Operations Management An Active Learning Approach

, by Bicheno, John; Elliott, Bryan B. R.

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ISBN: 9780631201809 | 0631201807
Cover: Paperback
Copyright: 12/8/1997

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Summary

Author Biography

Supplemental Materials

Operations Management is concerned with the management of people and the customer processes and involves the study of the design, planning and control of these processes.

Guide for Students

xvii

Introduction to the Module

(6)

Unit 1 Introduction to Operations Management

(42)

Introduction

(1)

Objectives

(1)

Section 1: What is Operations Management?

(8)

Introduction

(1)

1.1 Definitions of operations management

(1)

1.2 Origins of modern operations management

(5)

1.3 Continuing challenges for operations managers

(2)

Summary

(1)

Section 2: Frameworks for Operations Management

(24)

Introduction

(1)

2.1 Porter's value chain

(1)

2.2 Operations as systems

(7)

2.3 Operations mix: the six Ps of operations

(3)

2.4 Dimensions of competitiveness

(2)

2.5 Order winners, order qualifiers and the Kano model

(1)

2.6 Product life cycle

(1)

2.7 Volume variety matrix and product process matrix

(4)

2.8 Quality and productivity

(3)

2.9 Universal principles

(2)

Summary

(1)

Section 3: Operations Management in Manufacturing and Service Industries

(8)

Introduction

(3)

Summary

(1)

Unit Review Activity

(1)

Unit Summary

(1)

References

(2)

Recommended Reading

(2)

Unit 2 Product Planning and Positioning

(48)

Introduction

(1)

Objectives

(1)

Section 1: Product Strategies

(6)

Introduction

(2)

1.1 Making decisions about the product and the market

(3)

Summary

(1)

Section 2: Product Planning Concept

(7)

Introduction

(1)

2.1 Initial screening

(3)

2.2 Production and engineering factors

(2)

2.3 Research and Development (R&D) factors

(1)

2.4 Marketing factors

(1)

2.5 Financial factors

(1)

Summary

(1)

Section 3: Product Life Cycle

(34)

Introduction

(1)

3.1 Stages of an R&D programme

(5)

3.2 Product life cycle in greater detail

(4)

3.3 Value analysis

(5)

3.4 Methodology of value analysis: the six phase approach

(8)

3.5 Phases 5 and 6: product launch and growth

(5)

3.6 Saturation, decline and termination

(2)

Summary

(1)

Unit Review Activity

(1)

Unit Summary

(1)

References

(1)

Recommended Reading

(1)

Answers to Unit Review Activity

(3)

Unit 3 Process Design

(42)

Introduction

(1)

Objectives

(1)

Section 1: Operations and Facilities Strategies

(8)

Introduction

(1)

1.1 Linking design to facilities provisioning

(2)

1.2 Types of focus of facilities

101

(2)

1.3 International operations strategy

103

(2)

1.4 Facilities strategy

105

(1)

Section 2: Capacity Management Strategy

106

(7)

Introduction

106

(1)

2.1 Definitions

106

(1)

2.2 Strategies

107

(2)

2.3 Capacity and its features

109

(3)

2.4 Capacity planning

112

(1)

Summary

112

(1)

Section 3: Facilities

113

(8)

Introduction

113

(1)

3.1 Size of facilities

113

(2)

3.2 Location of facilities

115

(3)

3.3 Multiple factories, depots and warehouses

118

(1)

3.4 Competitive retailing facilities

119

(1)

3.5 Emergency services facilities

120

(1)

3.6 General service facilities

120

(1)

Summary

120

(1)

Section 4: Layout Principles within a Facility

121

(18)

Introduction

121

(1)

4.1 Layout of facilities

121

(2)

4.2 Types of layout

123

(6)

4.3 Special applications

129

(3)

4.4 Systematic layout planning

132

(1)

4.5 Business Process Reengineering (BPR)

133

(1)

Summary

134

(1)

Unit Review Activity

135

(1)

Unit Summary

135

(1)

References

136

(1)

Recommended Reading

136

(1)

Answers to Unit Review Activity

136

(3)

Unit 4 Managing Demand and Supply of Materials

139

(60)

Introduction

140

(1)

Objectives

140

(1)

Section 1: Demand Management

141

(16)

Introduction

141

(1)

1.1 Order management

141

(4)

