Mission-Critical Microsoft Exchange 2003 : Designing and Building Reliable Exchange Servers

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ISBN: 9781555582944 | 155558294X
Cover: Paperback
Copyright: 11/26/2003

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This new edition includes many of the same high-availability topics as the first edition but also expands the coverage to various IT management aspects such as administration, provisioning, server consolidation, and cost of ownership. Additional coverage includes storage technology, server technology, management, security, and other topics.

Foreword

xiii

Preface and Acknowledgements

xvii

The Increasing Importance of being Mission Critical

xvii

Acknowledgements

xvii

1 Has Anyone Seen My Mission-Critical Microsoft Exchange Server?

(26)

1.1 Why are we here?

(4)

1.1.1 The evolution of Exchange 2000 Server

(4)

1.2 What does mission critical mean?

(6)

1.2.1 Taking Windows seriously

(2)

1.2.2 An information vacuum

(2)

1.3 The four pillars of mission-critical

(10)

1.3.1 Reliability

(4)

1.3.2 Scalability

(3)

1.3.3 Security

(1)

1.3.4 Manageability

(2)

1.4 Assumptions about the reader

(1)

1.5 Who should read this book

(1)

1.6 How this book is organized

(4)

2 Public Enemy #I: Exchange Downtime

(24)

2.1 How do you measure downtime?

(2)

2.1.1 Method 1: Simple server downtime

(1)

2.1.2 Method 2: Lost client opportunity

(1)

2.2 Step 1:What is the cost of Exchange downtime?

(5)

2.3 Step 2: Understanding the anatomy of Exchange downtime

(7)

2.3.1 Prefailure errors

(1)

2.3.2 Failure point

(1)

2.3.3 Notification point

(1)

2.3.4 Decision/action point

(1)

2.3.5 Recovery action point

(1)

2.3.6 Postrecovery action point

(1)

2.3.7 Normal operational point

(1)

2.3.8 Recovery-point focus versus recovery-time focus

(1)

2.4 Step 3:Assessing the causes of downtime for Exchange

(5)

2.4.1 Software

(1)

2.4.2 Hardware

(1)

2.4.3 Operator

(1)

2.4.4 Environment

(2)

2.5 Step 4: Defining mission-critical service-level agreements

(2)

2.6 The Final Step: Architecting mission-critical Exchange servers

(2)

3 The Heart of Exchange: Exchange Store Technology

(44)

3.1 Storage paradigms

(13)

3.1.1 Logical and physical storage

(2)

3.1.2 Redefining storage in Exchange Server 2000/2003 and beyond

(4)

3.1.3 Managing all those files

(2)

3.1.4 Storage group and database layout design considerations

(4)

3.2 Exchange's storage workhorse-the store

(3)

3.2.1 The information store layer

(3)

3.3 Microsoft's Extensible Storage Engine (ESE)

(25)

3.3.1 Industry-standard core technology

(5)

3.3.2 The database engine at work

(3)

3.3.3 Database 101: Transaction reliability counts!

(9)

3.3.4 How Exchange 2000 stores incoming data

(3)

3.3.5 Content indexing

(1)

3.3.6 Is single-instance storage sacrificed?

(1)

3.3.7 Evolving Exchange Server storage to the next generation

(1)

3.3.8 Storage and the Exchange database are key

(1)

3.4 Additional resources and information

(3)

4 When Exchange Servers Fall Down

(20)

4.1 How can an Exchange server fail?

(16)

4.1.1 Information store failures

(10)

4.1.2 Infrastructure failures

108

(2)

4.1.3 Software anomalies

110

(1)

4.1.4 Operator failures

111

(1)

4.2 Focus: Exchange recovery technology

112

(2)

4.2.1 Soft recovery

112

(1)

4.2.2 Hard recovery

113

(1)

4.3 Additional resources and information

114

(1)

5 Protecting and Recovering Exchange Data

115

(40)

5.1 Exchange backup/restore fundamentals

115

(8)

5.1.1 Exchange backup types

116

(1)

5.1.2 Normal (full) and copy backups

117

(1)

5.1.3 Incremental and differential backups

118

(2)

5.1.4 Individual item recovery

120

(1)

5.1.5 A word to the wise about off-line backup and restore

121

(2)

5.2 In depth: Exchange 2003 backup operation

123

(9)

5.2.1 Starting with the basics

123

(1)

5.2.2 Initializing the backup operation

124

(1)

5.2.3 Copying the databases

125

(1)

5.2.4 Backing up the transaction logs

125

(1)

5.2.5 Truncating the logs

126

(1)

5.2.6 Cleaning up

126

(1)

5.2.7 Implications for backup planning and procedures

126

(2)

5.2.8 The poor, misunderstood patch file

128

(2)

5.2.9 ESE's Page Zeroing feature

130

(2)

5.3 In depth: Exchange 2003 restore operation

132

(3)

5.3.1 Beginning the restore and copying the databases

132

(1)

5.3.2 Restore the log and patch files

133

(1)

5.3.3 The restore environment

134

(1)

5.3.4 Completing the restore and running hard recovery

134

(1)

5.4 Supercharged disaster recovery for Exchange Server 2003

135

(18)

5.4.1 Snap/clone technology overview

136

(2)

5.4.2 Building the foundation: Volume Shadow Copy Service

138

(3)

5.4.3 Exchange Server 2003 support for VSS

141

(5)

5.4.4 Exchange recovery servers

146

(4)

5.4.5 Leveraging Exchange Server 2003's Recovery Storage Group feature

150

(3)

5.5 Additional resources and information

153

(2)

