Second-generation OWA

281

(3)

5.1.1 The strategic relationship between IIS and Exchange

282

(2)

5.1.2 IIS changes in Exchange 2003

284

(1)

5.2 The OWA architecture

284

(5)

5.2.1 HTTP-DAV extensions

286

(3)

5.3 Functionality: rich versus reach or premium and basic

289

(21)

5.3.1 Updating slowly

298

(1)

5.3.2 Limiting richness

299

(1)

5.3.3 Spell checking

300

(2)

5.3.4 Subscriptions

302

(2)

5.3.5 Forms or cookie authentication

304

(3)

5.3.6 Some missing features in OWA

307

(2)

5.3.7 Password updates

309

(1)

5.4 Suppressing Web beacons and attachment handling

310

(3)

5.5 OWA administration

313

(7)

5.5.1 OWA scalability

317

(3)

5.6 Exchange's URL namespace

320

(3)

5.6.1 FreeDocs

323

(1)

5.7 Customizing OWA

323

(8)

5.7.1 Branding

327

(1)

5.7.2 Segmenting OWA functionality

327

(4)

5.8 OWA firewall access

331

(6)

5.8.1 Securing OWA

333

(1)

5.8.2 IPSec

333

(2)

5.8.3 Leaving sensitive files around

335

(1)

5.8.4 IE enhanced security

336

(1)

5.9 OWA for all

337

(2)

6 Internet and Other Clients

339

(44)

6.1 IMAP4 clients

339

(8)

6.1.1 IMAP virtual server settings

344

(3)

6.2 POPS clients

347

(1)

6.3 LDAP directory access for IMAP4 and POPS clients

347

(3)

6.4 Supporting Apple Macintosh

350

(1)

6.5 Supporting UNIX and Linux clients

351

(2)

6.6 Exchange Mobile Services

353

(8)

6.6.1 Exchange ActiveSync

357

(2)

6.6.2 Outlook Mobile Access

359

(2)

6.7 Pocket PC clients

361

(9)

6.7.1 Connection options

362

(2)

6.7.2 Accessing email with the Pocket PC

364

(1)

6.7.3 Security and passwords

364

(1)

6.7.4 Explaining Pocket PC synchronization

365

(2)

6.7.5 Using the Pocket PC

367

(3)

6.8 Palm Pilots

370

(1)

6.9 Mobile BlackBerries

370

(10)

6.9.1 BlackBerry Enterprise Server (BES)

372

(4)

6.9.2 Using the BlackBerry

376

(2)

6.9.3 The Good option

378

(2)

6.9.4 Is a handheld better than a Pocket PC?

380

(1)

6.10 Sending messages without clients

380

(3)

6.11 Client licenses

383

(1)

7 The Store

383

(120)

7.1 Structure of the Store

385

(2)

7.2 Exchange ACID

387

(2)

7.3 EDB database structure

389

(14)

7.3.1 EDB page structure

390

(1)

7.3.2 Within the trees

390

(2)

7.3.3 Database tables and fields

392

(1)

7.3.4 Tables in a Mailbox Store

393

(3)

7.3.5 Search Folders

396

(4)

7.3.6 The checkpoint file

400

(2)

7.3.7 Page checksum

402

(1)

7.4 The streaming file

403

(1)

7.5 Transaction logs

404

(18)

7.5.1 Managing transaction logs

406

(1)

7.5.2 Creating new generations of transaction logs

407

(3)

7.5.3 Reserved logs

410

(1)

7.5.4 Locating transaction logs

411

(1)

7.5.5 Transactions, buffers, and commitment

412

(2)

7.5.6 Examining a transaction log

414

(1)

7.5.7 Dumping a transaction log

415

(2)

7.5.8 Data records

417

(1)

7.5.9 Transaction log I/O

418

(1)

7.5.10 Protecting transaction logs

419

(1)

7.5.11 Transaction log checksum

420

(1)

7.5.12 Circular logging

421

(1)

7.5.13 Database zeroing

422

(1)