1.2 Order service

145

(1)

1.3 Forecasting

146

(11)

Summary

157

(1)

Section 2: Material Requirements Planning (MRP)

157

(16)

Introduction

157

(1)

2.1 Background and need for MRP

157

(2)

2.2 MRP and bill of materials

159

(2)

2.3 MRP calculations

161

(6)

2.4 Requirements for successful MRP

167

(2)

2.5 Features of MRP systems

169

(1)

2.6 MRP in practice

170

(3)

Summary

173

(1)

Section 3: Independent Demand Inventory Control

173

(26)

Introduction

173

(1)

3.1 Types of inventory

173

(1)

3.2 Inventory decisions

174

(4)

3.3 How much to order: Economic order quantity

178

(3)

3.4 Limitations of the EOQ

181

(5)

3.5 Safety stock

186

(2)

3.6 Time phased order point

188

(5)

3.7 Inventory control

193

(1)

3.8 Measuring inventory performance

194

(1)

Summary

195

(1)

Unit Review Activity

196

(1)

Unit Summary

196

(1)

References

197

(1)

Recommended Reading

197

(1)

Answer to Unit Review Activity

197

(2)

Unit 5 Project Management

199

(62)

Introduction

200

(1)

Objectives

200

(1)

Section 1: Project Management

201

(12)

Introduction

201

(1)

1.1 Growth of project management

201

(4)

1.2 Major participants in project management

205

(2)

1.3 Project life cycles

207

(1)

1.4 Project documentation

208

(1)

1.5 Network planning techniques

209

(1)

1.6 Determining project activities

210

(2)

1.7 Logic principles

212

(1)

Summary

212

(1)

Section 2: Critical Path Method

213

(17)

Introduction

213

(1)

2.1 Symbols used in network planning

213

(1)

2.2 Logic conventions used in constructing the network

214

(1)

2.3 Subdivision of event symbols

215

(1)

2.4 Numbering the network

216

(3)

2.5 Determining activity times

219

(3)

2.6 Constructing the network

222

(1)

2.7 Entering activity times

223

(1)

2.8 Calculating the overall project duration

224

(1)

2.9 Float

224

(5)

2.10 Using computer packages in network planning

229

(1)

2.11 Potential problems of computer applications

229

(1)

Summary

229

(1)

Section 3: PERT

230

(2)

Introduction

230

(1)

3.1 Time estimates on networks

230

(1)

3.2 Probability of duration

230

(2)

Summary

232

(1)

Section 4: Project Resources

232

(13)

Introduction

232

(1)

4.1 Calculation of load

233

(1)

4.2 Histograms and Gantt charts

233

(2)

4.3 Project control

235

(1)

4.4 Project status reports

236

(2)

4.5 Milestones

238

(1)

4.6 Project cost scheduling

238

(2)

4.7 Crashing activities

240

(1)

4.8 Cost/time curve

241

(1)

4.9 Controlling variances

242

(1)

4.10 Project success

243

(1)

4.11 Project failure

244

(1)

Summary

244

(1)

Section 5: Activity-On-Node Technique (AON)

245

(7)

Introduction

245

(1)

5.1 Precedence diagrams

245

(2)

5.2 Networks using AON

247

(4)

Summary

251

(1)

Section 6: Line of Balance Technique

252

(9)

Introduction

252

(1)

6.1 Deriving the line of balance

252

(5)

Summary

257

(1)

Unit Review Activity

257

(1)

Unit Summary

258

(1)

References

258

(1)

Recommended Reading

258

(1)

Answers to Unit Review Activity

259

(2)

Unit 6 Quality Management

261

(78)

Introduction

262

(1)

Objectives

262

(1)

Section 1: What is Quality?

