Moving from Training to Performance

In this instantly accessible guide, 14 top performance advisers show trainers how to adopt a more proactive, goal-oriented approach to improving performance. Designed for both in-house trainers and outside consultants, Moving from Training to Performance explains how to tune in to an organization's goals, diagnose performance gaps, and formulate appropriate responses.

Preface

vii

Section One: Conceptual Framework

3

(36)

Chapter 1: A Focus on Performance: What Is It?

3

(10)

Dana Gaines Robinson

James C. Robinson

Chapter 2: The Three Levels of Alignment

13

(26)

Geary Rummler

Section Two: The Process Level of Alignment

39

(148)

Chapter 3: Partnership Phase: Forming Partnerships

39

(24)

Geoffrey Bellman

The Importance of Partnering at PNC Bank Case Study: PNC Bank

54

(9)

Robert Leininger

Chapter 4: Assessment Phase: Building Models and Defining Gaps

63

(32)

Paul Elliott

Performance Analysts at Steelcase Case Study: Steelcase, Inc.

78

(17)

Michael Wykes

Chapter 5: Implementation Phase: Performance Improvement Interventions

95

(52)

Harold Stolovitch

Erica Keeps

Implementing Performance Change Case Study: Johnson & Johnson

134

(13)

Gail Judge

Sean Stevens

Uneeda Brewer

Chapter 6: Measurement Phase: Evaluating Effectiveness of Performance Improvement Projects

147

(40)

Robert Brinkerhoff

Applying the Evaluation Process Case Study: Arthur Andersen

175

(12)

Constance Filling

Rose Setze

Section Three: The Organization Level of Alignment

187

(42)

Chapter 7: Organizing for a Performance Focus: A Large Department's Perspective

187

(16)

Robert Blalock

Chapter 8: Organizing for a Performance Focus: A Small Department's Perspective

203

(26)

Carman Nemecek

Section Four: The Performer Level of Alignment

229

(76)

Chapter 9: The Job of a Performance Consultant

229

(50)

Judith Robb

From Reengineering to Performance Consulting Case Study: Petro-Canada

256

(9)

Cam Graham

Performance Models--A Key to Performance Improvement Case Study: Prudential HealthCare

265

(14)

Kathleen O'Hara

Chapter 10: Skills and Work Environment Required for Performance Consultants

279

(26)

Thomas LaBonte

Section Five: Putting It All Together

305

(22)

Chapter 11: Making the Transition to a Focus on Performance

305

(14)

Jim Fuller

Chapter 12: A Look into the Future

319

(8)

Dana Gaines Robinson

James C. Robinson

Glossary of Terms

327

(4)

Resources

331

(8)

The Editors

339

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Moving from Training to Performance

Summary

Table of Contents

Supplemental Materials

FREE SHIPPING

Rent More, Save More! Use code: BBRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

Moving from Training to Performance

Summary

Table of Contents

Supplemental Materials

Digital License