7.6 Store partitioning

422

(10)

7.6.1 The advantages of storage groups

423

(1)

7.6.2 Planning storage groups

424

(3)

7.6.3 Does single-instance storage matter anymore?

427

(5)

7.7 Managing storage groups

432

(9)

7.7.1 Store status

433

(2)

7.7.2 Planning storage groups

435

(3)

7.7.3 Creating new storage groups

438

(3)

7.8 ESE database errors

441

(8)

7.8.1 Hard and soft recoveries

444

(5)

7.9 Database utilities

449

(7)

7.9.1 Running ESEUTIL

450

(5)

7.9.2 ISINTEG

455

(1)

7.9.3 ESEFILE

455

(1)

7.10 The epoxy layer

456

(1)

7.11 The Public Store

457

(2)

7.11.1 The goals for public folders

457

(2)

7.12 Laying out a public folder design

459

(15)

7.12.1 Top-level hierarchies

462

(2)

7.12.2 Should you deploy dedicated public folder servers?

464

(2)

7.12.3 Auditing public folders

466

(1)

7.12.4 Mail-enabling a public folder

467

(2)

7.12.5 Public folder favorites

469

(2)

7.12.6 Public folder permissions

471

(3)

7.13 Public folder replication

474

(19)

7.13.1 Creating new replicas

476

(2)

7.13.2 Public folder referrals

478

(2)

7.13.3 Scheduling replication

480

(3)

7.13.4 When public folder replication happens

483

(1)

7.13.5 How replication occurs

483

(2)

7.13.6 Monitoring the flow of replication

485

(2)

7.13.7 Backfilling public folders

487

(1)

7.13.8 Replicating public folders with Exchange 5.5

488

(1)

7.13.9 Erasing zombies

489

(1)

7.13.10 Problems with public folder replication

490

(1)

7.13.11 Long-term options for public folders

491

(2)

7.14 ExIFS-the Exchange Installable File System

493

(10)

7.14.1 The role of ExIFS

495

(8)

8 Performance and Clusters

503

(46)

8.1 Aspects of Exchange performance

504

(9)

8.1.1 Storage

505

(2)

8.1.2 Multiple CPUs

507

(1)

8.1.3 Memory

508

(2)

8.1.4 Using more than 1 GB of memory

510

(2)

8.1.5 Advanced performance

512

(1)

8.2 Measuring performance

513

(6)

8.2.1 Performance measuring tools

514

(2)

8.2.2 The difference between vendor testing and your testing

516

(3)

8.3 Cloning, snapshots, and lies

519

(6)

8.3.1 Volume ShadowCopy Services

522

(2)

8.3.2 Using VSS with Exchange 2003

524

(1)

8.4 Virtual Exchange servers

525

(1)

8.5 A brief history of clustering Exchange

526

(1)

8.6 Second-generation Exchange clusters

527

(3)

8.6.1 The complexity of clusters

528

(2)

8.7 Microsoft cluster basics

530

(19)

8.7.1 Resources

530

(1)

8.7.2 Resource groups and other cluster terms

530

(5)

8.7.3 Installing Exchange on a cluster

535

(1)

8.7.4 What clusters do not support

536

(1)

8.7.5 Dependencies

537

(1)

8.7.6 Clusters and memory fragmentation

537

(4)

8.7.7 Monitoring virtual memory use

541

(2)

8.7.8 RPC client requests

543

(1)

8.7.9 Deciding for or against a cluster

544

(2)

8.7.10 Does Exchange 2003 make a difference to clusters?

546

(1)

8.7.11 Clusters-in summary

547

(2)

9 Getting the Mail through-Routing and Message Delivery

549

(118)

9.1 SMTP and X.400

550

(1)

9.2 The evolution of SMTP

551

(16)

9.2.1 SMTP extensions in Exchange

553

(7)

9.2.2 SMTP virtual servers

560

(2)

9.2.3 Relays

562

(1)

9.2.4 Changing SMTP banners

563

(1)

