Organizational Communication with InfoTrac College Edition

, by Zaremba, Alan

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ISBN: 9780324158656 | 0324158653
Cover: Paperback
Copyright: 8/26/2002

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Supplemental Materials

Preface

xiii

PART 1 Foundations

(94)

Organizational Communication: An Introduction

(24)

Abstract

(1)

Objectives

(1)

Communication: An Integral Component of Organization Success

(12)

Myths Regarding Organizational Communication

(2)

Defining Organization Communication

(1)

The Scope of the Text

(1)

Practitioner's Perspective: Alan Barocas, Senior Vice President for Field Real Estate, Gap Inc.

(2)

Summary: A Toolbox

(1)

Discussion Questions

(1)

Case 1.1---Annette and the Inscrutable Manager

(1)

Endnotes

(4)

Management Theory and Organizational Communication

(20)

Case 2.1---Communicating to a New Staff

(2)

Abstract

(1)

Objectives

(1)

Demystifying Theories

(1)

Evolution of Management Theories

(11)

Practitioner's Perspective: Robert Peterkin, Former School Superintendent, City of Milwaukee

(2)

Summary: A Toolbox

(1)

Discussion Questions

(1)

Case 2.2---Trent McGuire and Systems Theory

(1)

Endnotes

(2)

Principles of Communication

(24)

Case 3.1---The Non-Sweet John Babterk and the Candy Company

(1)

Abstract

(1)

Objectives

(1)

What Do We Mean by the Word Communication?

(1)

Conceptualizing Communication

(1)

Defining Communication

(9)

Elements in the Communication Process

(6)

Practitioner's Perspective: Craig Ingraham, Vice President and Senior Counsel, MasterCard

(2)

Summary: A Toolbox

(1)

Discussion Questions

(1)

Case 3.2---The Financial Manager

(1)

Endnotes

(1)

Ethics and Organizational Communication

(25)

Case 4.1---Lying to Rachel Adams

(1)

Abstract

(1)

Objectives

(1)

Examining Ethics

(1)

Ethical Decisions and Organization Communication

(1)

Is Honesty Overrated?

(1)

Strategic Ambiguity

(5)

Assessing Attitudes Toward Ethical Communication

(3)

Making Ethical Decisions

(5)

Practitioner's Perspective: Victoria Kohlasch, Managing Director of Marketing, CRIC Capital

(2)

Summary: A Toolbox

(1)

Discussion Questions

(1)

Case 4.2---Did Janet Smith's Boss Communicate Unethically?

(2)

Endnotes

(2)

PART 2 Communication in a Complex System

(80)

Managing Information

(24)

Case 5.1---Williams: Too Much E-Mail

(1)

Abstract

(1)

Objectives

(1)

Identifying Message Needs

(8)

Selecting Media Options

106

(7)

Information Needs and Selecting Media: A Recap

113

(1)

Practitioner's Perspective: Jules Polonetsky, Chief Privacy Officer

113

(2)

Summary: A Toolbox

115

(1)

Discussion Questions

115

(1)

Case 5.2---Perceptions of the Conference Call

116

(1)

Endnotes

117

(3)

Communications Networks

120

(26)

Case 6.1---Sales Department, Service Department, and Customers

121

(1)

Abstract

122

(1)

Objectives

122

(1)

What Are Communication Networks?

122

(3)

External and Internal Networks

125

(1)

Formal and Informal Networks

126

(5)

Upward, Downward, and Horizontal Networks

131

(11)

Practitioner's Perspective: Bob Greim, Pressroom Superintendent, Boston Herald

142

(1)

Summary: A Toolbox

143

(1)

Discussion Questions

143

(1)

Case 6.2---Austin O'Brien and the Multiple Testing Sites

143

(1)

Endnotes

144

(2)

Communication Climate and Organizational Culture

146

(29)

Case 7.1---The Elan Corporation

147

(2)

Abstract

149

(1)

Objectives

149

(1)

Organizational Climate

149

(5)

Practitioner's Perspective: Governor Michael Dukakis

154

(2)

Organizational Culture

156

(3)

Creating Supportive Climates

159

(9)

Practitioner's Perspective: Pamela Olton, Lab Manager, Haight Ashbury Free Medical Clinic

168

(2)

Summary: A Toolbox

170

(1)

Discussion Questions

170

(1)

Case 7.2---Jamie at the Wayfarer

170

(2)

Endnotes

172

(3)

PART 3 Communication Skill Sets

175

(104)

Communicating in Meetings

176

(28)

Case 8.1---Gerald Sweeney and the Regular Wednesday Meetings

177

(1)

