People As Care Catalysts : From Being Patient

The healthcare sector is undergoing strong expansion worldwide, as the focus changes from 'treating illness' to 'promoting wellness' and those able and willing to pay for their health make up for the shortcomings of national systems. How things evolve will depend on whether the national systems reinvent themselves around a new model of customer value, or fail to change and become obsolete. Global in scope and insightful in its conclusions, People as Care Catalysts sets out an agenda for how things could develop in the new 'healthcare economy'.

Richard Normann 1943-2003, Founding Partner, Normann Partners
Recognised by his peers as a leading thinker in management and strategy, Richard made a unique contribution on how to rethink business, create value and sustain excellence. He published numerous books and was a sought-after advisor and speaker. Richard had an intense passion for life, cared warmly for people, and was always ready to challenge thoughts and perspectives. His work is recognized through the Richard Normann Prize.

Niklas Arvidsson, Researcher, National Institute of Working Life, Sweden
Niklas’s research focuses on futurizing, project-based organizations, strategy and knowledge management. He has taught in business schools for over a decade and published several articles. Niklas has many years of experience as a senior consultant and a former colleague of Richard Normann in Service Management Group and NormannPartners. His co-authored article on problems in identifying competent knowledge holders in multinationals is published in Management Science.

List of contributors

vii

Foreword

xi

Preface — How this book came about

xv

Acknowledgements

xxiii

1 Challenges for health care in Western societies

1

(8)

Richard Normann

2 Health care — victim of the industrial model?

9

(20)

Richard Normann

3 Who and where is the customer?

29

(10)

Richard Normann

4 The future shape of health care

39

(30)

Gordon Best and John Harries

5 A French exception or a demonstration of a European trend?

69

(10)

Michel Crozier

6 Living healthy to an older age - would it be possible for everyone?

79

(16)

Christophe Courbage and Orio Giarini

7 Leadership for health care in the age of learning

95

(32)

Michael Maccoby

8 Overall conclusions this far

127

(4)

Niklas Arvidsson

9 An attempt to create an idealized design

131

(36)

Bert Levin and Richard Normann

10 An impossible synthesis?

167

(18)

Richard Normann

11 Positioning our approach

185

(10)

Niklas Arvidsson

Appendix A: A challenge for economic policy

195

(6)

Appendix B: Summary of research on value creation via coproductive meetings

201

(8)

Appendix C: Useful abbreviations

209

(2)

References

211

(4)

Index

215

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People As Care Catalysts : From Being Patient to Becoming Healthy

Summary

Author Biography

Table of Contents

Supplemental Materials

FREE SHIPPING

Rent More, Save More! Use code: BBRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

People As Care Catalysts : From Being Patient to Becoming Healthy

Summary

Author Biography

Table of Contents

Supplemental Materials

Digital License