9.2.5 Installing Exchange servers in the DMZ

564

(2)

9.2.6 The ongoing role of the X.400 MTA

566

(1)

9.3 The transport core

567

(5)

9.3.1 Domain and link queues

571

(1)

9.4 Processing incoming messages

572

(4)

9.4.1 SMTP messages

572

(3)

9.4.2 MAPI messages

575

(1)

9.4.3 HTTP messages

576

(1)

9.4.4 X.400 messages

576

(1)

9.4.5 Foreign connectors

576

(1)

9.5 Categorization and routing

576

(14)

9.5.1 Handling messages for protected groups

577

(1)

9.5.2 Moving messages off queues

578

(8)

9.5.3 Unreachable domains

586

(3)

9.5.4 Exchange and MX records

589

(1)

9.6 Routing groups

590

(9)

9.6.1 Routing group master

592

(2)

9.6.2 Creating new routing groups

594

(5)

9.6.3 Routing groups and public folder referrals

599

(1)

9.7 Link state routing

599

(12)

9.7.1 Routing, retries, and updates

607

(2)

9.7.2 Looking at routing information

609

(2)

9.8 Connecting routing groups

611

(6)

8.1 Creating a routing group connector

613

(4)

9.9 Creating an SMTP connector

617

(6)

9.9.1 Encrypted SMTP communications

621

(1)

9.9.2 Delivery restrictions for SMTP-based connectors

621

(2)

9.10 Creating an X.400 connector

623

(9)

9.10.1 Deciding when to use an X.400 connection

630

(2)

9.11 Understanding routing

632

(2)

9.11.1 WinRoute

632

(2)

9.12 SMTP logging

634

(4)

9.13 SMTP archiving

638

(4)

9.14 Global messaging settings

642

(6)

9.14.1 Internet message formats

643

(4)

9.14.2 Global message delivery aettings

647

(1)

9.15 Combating the menace of spam

648

(19)

9.15.1 Blocking relays

652

(2)

9.15.2 Defining message filters

654

(4)

9.15.3 Connection filters and real-time blackhole lists

658

(2)

9.15.4 Configuring a connection filter policy

660

(1)

9.15.5 Return status codes

661

(3)

9.15.6 Sender filters

664

(1)

9.15.7 Recipient filters

665

(2)

10 Managing Exchange: Users

667

(100)

10.1 ESM and other consoles

667

(8)

10.1.1 Other Exchange management snap-ins

671

(3)

10.1.2 Running ESM on workstations

674

(1)

10.2 User access

675

(20)

10.2.1 Creating accounts and mailboxes

678

(5)

10.2.2 Maintaining mailbox details

683

(2)

10.2.3 Restricting mailboxes

685

(2)

10.2.4 Mailbox quotas

687

(5)

10.2.5 Mailbox surrogacy

692

(3)

10.3 User authentication

695

(3)

10.4 Defining a document retention policy

698

(2)

10.5 The Exchange Mailbox Manager

700

(11)

10.5.1 Email and discovery

700

(3)

10.5.2 Email retention policies

703

(1)

10.5.3 Defining a policy for mailbox management

704

(2)

10.5.4 Running Mailbox Manager

706

(2)

10.5.5 Mailbox Manager notification messages

708

(1)

10.5.6 Mailbox Manager diagnostics

709

(2)

10.6 Archiving messages

711

(6)

10.6.1 Internal snooping (but nicely)

714

(3)

10.7 Exploring the deleted items cache

717

(11)

10.7.1 Recovering items

718

(2)

10.7.2 Setting a deleted item retention period

720

(3)

10.7.3 Cleaning the cache

723

(1)

10.7.4 Sizing the cache

723

(5)

10.8 Decommissioning mailboxes

728

(7)

10.8.1 Mailboxes and document retention

729

(1)

10.8.2 Creating a blackhole for messages

730

(1)

10.8.3 Redirecting messages

731

(1)

10.8.4 Using Outlook rules to process messages

732

(2)

