The New American Workplace

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Acknowledgments
The Challenge	p. 1
Introduction	p. 3
Why Change? The Breakdown of Mass Production	p. 14
The Alternatives	p. 27
Alternative Models of Production	p. 29
A Comparison of the Models	p. 43
Alternative Strategies in the United States	p. 55
The Extent of the Change: Evidence from Surveys, 1982-93	p. 57
Experiments with Workplace Innovation: Evidence from Case Studies, 1970-92	p. 69
Organizational Change in Services	p. 98
The Solutions	p. 121
American Models of High Performance	p. 123
Obstacles to Change	p. 146
Policies to Promote High-Performance Systems	p. 161
Appendix A. Incidence of Organizational Change among U.S. Firms: Evidence from Surveys	p. 171
Appendix B. Summary of Case Studies, 1970-92	p. 191
Notes	p. 249
Glossary	p. 257
References	p. 261
Index	p. 279
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