Operations Management

This highly respected book presents strategic and managerial issues in order to emphasize that the decisions made by operations managers should be consistent with a corporate strategy shared by managers in all functional areas. It presents the operations tools and techniques for solving problems in the context of achieving a firm's overall goals and strategies, and provides a balanced treatment of manufacturing and services throughout. The book blends the latest in strategic issues with proven analytic techniques, and offers a wealth of interesting examples to engage readers and bring Operations Management to life. This sixth addition adds an increased emphasis on processes, to provide linkage between operational issues, as well as new problem-solving software and a website with innovative Internet resources. Other coverage includes operations as a competitive weapon, operations strategy, managing technology, total quality management, statistical process control, capacity, location, layout, supply-chain management, forecasting, inventory management, aggregate planning, resource planning, lean systems, and scheduling. For operations managers in a variety of fields.

1. Operations as a Competitive Weapon.

I. STRATEGIC CHOICES.

2. Operations Strategy.
Supplement A: Decision Making.

II. PROCESS.

3. Process Management.
4. Managing Project Processes.
5. Managing Technology.
Supplement B: Computer-Integrated Manufacturing.

III. QUALITY.

6. Total Quality Management.
7. Statistical Process Control.

IV. CAPACITY, LOCATION, AND LAYOUT.

8. Capacity.
Supplement C: Waiting Lines.
Supplement D: Simulation.
9. Location.
10. Layout.

V. OPERATIONS DECISIONS.

11. Supply-Chain Management.
12. Forecasting.
13. Inventory Management.
Supplement E: Special Inventory Models.
14. Aggregate Planning.
Supplement F: Linear Programming
15. Resource Planning.
Supplement G: Master Production Scheduling.
16. Lean Systems.
17. Scheduling.
Appendix 1: Normal Distribution.
Appendix 2: Table of Random Numbers.

CD-ROM Modules.

H: Learning Curve Analysis.
I: Measuring Output Rates.
J: Acceptance Sampling Plans.
K: Financial Analysis.

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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Operations Management

Summary

Table of Contents

Supplemental Materials