262

(10)

Introduction

262

(2)

1.1 Two views of quality

264

(3)

1.2 Customer expectations: moments of truth

267

(2)

1.3 Customer expectations: gap analysis

269

(2)

Summary

271

(1)

Section 2: Some Quality `Gurus'

272

(9)

Introduction

272

(1)

2.1 Deming

272

(4)

2.2 Juran

276

(2)

2.3 Crosby

278

(2)

2.4 Other quality gurus

280

(1)

Summary

280

(1)

Section 3: Total Quality Management

281

(10)

Introduction

281

(1)

3.1 Overview of TQM

281

(2)

3.2 The ISO 9000 system

283

(4)

3.3 The Baldridge and European Quality Awards

287

(3)

Summary

290

(1)

Section 4 Seven Tools of Quality

291

(11)

Introduction

291

(1)

4.1 The process chart

291

(1)

4.2 Pareto analysis

292

(2)

4.3 The Ishikawa diagram

294

(1)

4.4 The histogram and measles chart

295

(2)

4.5 Run diagrams

297

(2)

4.6 Correlation diagrams and stratification

299

(1)

4.7 Check sheets

300

(1)

Summary

301

(1)

Section 5: Statistical Process Control (SPC)

302

(13)

Introduction

302

(1)

5.1 Variables charts

302

(4)

5.2 Attribute charts

306

(2)

5.3 Process capability

308

(2)

5.4 Six Sigma

310

(1)

5.5 Alternatives to SPC

311

(3)

Summary

314

(1)

Section 6: Some Improvement Techniques

315

(15)

Introduction

315

(1)

6.1 Cost of quality

315

(2)

6.2 Benchmarking

317

(3)

6.3 Design of experiments

320

(2)

6.4 Quality Function Deployment

322

(6)

6.5 Kaizen

328

(1)

Summary

329

(1)

Section 7: Reliability and Maintenance

330

(9)

Introduction

330

(1)

7.1 Reliability

330

(3)

7.2 Maintenance

333

(2)

Summary

335

(1)

Unit review activity

335

(1)

Unit Summary

335

(1)

References

336

(2)

Recommended Reading

338

(1)

Unit 7 Productivity, methods and measurements

339

(66)

Introduction

340

(1)

Objectives

340

(1)

Section 1: Workforce Management Perspectives

341

(2)

Introduction

341

(1)

1.1 European perspectives

341

(1)

1.2 Japanese perspectives

342

(1)

Summary

343

(1)

Section 2: Productivity

343

(5)

Introduction

343

(1)

2.1 Definitions

344

(2)

2.2 Resources

346

(1)

2.3 Productivity-raising techniques

347

(1)

Summary

348

(1)

Section 3: Job Design

348

(4)

Introduction

348

(1)

3.1 Nature of job design

349

(1)

3.2 Problems

349

(1)

3.3 Strategies

350

(2)

Summary

352

(1)

Section 4: Problem Solving Using the Method Study Approach

352

(31)

Introduction

352

(1)

4.1 Objectives of method study

353

(1)

4.2 Methodology

353

(1)

4.3 The basic procedure

354

(2)

4.4 Step 1: Selecting the work to be studied

356

(1)

4.5 Step 2: Recording the facts

357

(13)

4.6 Step 3: Critical examination

370

(5)

4.7 Step 4: Developing the new method

375

(3)

4.8 Step 5: Installing the new method

378

(2)

4.9 Step 6: Maintaining the new method

380

(2)

4.10 Failure of projects

382

(1)

Summary

382

(1)

Section 5: Work Measurement

383

(22)

Introduction

383

(1)

5.1 Methodology

383

(2)

5.2 Time study

385

(11)

5.3 Activity sampling

396

(2)

5.4 Predetermined Motion Time Standards (PMTS)

398

(1)

5.5 Estimating systems

399

(1)

5.6 Financial incentive schemes

399

(2)

Summary

401

(1)

Unit Review Activity

401

(1)

Unit Summary

402

(1)

References

402

(1)

Recommended Reading

403

(1)

Answers to Unit Review Activity

403

(2)

Unit 8 Scheduling and Capacity

405

(54)

Introduction

406

(1)

Objectives

406

(1)

Section 1: Definitions and Concepts

406

(10)

Introduction

406

(1)

1.1 Scheduling in service industries

407

(1)

1.2 Scheduling in manufacturing industries

407

(1)

1.3 Capacity

408

(1)

1.4 Load

408

(1)

1.5 Scheduling and capacity: push and pull scheduling

409

(1)

1.6 Scheduling and capacity: finite and infinite scheduling

410

(1)

1.7 Scheduling and capacity: backward and forward scheduling

411

(1)

1.8 Capacity bottlenecks and OPT principles

412

(3)

Summary

415

(1)

Section 2: Scheduling Systems

416

(43)

Introduction

416

(1)

2.1 Evolution of manufacturing systems: an overview

416

(5)

