Ch. 1 Introduction to Operations Management Ch. 2 Competitiveness, Strategy, and Productivity Ch. 3 Forecasting Ch. 4 Product and Service Design SUPPLEMENT TO CHAPTER 4: Reliability Ch. 5 Strategic Capacity Planning for Products and Services SUPPLEMENT TO CHAPTER 5: Decision Theory Ch. 6 Process Selection and Facility Layout Ch. 7 Work Design and Measurement SUPPLEMENT TO CHAPTER 7: Learning Curves Ch. 8 Location Planning and Analysis Ch. 9 Management of Quality Ch. 10 Quality Control Ch. 11 Aggregate Planning and Master Scheduling Ch. 12 Inventory Management Ch. 13 MRP and ERP Ch. 14 JIT and Lean Operations SUPPLEMENT TO CHAPTER 14: Maintenance Ch. 15 Supply Chain Management Ch. 16 Scheduling Ch. 17 Project Management Ch. 18 Management of Waiting Lines Ch. 19 Linear Programming Appendix A: Answers to Selected Problems Appendix B: Tables Appendix C: Working with the Normal Distribution Appendix D: Ten Things to Remember Beyond the Final Exam
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