6 Exchange Server Disaster-Recovery Best Practices

155

(32)

6.1 Best practice #1: Understand Exchange technology

155

(2)

6.2 Best practice #2: Plan and partition data

157

(2)

6.3 Best practice #3: Establish disaster-recovery service level agreements

159

(2)

6.4 Best practice #4: Select the right disaster-recovery technology

161

(6)

6.5 Best practice #5: Select the right backup and recovery strategy

167

(4)

6.6 Best practice #6: Look for ways to shrink disaster recovery windows

171

(3)

6.7 Best practice #7: Develop an Exchange disaster-recovery plan

174

(2)

6.8 Best practice #8: Train personnel and practice disaster-recovery

176

(1)

6.9 Best practice #9: Disaster-recovery management

177

(7)

6.10 Best practice #10: Plan for growth's impact on disaster-recovery

184

(3)

7 Mission-Critical Server and Storage Technologies

187

(54)

7.1 What's your Exchange server made of?

187

(3)

7.1.1 Choosing your hardware vendor

188

(2)

7.2 Key server technologies for Exchange Server 2003

190

(8)

7.2.1 How server architecture impacts abilities

190

(7)

7.2.2 Other server redundancy systems

197

(1)

7.3 Key storage technologies for Exchange Server 2003

198

(16)

7.3.1 Storage technology basics

199

(15)

7.4 Storage technologies overview

214

(27)

7.4.1 Small computer systems interface (SCSI)

214

(2)

7.4.2 Fibre Channel

216

(5)

7.4.3 Advanced storage functionality

221

(6)

7.4.4 Cloning and snapshot technology

227

(5)

7.4.5 Network-attached storage (NAS)

232

(3)

7.4.6 Storage designs for Exchange 2000/2003

235

(6)

8 Leveraging Exchange Clusters

241

(56)

8.1 High availability is a key concern

241

(2)

8.2 The problems clustering does and does not solve

243

(1)

8.3 Windows cluster technology fundamentals

244

(13)

8.3.1 Microsoft's three-pronged cluster "theology"

245

(2)

8.3.2 A closer look at Microsoft Cluster Server

247

(10)

8.4 A history lesson in Exchange Server clustering

257

(15)

8.4.1 What has changed in Exchange Server 2003 clustering?

263

(9)

8.5 Successfully deploying Exchange clusters

272

(25)

8.5.1 Decision points for Exchange clusters

273

(2)

8.5.2 Starting off right with storage design for Exchange clusters

275

(5)

8.5.3 Exchange cluster installation

280

(5)

8.5.4 Migrating or upgrading to Exchange 2003 clusters

285

(2)

8.5.5 Exchange cluster management best practices and lessons learned

287

(7)

8.5.6 Exchange cluster disaster recovery

294

(3)

9 Locking Down Mission-Critical Exchange Servers

297

(52)

9.1 Threat: Denial of service

298

(2)

9.2 Threat: Viruses and spam/UCE

300

(1)

9.3 Threat: Unauthorized access and information disclosure

301

(1)

9.4 Threat: Forgery, spoofing, and relay

302

(1)

9.5 Windows Server security features

303

(13)

9.5.1 Windows authentication and authorization

303

(8)

9.5.2 Windows services security

311

(5)

9.6 Locking down and securing your Exchange servers

316

(33)

9.6.1 General Exchange security considerations

316

(2)

9.6.2 Security enhancements in Exchange Server 2003

318

(3)

9.6.3 Leveraging policies for Exchange servers

321

(3)

9.6.4 IIS lockdown tool and Exchange

324

(1)

9.6.5 Exchange server network security

324

(9)

9.6.6 Tackling viruses

333

(6)

9.6.7 Tackling SPAM/UCE

339

(2)

9.6.8 User education the final key to antispam/antivirus protection

341

(2)

9.6.9 Message content security and authenticity

343

(4)

9.6.10 Putting security together

347

(2)

10 Proactive Management for Mission-Critical Exchange Servers

349

(36)

10.1 Proactive versus reactive management

350

(3)

10.2 Establishing service-level agreements

353

(9)

10.2.1 Step 1: Service-level agreement planning

357

(1)

10.2.2 Step 2: Service-level agreement development

358

(2)

10.2.3 Step 3: Service-level agreement deployment

360

(1)

10.2.4 Step 4: Service-level review and feedback

361

(1)

10.3 Performance management

362

(8)

10.3.1 Performance monitoring and data collection

362

(6)

10.3.2 Performance baseline definition

368

(1)

10.3.3 Performance detection, diagnosis, and correction

368

(2)

10.4 Configuration management

370

(3)

10.5 Fault management

373

(1)

10.6 Leveraging Microsoft Operations manager for Exchange server management

374

(3)

10.7 Putting it all together-mission-critical Exchange

377

(5)

10.7.1 Downtime

378

(1)

10.7.2 Understand the technology

378

(1)

10.7.3 Disaster-recovery technology and best practices

379

(1)

10.7.4 Clustering technology

379

(1)

10.7.5 Server and storage technologies

380

(1)

10.7.6 Security

381

(1)

10.7.7 Proactive management

381

(1)

10.8 Additional resources and information

382

(3)

A Supplemental Resources

385

(8)

A.1 Microsoft-provided information on Exchange Server

385

(3)

A.2 Supplemental Exchange security information

388

(3)

A.3 Exchange backup and restore API information

391

(2)

Index

393

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Mission-Critical Microsoft Exchange 2003 : Designing and Building Reliable Exchange Servers

Summary

Table of Contents

Supplemental Materials