2.2 Closed loop concept as a framework for scheduling and capacity in services and manufacturing

421

(3)

2.3 Aggregate plans in services and manufacturing

424

(7)

2.4 Master schedule in services and manufacturing

431

(5)

2.5 Rough Cut Capacity Planning in services and manufacturing

436

(3)

2.6 Material Requirements Planning in services and manufacturing

439

(1)

2.7 Capacity Requirements Planning and line balancing

439

(1)

2.8 Sequencing in services and manufacturing

440

(7)

2.9 Line balancing

447

(1)

2.10 Finite scheduling

448

(3)

2.11 Manufacturing scheduling in a repetitive environment

451

(1)

2.12 Queuing

452

(2)

Summary

454

(1)

Unit Review Activity

455

(1)

Unit Summary

455

(1)

References

456

(1)

Recommended Reading

457

(1)

Answer to Unit Review Activity

457

(2)

Unit 9 Time Based Operations

459

(72)

Introduction

460

(1)

Objectives

460

(1)

Section 1: History of Time

460

(6)

Introduction

460

(2)

1.1 Conceptual frameworks for time based operations

462

(3)

Summary

465

(1)

Section 2: Just-in-Time Operations

466

(13)

Introduction

466

(1)

2.1 JIT Scheduling

466

(2)

2.2 Pull, synchronisation and kanban

468

(6)

2.3 Final assembly scheduling under JIT

474

(4)

Summary

478

(1)

Section 3: Lean Operations

479

(18)

Introduction

479

(1)

3.1 Lean operations and waste elimination

479

(3)

3.2 Lean operations supporting techniques

482

(1)

3.3 Lean operations -- Stage 1

483

(7)

3.4 Lean operations -- Stage 2

490

(5)

3.5 Lean operations in service industry

495

(1)

Summary

496

(1)

Section 4: Time-Based Competitiveness

497

(22)

Introduction

497

(1)

4.1 Development of time-based competitiveness

497

(2)

4.2 Design for manufacture and simultaneous engineering

499

(1)

4.3 Time charting and analysis

500

(3)

4.4 Business process reengineering

503

(5)

4.5 Mass customisation

508

(1)

4.6 Agile manufacturing and agile enterprise

509

(1)

4.7 EDI, EPOS and bar coding

510

(1)

4.8 Supply chain management and quick response

511

(6)

Summary

517

(2)

Section 5: Suppliers and Purchasing

519

(12)

Introduction

519

(1)

5.1 The background

519

(1)

5.2 Supplier partnership

520

(2)

5.3 Network sourcing

522

(4)

Summary

526

(1)

Unit Review Activity

526

(1)

Unit Summary

527

(1)

References

527

(2)

Recommended Reading

529

(1)

Answer to Unit Review Activity

529

(2)

Resources section

531

(76)

1.1 Roots: the early pioneers

532

(8)

2.1 Strategic innovation

540

(5)

2.2 Life cycle engineering

545

(5)

2.3 Delphi technique

550

(1)

2.4 Hazard and operability study

551

(1)

2.5 Morphological analysis

552

(1)

3.1 Developing and introducing new consumer products

552

(10)

3.2 Travel charting and frequency travel charts

562

(1)

3.3 Ergonomics of layout planning

563

(1)

4.1 Inventory -- asset or liability?

564

(8)

5.1 What to look for when purchasing a network planning package

572

(1)

6.1 The straining of quality

572

(3)

6.2 Getting the numbers right

575

(5)

7.1 Critical examination guide sheet

580

(1)

7.2 Completed critical examination guide sheet

581

(1)

7.3 Critical examination sheet (completed for a specific activity)

582

(1)

7.4 Development stage sheet

583

(1)

7.5 Work specification sheet

584

(2)

7.6 Method change form

586

(1)

8.1 JIT and MRP II could make beautiful music together

586

(7)

9.1 Manufacturing technology survey

593

(3)

9.2 The supply chain revolution

596

(7)

9.3 The kindergarten that will change the world

603

(4)

Glossary

607

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Operations Management An Active Learning Approach

Summary

Author Biography

Table of Contents

Supplemental Materials

FREE SHIPPING

Rent More, Save More! Use code: BBRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

Operations Management An Active Learning Approach

Summary

Author Biography

Table of Contents

Supplemental Materials

Digital License