Organization Theory and Design

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ISBN: 9780324021004 | 0324021003
Cover: Hardcover
Copyright: 7/7/2000

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In the Seventh Edition, Richard Daft continues the approach that has made Organization Theory and Design the best-selling text in the field. Throughout the text, concepts and models from organization theory are combined with changing events in the real world to create reading that is enjoyable and up-to-date.Organization Theory and Design includes case examples, recent research, and reviews of current books, creating a complete and up-to-date presentation of organization design today.

Preface

PART 1 INTRODUCTION TO ORGANIZATIONS

(46)

Organizations and Organization Theory

(45)

A Look Inside International Business Machines Corporation

(3)

Organization Theory in Action

(2)

Topics

(1)

Current Challenges

(1)

New Rules for the New Economy: 10 Radical Strategies for a Connected World

(4)

Purpose of This Chapter

(1)

What Is an Organization

(2)

Definition

(1)

Importance of Organization

(2)

Organizations as Systems

(2)

Open Systems

(1)

Organizational Configuration

(1)

Dimensions of Organization Design

(4)

Structural Dimensions

(1)

Contextual Dimensions

(2)

W. L. Gore & Associates

(1)

The Evolution of Organization Theory and Design

(8)

History

(3)

The Changing Paradigm of Organization Design

(1)

Efficient Performance Versus the Learning Organization

(4)

Taking the Lead Cisco Systems: Writing the Rules for the New World of Business

(1)

The Role of Organization Theory and Design

(1)

Cementos Mexicanos

(1)

Framework for the Book

(4)

Levels of Analysis

(2)

Plan of the Book

(1)

Plan of Each Chapter

(2)

Summary and Interpretation

(12)

Workbook Measuring Dimensions of Organizations

(1)

Case for Analysis SS Technologies Inc. (A)---Introduction

(2)

Case for Analysis SS Technologies Inc. (D)---Organizational Design

(7)

PART 2 ORGANIZATIONAL PURPOSE AND STRUCTURAL DESIGN

(80)

Strategy, Organization Design, and Effectiveness

(36)

A Look Inside Danone Group

(1)

Top Management Strategic Direction

(2)

Competing on the Edge: Strategy as Structured Chaos

(1)

Organizational Purpose

(5)

Mission

(1)

Operative Goals

(2)

Importance of Goals

(2)

Summary

(1)

Taking the Lead Shooting for the Stars

(1)

Organizational Strategies and Design

(1)

Porter's Competitive Strategies

(1)

Starbuck Coffee Co.

(6)

Miles and Snow's Strategy Typology

(1)

How Strategies Affect Organization Design

(2)

Other Factors Affecting Organization Design

(1)

Organizational Effectiveness

(1)

Contingency Effectiveness Approaches

(3)

Goal Approach

(2)

White House Office of National Drug Control Policy

(2)

Resource-Based Approach

(1)

Internal Process Approach

(1)

Balanced Effectiveness Approaches

(1)

Stakeholder Approach

(1)

Delta Air Lines

(3)

Competing Values Approach

(2)

Summary and Interpretation

(11)

Workbook Identifying Company Goals and Strategies

(1)

Case for Analysis The University Art Museum

(3)

Case for Analysis Airstar, Inc.

(1)

Workshop Competing Values and Organizational Effectiveness

(4)

Fundamentals of Organization Structure

(43)

A Look Inside NeoData

(1)

Organization Structure

(1)

Information-Processing Perspective on Structure

(5)

Vertical Information Linkages

(1)

Horizontal Information Linkages

(3)

American Standard Companies

(2)

Organization Design Alternatives

(2)

Defined Work Activities

(1)

Reporting Relationships

(1)

Departmental Grouping Options

(1)

Functional, Divisional, and Geographical Designs

(1)

Functional Structure

(1)

Blue Bell Creameries, Inc.

