On-Scene Guide for Crisis Negotiators

, by Frederick J. Lanceley; William R. Crandall

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ISBN: 9781420040135 | 1420040138
Cover: Nonspecific Binding
Copyright: 7/27/2017

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Because of his insights and innovative instructional methods, Fred Lanceley has been described as the most knowledgeable individual in the world in the field of crisis negotiations. A bestseller in its first edition, On-Scene Guide for Crisis Negotiators, Second Edition offers practical advice regarding the theory, procedures, and techniques of crisis and suicide intervention and hostage negotiation. The book includes a suicide intervention flow chart and a checklist for investigators assisting negotiators. Two new chapters cover how to negotiate with people under the influence of drugs and/or alcohol and how to contain the situation until a negotiator can arrive.

The Problem in Perspective
Crisis Negotiators Now Respond to a Variety of Situations
Kidnapping
Definitions
Kidnapping - Unknown Location
Kidnapping - Known Location
Summary
Profiling Sieges
Details on Siege Types and Characteristics
Crisis Intervention
Crisis
The Crisis State
Crisis Characteristics
Crisis Intervention
The Purposes of Crisis Intervention
Active Listening
Active Listening Assumptions
Active Listening Concepts
Active Listening Skills
Suicide Intervention
Hostage Negotiators and Suicide Intervention
Fluctuation in Suicide Rate
Means of Suicide
Suicide Clues
Determining Suicidal Intent
Potential High Risk Indicators
Strange Stories and the Role of Fate
Suicide as a Problem-Solving Option
Taking Others "With" Them
Communicating Suicidal Intent
Basic Concepts for Crisis Negotiators
The Elderly and Suicide
Determine Motivation
Ambivalence
Anger
Vindictive Good-Byes
Self-Loathing and Painful Deaths
Suicide-by-Cop
Action Criteria
Barricades
Possible Barricade Outcomes if a Tactical Entry is Made
Why Tactical Action is Taken
Other Reasons Tactical Action is Taken
Indicators of Progress in Suicide Situations
When to Call a "Time Out" in Suicide Situations
Exposed Face-to-Face in Suicide Situations
Crisis Intervention Techniques
Negotiator Qualities
Hostage Negotiation
Priorities
Courses of Action
Containment
Perimeters
What is Negotiable and What is Not?
Suggested Negotiator Introduction
Common Means of Communication
The Role of Time
How to Stall for Time
Concerns that Arise with the Passage of Time
Deadlines
Demands
Subject's Needs
Communication Recommendations
Double-check all Intelligence
Non-Response Situations
Hostage Injuries
The Stockholm Syndrome
Negotiator's Relationship to the Hostages and Victims
Medical Problems in High Stress Situations
Common Subject Weaknesses
Telephone Negotiation Techniques
Tape Recording the Negotiation
Exposed Face-to-Face Considerations
Manipulation of Anxiety
Potential Problem Words and Phrases
Indicators of Negotiator Progress
Potential Problem Areas with the Media
Use of Third Party Intermediaries
The "Boss" as Negotiator
Crisis Negotiation Team
Supplies/Equipment for Ready Kit
The Tactical Role of the Negotiator
Situation Boards
Negotiating the Non-Negotiable Situation
The Surrender
Before Deviating from Guidelines
The Effects of Negotiating on Negotiators
Abnormal Psychology for Crisis Negotiators
Introduction
Antisocial Personality Disorder
Borderline Personality Disorder
Schizophrenia
Major Depressive Episode
First Responder Dialogue and Actions
Rationale behind First Responder Dialogue and Actions
First and Foremost
First Actions
Witnesses and Other Innocent Persons
Initial Contact With the Subject
The Officer's First Few Statements
During the Initial Contact
Listening
Continually Reassure Him
Issues to Avoid
Trust
Logs
Dealing With Demands
Dealing With Deadlines
Minimizing the Damage
Discussing Issues
If there are Victims or Hostages
It Looks Like a Suicide
Finally
Drugs, Alcohol and the Negotiation Process
Purpose or Reason for Taking Drugs
The Pattern of Drug Abuse
Common Drug Abuse Patterns
The Pattern of Use Includes
The Classification of Drugs
The Criteria for Drug Groups
Drug Groups
Drug Schedules
Sources of Information Regarding a Subject's Drug/Alcohol Use
Information of Importance to the Negotiator
The Negotiator Should Also Determine
General Negotiation Guidelines
Usage Categories
Narcotics
Depressants
Hallucinogens
Cannabis
Alcohol
Glossary
Appendices
Suicide Intervention Flow Chart
Interview Guide for Investigators
Overview Active Listening Techniques
The Continuing Need for Training
The Dangers of Manipulating Anxiety Levels
The Negotiation Effort
The Troubled State of Crisis Management
A Negotiator's View of the Incident at Ruby Ridge
Table of Contents provided by Publisher. All Rights Reserved.

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On-Scene Guide for Crisis Negotiators

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Table of Contents

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On-Scene Guide for Crisis Negotiators

Summary

Table of Contents

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