Organizational Behavior

Part 1: Why Do I Need to Study Organizational Behavior?

1 Introducing Organizational Behavior 1-1

1.1 Organizational Behavior 1-2

What is Organizational Behavior? 1-2

Why is Organizational Behavior Important? 1-2

How We Learn About Organizational Behavior 1-4

1.2 Thinking Critically about Organizational Behavior 1-6

What is the Science of Organizational Behavior? 1-7

What Does It Mean to Think Critically? 1-8

Why is It so Hard to Think Critically? 1-9

What are Steps in the Critical Thinking Process? 1-10

1.3 Managers, Team Leaders, and Organizational Behavior 1-13

Effective Managers and Team Leaders 1-13

What Do Managers and Team Leaders Do? 1-14

What are the Essential Skills of Managers and Team Leaders? 1-15

Self-Test Chapter 1 1-17

2 OB in Context 2-1

2.1 Why Context Matters in OB 2-2

Why Does Context Matter? 2-2

Strategy: What is Important and Valued in An Organization 2-2

Rewards: Why People Do What They Do 2-3

Structure: How People Work (or Don’t Work) Together 2-4

2.2 Building Effective Organizational Cultures 2-9

What is Organizational Culture? 2-9

How Do We Identify an Organization’s Culture? 2-10

How Do We Build Strong Cultures? 2-14

Self-Test Chapter 2 2-15

Part 2: Why Do People Behave as They Do?

3 Individual Differences 3-1

3.1 Personality 3-2

Nature or Nurture? 3-2

Are Personalities Stable? 3-2

What are Behavioral and Social Traits? 3-4

What are Personal Conception Traits? 3-8

What are Cognitive Traits? 3-10

How Can We Assess Personality? 3-11

3.2 Values 3-15

What are Values and Where Do They Come From? 3-15

How Do Values Differ Across Culture? 3-17

Self-Test Chapter 3 3-20

4 Perception and Emotion 4-1

4.1 Perception and Attribution 4-2

What is Perception? 4-2

What is Attribution? 4-4

Perception and Attribution Errors 4-6

4.2 Emotions and Moods 4-8

What are Emotions and Moods? 4-8

What is Emotional Intelligence? 4-10

4.3 Attitudes 4-12

What is an Attitude? 4-13

What are Job Attitudes? 4-14

How Do Attitudes Influence Work Behavior? 4-17

Self-Test Chapter 4 4-20

5 Motivation 5-1

5.1 Motivation and Performance Management 5-2

What is Motivation? 5-2

Pay for Performance 5-3

What is Performance Management? 5-4

How Do We Create More Motivating Environments? 5-7

5.2 Needs Theories of Motivation 5-9

Maslow’s Hierarchy of Needs 5-10

Alderfer’s ERG Theory 5-11

Manifest Needs Theory 5-12

Emotional Drives or Needs Model 5-13

5.3 Process Theories of Motivation 5-14

Equity Theory 5-14

Goal-Setting Theory 5-18

Self-Test Chapter 5 5-20

Part 3: How Do I Effectively Manage Myself and Influence Others?

6 Work Well in Teams 6-1

6.1 Understanding Team Effectiveness 6-2

What Makes a Team Effective? 6-2

How Can We Set Teams up for Success? 6-3

How Does Member Diversity Affect Team Performance? 6-7

6.2 Understanding Team Dynamics 6-8

What are Roles and Role Dynamics? 6-9

What are Norms? 6-11

What are Other Important Team Dynamics? 6-13

6.3 Building a High-Performance Team 6-15

How Do We Build a High-Performance Team? 6-15

What are the Stages of Team Development? 6-17

What is the Role of Team Cohesiveness? 6-18

How Can We Improve Team Decision Making? 6-20

Self-Test Chapter 6 6-23

7 Be an Effective Leader and Follower 7-1

7.1 Understanding Leadership 7-2

What is Leadership? 7-2

How Does Leadership Work? 7-5

7.2 Leaders in Action 7-9

What Makes Leaders Successful? 7-10

Ways We Act (or Not) as Leaders 7-12

7.3 Understanding Followership 7-16

What is Followership? 7-16

Ways We Act (Or Not) as Followers 7-18

Self-Test Chapter 7 7-22

8 Understand and Manage Power and Politics 8-1

8.1 Understanding Power 8-2

What is Power? 8-2

Where Does Power Come From? 8-4

How is Power Gained and Lost? 8-5

8.2 Build Your Power Bases 8-7

What is Position Power? 8-8

What are Responses to Position Power? 8-9

What is Personal Power? 8-10

Connection Power 8-11

How Can I Build My Power Bases? 8-11

8.3 Navigate the Political Landscape 8-13

Why Do We Have Organizational Politics? 8-13

How Can I Develop My Political Skills? 8-15

Self-Test Chapter 8 8-17

9 Build Strong Relationships and Networks 9-1

9.1 Build Strong Relationships 9-2

What Kinds of Relationships Matter? 9-2

How are Relationships Developed? 9-3

How Do We Build and Maintain Good Relationships? 9-5

9.2 Building Strong Networks 9-7

What are Networks? 9-7

How Do Networks Work? 9-8

9.3 Leveraging Your Network 9-13

Networks and Social Capital 9-14

How Do We Leverage a Network? 9-15

Using Your Network to Advance Your Career 9-17

Self-Test Chapter 9 9-18

10 Develop Communication Skills 10-1

10.1 Communicating for Influence 2

What is Framing? 10-2

How Can We Communicate with Charisma? 10-3

Why are Stories so Persuasive? 10-6

Don’t Forget the Nonverbals 10-7

10.2 Handle Difficult Conversations Using Supportive Communication 10-9

What is a Difficult Conversation? 10-9

What are Supportive Communication Principles? 10-10

10.3 Develop Your Feedback and Listening Skills 10-14

What is Developmental Feedback? 10-14

What are Active Listening Skills? 10-16

Self-Test Chapter 10 10-20

11 Handle Conflict, Negotiation, and Decision Making 11-1

11.1 Manage Conflict 11-2

Why Do We Have Conflict? 11-2

What Conflict Management Strategy Should I Use? 11-3

How Can I Guard against Conflict Management Pitfalls? 11-6

11.2 Learn How to Negotiate 11-8

Why Should I Negotiate? 11-8

How Do I Negotiate? 11-9

How Can I Guard against Common Negotiation Pitfalls? 11-13

11.3 Be a More Effective Decision Maker 11-15

What are Common Approaches to Decision Making? 11-15

How Can I Be a Better Decision Maker? 11-18

How Can I Guard against Common Decision-Making Pitfalls? 11-19

Self-Test Chapter 11 11-22

OB Skills Workbook W-1

Glossary G-1

Self-Test Answers ST-1

Notes N-1

Index I-1

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