The NHS Experience: The 'Snakes and Ladders' Guide for Patients and Professionals

At once a novel and a guidebook, this unique book takes the reader on a fictional journey through the life of Daniel, a child with cystic fibrosis. Based on the successfulSnakes and Laddersdrama programme developed at Great Ormond Street Hospital, The NHS Experience uses the story of Daniel and his family to provide insight into the challenges faced by those involved with the NHS, in whatever capacity. Illustrating issues central to improving patient care, Daniel's story initiates discussions on topics such as: o The practical, ethical, resource and financial dilemmas integral to the NHS. o The need for trust between individuals, professionals and organizations connected to the NHS. o Communication, management of clinical errors, the ethics of consent and bereavement care. o Fragmented care, bed shortages, drug errors, complex and difficult treatment choices. This useful manual contains good practice guidance, illustrative quotes and pointers to further information. Itis an accessible and engaging guide for all those journeying through the NHS, whether as patients, carers or professionals.