Organization Development and Change

This comprehensive and authoritative market leader blends theory, concepts, and application. Behavioral science knowledge is applied to the development of organizational strategies, structures, and processes. New and expanded material on downsizing, re-engineering, and organizational learning has also been added.

Preface

xvii

CHAPTER 1 General Introduction to Organizational Development

1

(24)

PART I THE PROCESS OF ORGANIZATION DEVELOPMENT

25

(46)

CHAPTER 2 The Nature of Planned Change

26

(20)

CHAPTER 3 The Organization Development Practitioner

46

(25)

PART II THE PROCESS OF ORGANIZATION DEVELOPMENT

71

(140)

CHAPTER 4 Entering and Contracting

72

(10)

CHAPTER 5 Diagnosing Organizations

82

(16)

CHAPTER 6 Diagnosing Groups and Jobs

98

(14)

CHAPTER 7 Collecting and Analyzing Diagnostic Information

112

(18)

CHAPTER 8 Feeding Back Diagnostic Information

130

(11)

CHAPTER 9 Designing Interventions

141

(12)

CHAPTER 10 Managing Change

153

(18)

CHAPTER 11 Evaluating and Institutionalizing Interventions

171

(40)

PART III HUMAN PROCESS INTERVENTIONS

211

(58)

CHAPTER 12 Interpersonal and Group Process Approaches

212

(27)

CHAPTER 13 Organization Process Approaches

239

(30)

PART IV TECHNOSTRUCTURAL INTERVENTIONS

269

(100)

CHAPTER 14 Restructuring Organizations

270

(30)

CHAPTER 15 Employee Involvement

300

(34)

CHAPTER 16 Work Design

334

(35)

PART V HUMAN RESOURCE MANAGEMENT INTERVENTIONS

369

(82)

CHAPTER 17 Performance Management

370

(30)

CHAPTER 18 Developing and Assisting Members

400

(51)

PART VI STRATEGIC INTERVENTIONS

451

(70)

CHAPTER 19 Organization and Environment Relationships

452

(23)

CHAPTER 20 Organization Transformation

475

(46)

PART VII SPECIAL APPLICATIONS OF ORGANIZATION DEVELOPMENT

521

CHAPTER 21 Organization Development in Global Settings

522

(33)

CHAPTER 22 Organization Development in Health Care, School Systems, and the Public Sector

555

GLOSSARY

G-1

NAME INDEX

I-1

SUBJECT INDEX

I-11

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Organization Development and Change

Summary

Table of Contents

Supplemental Materials