(3)

Functional Structure with Horizontal Linkages

(1)

Divisional Structure

(1)

Microsoft Corp

100

(2)

Geographical Structure

101

(1)

Matrix Structure

102

(3)

Conditions for the Matrix

103

(1)

Strengths and Weaknesses

104

(1)

Worldwide Steel

105

(1)

Horizontal Structure

106

(2)

The Boundaryless Organization: Breaking the Chains of Organizational Structure

108

(2)

Characteristics

108

(2)

Xerox

110

(2)

Strengths and Weaknesses

110

(2)

Hybrid Structure

112

(2)

Applications of Structural Design

114

(2)

Structural Contingencies

114

(1)

Structural Alignment

115

(1)

Symptoms of Structural Deficiency

115

(1)

Summary and Interpretation

116

(11)

Workbook You and Organization Structure

119

(1)

Case for Analysis C & C Grocery Stores, Inc.

119

(3)

Case for Analysis Aquarius Advertising Agency

122

(5)

PART 3 OPEN SYSTEM DESIGN ELEMENTS

127

(149)

The External Environment

128

(36)

A Look Inside Barnes & Noble

129

(1)

The Environmental Domain

130

(5)

Task Environment

131

(1)

General Environment

132

(1)

International Context

133

(2)

Wal-Mart

135

(1)

Environmental Uncertainty

136

(3)

Simple-Complex Dimension

136

(1)

Stable-Unstable Dimension

137

(1)

Framework

137

(2)

Adapting to Environmental Uncertainty

139

(1)

Positions and Departments

139

(1)

Buffering and Boundary Spanning

139

(1)

Open Boundaries: Creating Business Innovation Through Complexity

140

(2)

Tommy Hilfiger

142

(3)

Differentiation and Integration

142

(2)

Organic Versus Mechanistic Management Processes

144

(1)

Taking the Lead Rowe Furniture Company

145

(1)

Planning and Forecasting

146

(1)

Framework for Organizational Responses to Uncertainty

146

(1)

Resource Dependence

146

(2)

Controlling Environmental Resources

148

(3)

Establishing Interorganizational Linkages

148

(3)

Toshiba

151

(4)

Controlling the Environmental Domain

151

(3)

Organization-Environment Integrative Framework

154

(1)

Summary and Interpretation

155

(9)

Workbook Organizations You Rely On

157

(1)

Case for Analysis The Paradoxical Twins: Acme and Omega Electronics

158

(6)

Interorganizational Relationships

164

(34)

A Look Inside Cisco Systems

165

(1)

Organizational Ecosystems

166

(3)

Is Competition Dead?

167

(1)

The Changing Role of Management

167

(2)

The Trillion-Dollar Enterprise: How the Alliance Revolution Will Transform Global Business

169

(2)

Interorganizational Framework

170

(1)

Resource Dependence

171

(1)

Resource Strategies

171

(1)

Power Strategies

172

(1)

Collaborative Networks

172

(2)

International Origins

173

(1)

Toyota Motor Corporation

174

(2)

From Adversaries to Partners

174

(2)

Empire Equipment Company

176

(1)

Population Ecology

177

(1)

Taking the Lead Volkswagen

177

(5)

Organizational Form and Niche

179

(1)

Process of Ecological Change

180

(1)

Strategies for Survival

181

(1)

Charles Schwab Corp

182

(1)

Institutionalism

182

(4)

Institutional Similarity

184

(2)

Summary and Interpretation

186

(12)

Workbook Management Fads

189

(1)

Case for Analysis Hugh Russel, Inc.

189

(3)

Workshop Ugli Orange Case

192

(6)

Manufacturing and Service Technologies

198

(40)

A Look Inside French Rags

199

(2)

Organization-Level Manufacturing Technology

201

(3)

Manufacturing Firms

201

(3)

Northeast Utilities and Boston Edison Company

204

(2)

Computer Integrated Manufacturing

205

(1)

Lean Thinking: Banish Waste and Create Wealth in Your Corporation

206

(3)

Organization-Level Service Technology

209

(2)

Service Firms

210

(1)

Taking the Lead Deere & Co.

