Organizational Behavior An Experiential Approach

, by Osland, Joyce S; Kolb, David A.; Rubin, Irwin M; Turner, Marlene E.

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ISBN: 9780131441514 | 0131441515
Cover: Paperback
Copyright: 11/29/2006

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Reflecting the state of the art in the practice of experiential learning,Organizational Behavior: An Experiential Approach8/e is teaching students general psychological principles andapplyingthat knowledge to social and organizational situations. It teaches students to become continuous learners, capable of responding to demands for change and new skills throughout their career.

Foreword

Preface

xiii

Setting the Global Stage: Introduction to the Workbook

Class Activity: Mapping the Multicultural Classroom

xxv

Learning Points

xxvi

Part 1 Understanding Yourself and Other People At Work

(186)

The Psychological Contract and Commitment

(26)

Objectives

(26)

Vignette: Creating a Great Place to Work

(3)

Class Preparation

(2)

The Knowledge Base

(9)

Class Activity: Instructor/Participant Interviews

(3)

Learning Points

(1)

Developing OB Expertise

(1)

Action Scripts

(3)

Personal Application Assignment

(5)

Theories of Managing People

(20)

Objectives

(20)

Vignette: The Jack and Herb Show

(3)

Class Preparation

(3)

The Knowledge Base

(7)

Class Activity: Manager of the Year Acceptance Speech

(1)

Learning Points

(1)

Action Scripts

(2)

Personal Application Assignment

(3)

Individual and Organizational Learning

(26)

Objectives

(26)

Vignette: Why Dumb Things Happen to Smart Companies

(3)

Class Preparation

(5)

The Knowledge Base

(10)

Class Activity: The Learning Style Inventory

(1)

Creating a Diverse Learning Community

(1)

Learning Points

(1)

Action Scripts

(1)

Personal Application Assignment

(4)

Decoding Human Behavior and Personality

(21)

Objectives

(21)

Vignette: Buzzsaws and Whistleblowers

(1)

Class Preparation

(4)

The Knowledge Base

(7)

Class Activity: The Donor Services Case: What To Do About Juana?

(3)

Learning Points

(1)

Action Scripts

(1)

Personal Application Assignment

(4)

Individual and Organizational Motivation

(28)

Objectives

(28)

Vignette: A Winning Recipe

(2)

How to Change Your Boss

(3)

Class Preparation

100

(1)

The Knowledge Base

101

(13)

Class Activity: Diagnosing Motivation in the Donor Services Department

114

(1)

The Motivated Classroom

115

(1)

Learning Points

116

(1)

Action Scripts

117

(2)

Personal Application Assignment

119

(4)

Values and Workplace Ethics

123

(31)

Objectives

123

(31)

Vignette: Ray Anderson and The Natural Step

123

(2)

Class Preparation

125

(8)

The Knowledge Base

133

(11)

Class Activity: Weyco's Ban on Employee Smoking

144

(1)

Ethics in Everyday Worklife

145

(1)

Learning Points

146

(1)

Action Scripts

147

(2)

Personal Application Assignment

149

(5)

Personal Growth and Work Stress

154

(33)

Objectives

154

(33)

Vignette: Overload---What's Causing It and How to Solve It

154

(3)

Class Preparation

157

(6)

The Knowledge Base

163

(12)

Class Activity: The Life Line, Who Am I?, and the Past Experience Inventory

175

(4)

Learning Points

179

(1)

Action Scripts

180

(1)

Personal Application Assignment

181

(6)

Part 2 Creating Effective Work Groups

187

(202)

Interpersonal Communication

188

(30)

Objectives

188

(30)

Vignette: Communication Mistakes Only Really Smart People Make

188

(3)

Class Preparation

191

(3)

The Knowledge Base

194

(12)

Class Activity: Active Listening Exercise

206

(5)

Learning Points

211

(1)

Action Scripts

212

(2)

Personal Application Assignment

214

(4)

Perception and Attribution

218

(29)

Objectives

218

(29)

Vignette: The Blind Men and the Elephant

218

(1)

Class Preparation

219

(1)

The Knowledge Base

220

(11)

Class Activity: The Selection Committee

231

(11)

Learning Points

242

(1)

Action Scripts

243

(1)

Personal Application Assignment

244

(3)

Group Dynamics and Work Teams

247

(35)

Objectives

247

(35)

Vignette: Creating Hot Teams

247

(4)

Class Preparation

251

(1)

The Knowledge Base

252

(16)

Class Activity: The Inner-Outer Exercise

268

(7)

Learning Points

275

(1)

Action Scripts

276

(2)

Personal Application Assignment

278

(4)

Problem Solving

282

(30)

Objectives

282

(30)

Vignette: Why Not?

