Organizational Cognition and Learning:

This book addresses the concept of organizing which is centered around collective learning and on the organization paradigm. It presents a theory of organizational learning based on a model of memory, explaining processes and dynamics through which memory is built and updated.

Managing knowledge in the cognitive organization	p. 1
Complexity as a resource	p. 23
Organizational action : persistence and change	p. 42
Collective memory	p. 56
The paradox of learning	p. 70
The construction of shared world	p. 83
Constructing explanations	p. 93
Constructing grey knowledge	p. 104
The emergence of organizational learning	p. 120
Eliciting organizational discourse	p. 136
Mapping discourses	p. 148
Modeling discourses	p. 159
Modeling verbal judgements	p. 178
Modeling rules	p. 195
The management of grey knowledge through causal maps : a field example	p. 205
Organizational observers as agents of change	p. 226
Managing in the learning organization	p. 235
Perspectives for organizational inquiry	p. 251
The construction of verbal models : modeling customer satisfaction	p. 267
Organizational learning and social computation	p. 294
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Organizational Cognition and Learning: Building Systems for the Learning Organization

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Table of Contents

Supplemental Materials