211

(1)

Capital Protection Insurance Services

212

(2)

Designing the Service Organization

213

(1)

Departmental Technology

214

(3)

Variety

214

(1)

Analyzability

214

(1)

Framework

215

(2)

Department Design

217

(2)

``M*A*S*H'' Versus ``E.R.''

219

(1)

Workflow Interdependence Among Departments

219

(4)

Types

219

(2)

Structural Priority

221

(1)

Structural Implications

222

(1)

Athletic Teams

223

(1)

Impact of Technology on Job Design

224

(3)

Job Design

224

(1)

Sociotechnical Systems

225

(2)

Summary and Interpretation

227

(11)

Workbook Bistro Technology

229

(2)

Case for Analysis Acetate Department

231

(7)

Information Technology and Knowledge Management

238

(38)

A Look Inside Weyerhaeuser Company

239

(1)

Information Technology Evolution

240

(5)

Operations and Business Resource Applications

241

(2)

Information Technology as a Strategic Weapon

243

(2)

Turner Industries Ltd.

245

(1)

Strategic Use of Information Technology

245

(4)

Low-Cost Leadership

246

(1)

Differentiation

247

(2)

Nike, Inc.

249

(2)

E-commerce

249

(2)

New Options for Organization Design

251

(1)

Dynamic Network Structure

252

(1)

Monorail

252

(4)

Interorganizational Relationships

253

(2)

IT Impact on Organization Design

255

(1)

Business @ the Speed of Thought: Using a Digital Nervous System

256

(1)

Knowledge Management

257

(1)

What is Knowledge?

258

(1)

Approaches to Knowledge Management

259

DPR Construction, Inc.

258

(6)

Mechanisms for Explicit Knowledge Management

261

(1)

Mechanisms for Tacit Knowledge Management

262

(2)

Taking the Lead Creating Knowledge at Novartis

264

(2)

Leveraging Professional Knowledge and Expertise

266

(1)

Summary and Interpretation

266

(10)

Workbook Are You Fast Enough to Succeed in Internet Time?

269

(1)

Case for Analysis Century Medical

270

(2)

Case for Analysis Product X

272

(4)

PART 4 INTERNAL DESIGN ELEMENTS

276

(121)

Organization Size, Life Cycle, and Control

278

(34)

A Look Inside Oxford Health Plans

279

(1)

Organization Size: Is Bigger Better?

280

(4)

Pressures for Growth

280

(1)

Large Versus Small

281

(3)

Organizational Life Cycle

284

(1)

Stages of Life Cycle Development

284

(1)

The Alchemy of Growth: Practical Insights for Building the Enduring Enterprise

285

(2)

Biogen Inc

287

(2)

Organizational Characteristics During the Life Cycle

288

(1)

Organizational Bureaucracy and Control

289

(2)

What is Bureaucracy?

289

(1)

Size and Structural Control

290

(1)

Bureaucracy in a Changing World

291

(2)

Dynamic Control Systems

293

(3)

Bureaucratic Control

293

(3)

TNT UK

296

(1)

Market Control

296

(1)

Taking the Lead E-Commerce Metrics

297

(1)

Imperial Oil Limited

298

(1)

Clan Control

298

(1)

Columbus Mills

299

(3)

The Balanced Scorecard

300

(2)

Summary and Interpretation

302

(10)

Workbook Control Mechanisms

304

(1)

Case for Analysis Sunflower Incorporated

305

(2)

Windsock, Inc

307

(5)

Organizational Culture and Ethical Values

312

(38)

A Look Inside SAS Institute

313

(1)

Organizational Culture

314

(5)

What Is Culture?

314

(1)

Emergence and Purpose of Culture

314

(1)

Interpreting Culture

315

(4)

Organizational Design and Culture

319

(3)

The Adaptability/Entrepreneurial Culture

319

(1)

The Mission Culture

320

(1)

The Clan Culture

320

(1)

The Bureaucratic Culture

321

(1)

Culture Strength and Organizational Subcultures

321

(1)

Pitney Bowes Credit Corporation

322

(1)

Culture and the Learning Organization

322

(1)

Taking the Lead Trilogy Software Inc

323

(2)

Netscape Communications Corp.