282

(3)

Class Preparation

285

(2)

The Knowledge Base

287

(10)

Class Activity: Cardiotronics Role-Play

297

(10)

Learning Points

307

(1)

Action Scripts

307

(2)

Personal Application Assignment

309

(3)

Managing Creativity

312

(25)

Objectives

312

(25)

Vignette: Bears and Honey Pots

312

(1)

Managing Creativity at SAS

313

(2)

Class Preparation

315

(4)

The Knowledge Base

319

(8)

Class Activity: Creativity Skits

327

(1)

Learning Points

327

(1)

Action Scripts

328

(1)

Personal Application Assignment

329

(8)

Conflict and Negotiation

337

(26)

Objectives

337

(26)

Vignette: Costa Rica's Alternative to Labor Conflict---Solidarismo

337

(1)

Class Preparation

338

(3)

The Knowledge Base

341

(12)

Class Activity: The Red-Green Game

353

(1)

Negotiation Exercise---The Film-making Equipment

354

(3)

Learning Points

357

(1)

Action Scripts

358

(2)

Personal Application Assignment

360

(3)

Managing Diversity

363

(26)

Objectives

363

(26)

Vignette: What's Your Eccentricity Quotient?

363

(1)

Class Preparation

364

(2)

The Knowledge Base

366

(13)

Class Activity: Cross-Cultural/Diversity Competency Skits

379

(1)

Cross-Cultural Training

379

(3)

Learning Points

382

(1)

Action Scripts

383

(1)

Personal Application Assignment

384

(5)

Part 3 Leadership and Management

389

(208)

Leadership

390

(31)

Objectives

390

(31)

Vignette: What Makes an Effective Executive

390

(5)

Class Preparation

395

(2)

The Knowledge Base

397

(12)

Class Activity: The Perfect Square

409

(2)

Learning Points

411

(1)

Action Scripts

412

(2)

Personal Application Assignment

414

(7)

Organizational Culture

421

(36)

Objectives

421

(36)

Vignette: The Fabric of Creativity

421

(3)

Class Preparation

424

(5)

The Knowledge Base

429

(16)

Class Activity: The Ecoquest Case

445

(2)

Assessing the Organizational Culture of Your Learning Group

447

(1)

Learning Points

448

(1)

Action Scripts

449

(2)

Personal Application Assignment

451

(6)

Decision Making

457

(32)

Objectives

457

(32)

Vignette: Pajama Talk

457

(1)

Jim Collins on Tough Calls

458

(5)

Class Preparation

463

(4)

The Knowledge Base

467

(14)

Class Activity: Team Analysis of Decision Cases

481

(1)

Learning Points

482

(1)

Action Scripts

483

(2)

Personal Application Assignment

485

(4)

Power and Influence

489

(32)

Objectives

489

(32)

Vignette: Getting Your Ideas Heard

489

(1)

Class Preparation

490

(2)

The Knowledge Base

492

(10)

Class Activity: Influence Role Play

502

(14)

Learning Points

516

(1)

Action Scripts

516

(2)

Personal Application Assignment

518

(3)

Empowerment and Coaching

521

(50)

Objectives

521

(50)

Vignette: A Piece of Work

521

(3)

Class Preparation

524

(2)

The Knowledge Base

526

(10)

Class Activity: The Enterprise Merger Game

536

(9)

Learning Points

545

(1)

Action Scripts

545

(2)

Personal Application Assignment

547

(24)

Performance Management

571

(26)

Objectives

571

(26)

Vignette: Leader as Developer

571

(1)

Class Preparation

572

(1)

The Knowledge Base

573

(14)

Class Activity: Performance Appraisal Role Plays

587

(2)

Learning Points

589

(1)

Action Scripts

590

(2)

Personal Application Assignment

592

(5)

Part 4 Managing Effective Organizations

597

(76)

Organization Design

598

(26)

Objectives

598

(26)

Vignette: Permeability in Action---Case Study of a Boundaryless Organization

598

(3)

Class Preparation

601

(2)

The Knowledge Base

603

(15)

Class Activity: Structure, Inc.

618

(1)

Learning Points

619

(1)

Action Scripts

620

(1)

Personal Application Assignment

621

(3)

Managing Change

624

(49)

Objectives

624

(49)

Vignette: Making Change

624

(6)

Rate your Readiness to Change

630

(5)

Class Preparation

635

(1)

The Knowledge Base

636

(17)

Class Activity: The Hollow Square Exercise

653

(3)

Learning Points

656

(1)

Action Scripts

657

(1)

Personal Application Assignment

658

(15)

Integrative Cases

673

(52)

The Donor Services Department

673

(4)

Custom Chip, Inc.

677

(8)

Celestial's Global Customer Team

685

(15)

Women and Global Leadership at Bestfoods

700

(25)

Index

725

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Organizational Behavior An Experiential Approach

Summary

Table of Contents

Supplemental Materials