10.8.5 User death

734

(1)

10.9 Helping users to do a better job

735

(10)

10.9.1 Eliminating bad habits to reduce network and storage demands

735

(7)

10.9.2 Abusing disclaimers

742

(2)

10.9.3 Out of office notifications

744

(1)

10.9.4 Some other bad email habits

745

(1)

10.10 Email and viruses

745

(14)

10.10.1 A brief history of office viruses

746

(1)

10.10.2 The Melissa virus, Outlook, and variants

747

(1)

10.10.3 Luring users toward infection

748

(2)

10.10.4 The dangers of HTML

750

(2)

10.10.5 The damage caused by viruses

752

(3)

10.10.6 Multistage protection

755

(4)

10.11 Exchange antivirus tools

759

(8)

10.11.1 The problems with MAPI

760

(1)

10.11.2 VSAPI-virus scanning API

761

(1)

10.11.3 AV impact on multilingual clients

762

(2)

10.11.4 Selecting the right AV product

764

(3)

11 Managing Exchange: Servers

767

(114)

11.1 System policies

767

(2)

11.2 Recipient policies

769

(8)

11.2.1 Generating SMTP addresses

774

(1)

11.2.2 Changing display names

774

(3)

11.3 Recipient update services

777

(7)

11.3.1 Mail-enabling objects

780

(3)

11.3.2 Processing server details

783

(1)

11.4 Backups

784

(33)

11.4.1 Creating a backup strategy

785

(3)

11.4.2 Backups and storage groups

788

(1)

11.4.3 Backup operations

789

(4)

11.4.4 Backup patch file

793

(1)

11.4.5 Checkpoint file

794

(1)

11.4.6 Restoring a database

794

(5)

11.4.7 Third-party backup utilities

799

(4)

11.4.8 Backing up individual mailboxes

803

(1)

11.4.9 Restoring an Exchange server

804

(4)

11.4.10 Recovery servers

808

(2)

11.4.11 Recovering a Mailbox Store

810

(6)

11.4.12 Rapid online, phased recovery

816

(1)

11.5 Recovering deleted mailboxes

817

(5)

11.5.1 MRC: Mailbox Recovery Center

819

(3)

11.6 The Recovery Storage Group

822

(12)

11.6.1 Encountering database problems

823

(1)

11.6.2 Creating a temporary database

824

(2)

11.6.3 Creating the RSG

826

(2)

11.6.4 Restoring the database

828

(4)

11.6.5 Using ExMerge to recover mailbox data

832

(2)

11.6.6 Cleaning up

834

(1)

11.7 The ExMerge utility

834

(8)

11.7.1 Running ExMerge in batch mode

841

(1)

11.7.2 Other recovery utilities

842

(1)

11.8 Risk management

842

(2)

11.9 The message tracking center

844

(16)

11.9.1 Tracking messages

845

(3)

11.9.2 Changing tracking log location

848

(1)

11.9.3 Changes in Exchange 2003

849

(1)

11.9.4 Starting to track messages

850

(4)

11.9.5 Tracking log format

854

(1)

11.9.6 Understanding message tracking log data

855

(3)

11.9.7 Analyzing Message Tracking Data

858

(2)

11.10 ExchDump

860

(6)

11.10.1 Running ExchDump

861

(5)

11.11 Monitoring Exchange

866

(9)

11.11.1 Monitoring and notifications

871

(4)

11.12 Standard diagnostics

875

(2)

11.12.1 Turning up logging

876

(1)

11.13 Management frameworks

877

(3)

11.14 Exchange and WMI

880

(1)

A Appendix A: Recommended Books for Further Reading

881

(2)

B Appendix B: Message Tracking Log Codes

883

(4)

C Appendix C: TCP/IP Ports Used by Exchange

887

(4)

Glossary

891

(10)

Index

901

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Microsoft Exchange Server 2003

Summary

Table of Contents

Supplemental Materials

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Microsoft Exchange Server 2003

Summary

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