325

(1)

Ethical Values in Organizations

326

(1)

Built to Last: Successful Habits of Visionary Companies

326

(2)

Sources of Ethical Values in Organizations

328

(3)

Personal Ethics

329

(1)

Organizational Culture

329

(1)

Organizational Systems

330

(1)

External Stakeholders

330

(1)

How Leaders Shape Culture and Ethics

331

(1)

Values-Based Leadership

332

(1)

Herman Miller

332

(3)

Formal Structure and Systems

333

(2)

Holt Companies

335

(1)

Corporate Culture in a Global Environment

336

(1)

Summary and Interpretation

337

(13)

Workbook Shop 'til You Drop: Corporate Culture in the Retail World

339

(2)

Case for Analysis Implementing Change at National Industrial Products

341

(1)

Case for Analysis Does This Milkshake Taste Funny?

342

(8)

Innovation and Change

350

(47)

A Look Inside 3M

351

(1)

Innovate or Perish: The Strategic Role of Change

352

(3)

Incremental Versus Radical Change

353

(2)

Progressive Corporation

355

(4)

Strategic Types of Change

355

(2)

Elements for Successful Change

357

(2)

Cadwalader, Wickersham, and Taft

359

(1)

Technology Change

360

(4)

The Ambidextrous Approach

360

(1)

Techniques for Encouraging Technology Change

361

(3)

The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail

364

(1)

New Products and Services

365

(3)

New Product Success Rate

365

(1)

Reasons for New Product Success

366

(1)

Horizontal Linkage Model

366

(2)

Kellogg

368

(1)

Achieving Competitive Advantage with Rapid Product Innovation

368

(1)

Strategy and Structure Change

369

(3)

The Dual-Core Approach

370

(2)

Hire Quality, Inc.

372

(1)

Culture Change

373

(3)

Reengineering and Horizontal Organization

373

(1)

Total Quality Management

374

(1)

The Learning Organization

374

(1)

OD Culture Change Interventions

375

(1)

Strategies for Implementing Change

376

(1)

Leadership for Change

377

(1)

Taking the Lead U.S. Agriculture Department's Animal and Plant Health Inspection Service

377

(4)

Barriers to Change

378

(1)

Techniques for Implementation

379

(2)

Summary and Interpretation

381

(16)

Workbook Innovation Climate

384

(2)

Case for Analysis Shoe Corporation of Illinois

386

(5)

Case for Analysis Southern Discomfort

391

(6)

PART 5 MANAGING DYNAMIC PROCESSES

397

(144)

Decision Making Processes

398

(42)

A Look Inside White Rose Nursery and Crafts

399

(1)

Definitions

400

(1)

Taking the Lead At US West, Information is Power

401

(1)

Individual Decision Making

402

(3)

Rational Approach

403

(2)

Alberta Manufacturing

405

(3)

Bounded Rationality Perspective

406

(2)

The Dynamic Decisionmaker

408

(1)

Paramount Pictures Corporation

409

(1)

Organizational Decision Making

410

(1)

Management Science Approach

410

(1)

The SABRE Group

411

(3)

Carnegie Model

412

(2)

Encyclopaedia Britannica

414

(4)

Incremental Decision Process Model

415

(3)

Gillette Company

418

(1)

The Learning Organization

419

(4)

Combining the Incremental Process and Carnegie Models

419

(1)

Garbage Can Model

420

(3)

Casablanca

423

(1)

Contingency Decision-Making Framework

424

(3)

Problem Consensus

424

(1)

Technical Knowledge About Solutions

424

(1)

Contingency Framework

424

(3)

Special Decision Circumstances

427

(3)

High-Velocity Environments

428

(1)

Decision Mistakes and Learning

428

(1)

Escalating Commitment

429

(1)

Summary and Interpretation

430

(10)

Workbook Decision Styles

432

(1)

Case for Analysis Cracking the Whip

433

(2)

Case for Analysis The Dilemma of Aliesha State College: Competence Versus Need

435

(5)

Conflict, Power, and Politics

440

(40)

A Look Inside Pacific Medical Center

441

(1)

What Is Intergroup Conflict?

