Operations Management: A Modern Approach

Business operations are those ongoing and recurring activities involved in the running of a business that deal with the production of goods and services. It involves the responsibility of ensuring efficient and effective methods and processes. This book looks at a selection of important business management techniques from a variety of countries and types of businesses. It discusses interorganizational information systems development, organizational performance management, activity-based cost systems, financial decision-making processes, teleworking (or telecommuting), customer-focused process improvement, the communicative nature of innovation processes and the impact of this on innovation management, a model of ebusiness systems that allows for emergent factors, and much more.