Abstract

178

(1)

Objectives

178

(1)

The Phenomenon of Meetings

179

(1)

Primary and Secondary Tension

180

(3)

Counterproductive Group Tendencies

183

(5)

Interventions

188

(7)

Making Interventions Work

195

(2)

Electronic Meetings

197

(2)

Practitioner's Perspective: Lois Kelly, Founder and Principal: Meaning Maker

199

(1)

Summary: A Toolbox

200

(1)

Discussion Questions

200

(1)

Case 8.2---Efficient Employees and Inefficient Meetings

200

(2)

Endnotes

202

(2)

Making Presentations in Organizations

204

(28)

Case 9.1---The Gamble and Kelliher Study

205

(1)

Abstract

206

(1)

Objectives

206

(1)

The Power of Quality Presentations

206

(1)

Presentation Styles

207

(7)

Structuring Content

214

(7)

Question and Answer Sessions

221

(4)

Presentation Anxiety

225

(2)

Practitioner's Perspective: Gail Hunter, Vice President in Events and Attractions, National Basketball Association

227

(1)

Summary: A Toolbox

228

(1)

Discussion Questions

228

(1)

Case 9.2---Regina Ostrowsky and the ``Nonbank'' Manager

229

(1)

Endnotes

230

(2)

Improving Interpersonal Communication: Working with Difficult (and Not So Difficult) People

232

(24)

Case 10.1---Communicating with Chuck

233

(1)

Abstract

234

(1)

Objectives

235

(1)

Pervasive Interpersonal Communication

235

(1)

A Rules Approach

235

(6)

Transactional Analysis

241

(9)

Practitioner's Perspective: Duane Vild, Complex Warden for the State of Arizona Department of Corrections; Bureau Administrator, Department of Corrections

250

(2)

Summary: A Toolbox

252

(1)

Discussion Questions

252

(1)

Case 10.2---Using Rules Theory and Transactional Analysis

252

(1)

Endnotes

253

(3)

Improving Written Communication

256

(23)

Abstract

258

(1)

Objectives

258

(1)

The Importance of Business Writing

258

(1)

Why Writing Is Difficult

259

(2)

Writing Effectively

261

(2)

Steps in the Writing Process

263

(5)

Identifying Common Problems

268

(3)

Persuasive Messages

271

(3)

Practitioner's Perspective: Jeremiah Cole, Director of the Office of Strategic Initiatives, Commonwealth of Massachusetts

274

(2)

Summary: A Toolbox

276

(1)

Discussion Questions

276

(1)

Case 11.2---Tanya and the TASC

276

(1)

Endnotes

277

(2)

PART 4 Contemporary Issues

279

(70)

Intercultural Communication and the Organization

280

(24)

Case 12.1---Rando Systems Expands Internationally

281

(1)

Abstract

282

(1)

Objectives

282

(1)

Why Study Intercultural Communication?

283

(1)

What Do We Mean By Culture?

284

(2)

Intercultural Communication in Organizational Contexts

286

(12)

Practitioner's Perspective: Steve MacLeod, Senior Vice President, Fluor Corporation

298

(2)

Summary: A Toolbox

300

(1)

Discussion Questions

300

(1)

Case 12.2---The Lady Bosses

300

(2)

Endnotes

302

(2)

Crisis Communication

304

(22)

Case 13.1---The Nuance Group

305

(1)

Abstract

306

(1)

Objectives

306

(1)

Organizations and Crisis Communication

306

(3)

Crisis Communication Planning

309

(9)

Recommendations for Crisis Communicators

318

(3)

Practitioner's Perspective: Jason Vines, Former Vice President for Communication, Ford Motor Company

321

(1)

Summary: A Toolbox

322

(1)

Discussion Questions

322

(1)

Case 13.2---The Bayside Inn

322

(2)

Endnotes

324

(2)

Assessing Organizational Communication Quality

326

(23)

Case 14.1---STIG: Perspectives of a Staffer

327

(1)

Abstract

328

(1)

Objectives

329

(1)

What Is a Communication Audit?

329

(1)

Audit Qualities and Components

329

(5)

Methods for Conducting Audits

334

(9)

Reporting Results

343

(1)

Practitioner's Perspective: Angela Sinickas, Founder and President, Sinickas Communications

344

(2)

Summary: A Toolbox

346

(1)

Discussion Questions

346

(1)

Case 14.2---James Whalen: Mired in Communication Problems

346

(1)

Endnotes

347

(2)

Index

349

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Organizational Communication with InfoTrac College Edition

Table of Contents

Supplemental Materials