442

(1)

Why Conflict Exists

443

(2)

Taking the Lead GE Plastics/Borg-Warner

445

(2)

Individual Versus Organizational Power

447

(1)

Power Versus Authority

447

(1)

The 48 Laws of Power

448

(1)

Vertical Sources of Power

449

(3)

Xerox

452

(1)

Horizontal Sources of Power

453

(3)

Strategic Contingencies

453

(1)

Power Sources

454

(2)

University of Illinois

456

(1)

Crystal Manufacturing

457

(1)

Political Processes in Organizations

458

(2)

Definition

459

(1)

When Is Political Activity Used?

459

(1)

Using Power, Politics, and Collaboration

460

(3)

Tactics for Increasing Power

460

(2)

Political Tactics for Using Power

462

(1)

Halifax Business Machines

463

(1)

Tactics for Enhancing Collaboration

464

(1)

Aluminum Company of America/International Association of Machinists

464

(4)

Summary and Interpretation

468

(12)

Workbook How Do You Handle Conflict

470

(2)

Case for Analysis The Daily Tribune

472

(2)

Case for Analysis Pierre Dux

474

(6)

Contemporary Trends In Organization Design

480

(61)

A Look Inside Kalahari Bushmen

481

(1)

The Global Environment

482

(1)

Attributes of Organizational Excellence

483

(4)

Taking the Lead Host Universal

487

(1)

Designs for the Global Arena

488

(1)

Stages of International Development

488

(1)

The Living Company: Habits for Survival in a Turbulent Business Environment

489

(3)

International Strategic Alliances

490

(1)

Global Work Teams

491

(1)

Structural Designs for Global Operations

492

(4)

Model for Global Versus Local Opportunities

492

(2)

International Division

494

(1)

Global Product Division Structure

495

(1)

Global Geographic Division Structure

496

(1)

Dow Chemical

496

(1)

Global Matrix Structure

497

(1)

Asea Brown Boveri (ABB)

497

(1)

Transnational Model

498

(3)

The Trend Toward Empowerment

501

(2)

Reasons for Empowerment

502

(1)

Monarch Marking Systems

503

(3)

Elements of Empowerment

504

(1)

Empowerment Applications

505

(1)

Leading the Change Toward Learning Organizations

506

(2)

Transformational Leadership

507

(1)

Corsair Communications Inc.

508

(1)

Assessing the Impact of Top Leadership

509

(3)

Experiments with Top-Management Teams

509

(1)

Succession and Adaptation

510

(1)

Succession and Performance

511

(1)

Managing Organizational Decline

512

(3)

Definition and Causes

513

(1)

A Model of Decline Stages

514

(1)

Mudge, Rose, Guthrie, Alexander & Ferdon

515

(1)

Summary and Interpretation

516

(25)

Workbook Creating a Learning Organization

516

(4)

Case for Analysis W.L. Gore & Associates, Inc.: Entering 1998

520

(21)

INTEGRATIVE CASES

541

(64)

1.0 Custom Chip, Inc.

543

(7)

2.0 Microsoft: Adapting to New Challenges

550

(10)

3.1 Littleton Manufacturing (A)

560

(13)

3.2 Littleton Manufacturing (B)

573

(3)

4.0 XEL Communications, Inc. (C): Forming a Strategic Partnership

576

(7)

5.0 National Bank of San Francisco

583

(3)

6.0 The Audubon Zoo, 1993

586

(14)

7.0 Dowling Flexible Metals

600

(5)

Glossary

605

(8)

Name Index

613

(10)

Corporate Name Index

623

(4)

Subject Index

627

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Organization Theory and Design

Summary

Author Biography

Table of Contents

Supplemental Materials

FREE SHIPPING

Rent More, Save More! Use code: BBRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

Organization Theory and Design

Summary

Author Biography

Table of Contents

Supplemental Materials

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