Reassuring advice & real-world skills for everyone faced with the challenge of becoming a supervisor.
WILLIAM A. SALMON (Woodbury, CT) is a management consultant and writer. Formerly an executive at Girard Bank (Mellon Bank East) and W. K. Gray & Associates, he is the author of several books, audio and video programs, and articles on management and training.
Introduction: The Role of a Supervisor
1
(8)
1 The Challenge of Being a Supervisor
9
(13)
2 Understanding What's Expected of You
22
(17)
3 Learning Written and Unwritten Rules
39
(18)
4 Motivation: Getting Commitment From Others
57
(17)
5 Setting Goals and Priorities
74
(19)
6 Communication
93
(16)
7 Delegation
109
(18)
8 Decision Making
127
(18)
9 Problem Solving
145
(21)
10 Coaching and Feedback
166
(23)
11 Performance Appraisal and Development
189
(25)
12 Conducting Effective Meetings
214
(18)
13 Evaluating and Managing Your Own Performance
232
(11)
Index
243
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