One Size Fits One : Building Relationships One Customer and One Employee at a Time

"If you are in the service business you have to read this book! Gary is one of the few people in this field who truly understands that the environment you create for your employees largely dictates the quality of service your customers will receive."-Kim Jeffery, President and CEO, Perrier Group of America Inc.

GARY HEIL is an educator, business consultant, and expert on leadership, service quality, and change management. Founder of The Center for Innovative Leadership, Heil is a highly regarded speaker and frequent commentator on radio and television and has served on the Board of Examiners for the Malcolm Baldrige Quality Award. He is also the coauthor of Maslow on Management and Leadership and the Customer Revolution.<br> <br> TOM PARKER is an organizational consultant, educator, and author. Parker has taught at Stanford and the University of California. In addition to developing communication tools and strategies for corporations, he was nominated for the National Book Award and the Pulitzer Prize. Parker is the coauthor of many books, including the bestselling Leadership and the Customer Revolution with Gary Heil.<br> <br> H COLLINS STEPHENS is cofounder of The Center for Innovative Leadership and a management consultant in the areas of customer service, leadership, and organizational development. She is coauthor of Maslow on Management and cofounder of "Leadership Lessons from a Fast Lane," a monthly Internet broadcast which highlights leaders from organizations and institutions worldwide.