Perfect Phrases for Setting Performance Goals

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ISBN: 9780071433839 | 007143383X
Cover: Paperback
Copyright: 3/3/2004

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Set the bar for outstanding performanceA follow-up to the top-sellingPerfect Phrases for Performance Reviews, this book provides managers with phrases and goals that describe expected future performance from their direct reports. A timesaving job aid for any performance review or plan, the book: Makes it easy for managers to set high performance goals for executives, management, or non-managers employees Includes many categories of goals, from revenue and productivity goals to quality and personal development goals Facilitates the goal-setting process across the organization Includes a guide to writing a performance plan for any employeeFeaturing hundreds of ready-to-use performance goals, this practical job aid makes it simple for managers to set the bar for outstanding future results.

Preface	p. xv
About the Authors	p. xviii
Background for Developing and Writing Performance Goals	p. 1
Using This Book to Write Better Performance Goals	p. 3
Setting Performance Goals That Work	p. 12
Specific and Measurable Goals? A Balancing Act	p. 12
Parts of a Goal Statement	p. 15
Goals Without Criteria	p. 16
The Goal-Setting Process	p. 18
10 Tips for Setting Performance Goals	p. 19
Getting the Most from Performance Goals	p. 22
Using the Goals During the Year	p. 22
Using Goals for Evaluation and Appraisal	p. 25
Conclusion	p. 28
Perfect Phrases for Setting Performance Goals	p. 29
Descriptive Contents	p. 31
Performance Goals for Any Position
Readiness for Work Goals	p. 45
Punctuality	p. 45
Attendance and Absenteeism	p. 45
Health	p. 46
Conflict Management and Team Contributions Goals	p. 47
Contributions to Team Health	p. 47
Contributions to Team Productivity	p. 47
Handling Customer Conflicts	p. 48
Handling Internal Conflicts	p. 48
Self-Management and Work Habits Goals	p. 50
Appearance and Clothing	p. 50
Ethical/Personal Conduct	p. 50
Organization and Use of Time	p. 51
Willingness to Help/Volunteer	p. 51
Work Outputs and Productivity Goals	p. 53
Own Work	p. 53
Contributing to Work of Others	p. 53
Contributing to Overall Productivity	p. 54
Personal and Skill Development Goals	p. 56
Assessment	p. 56
Formal Learning	p. 56
Informal Learning	p. 57
Communication Goals	p. 59
Interpersonal/Team	p. 59
Management	p. 59
Customers	p. 60
Media Relations	p. 61
Performance Goals for General Management Responsibilities
Managing Performance Goals	p. 65
Setting Performance Goals	p. 65
Communicating About Performance	p. 65
Observing and Documenting	p. 66
Performance Appraisal/Review	p. 66
Planning Goals	p. 68
Financial Planning	p. 68
Personnel Planning	p. 68
Strategic and Work-Unit Planning	p. 69
Work Planning/Scheduling	p. 69
Personnel/Hiring/Retention Goals	p. 71
Employee Retention	p. 71
Forecasting	p. 71
Interviewing	p. 72
Preparing for Hiring	p. 73
Leadership and Organizational Climate Goals	p. 74
Communication	p. 74
Personal and Staff Development	p. 74
Work Climate	p. 74
Productivity/Process Improvement/Organizational Results Goals	p. 76
Productivity	p. 76
Process Improvement	p. 77
Organizational Results	p. 77
Communications Goals	p. 79
Downwards	p. 79
Customers/Clients	p. 79
Peers	p. 79
Upwards	p. 80
Performance Goals for Specific Industries and Jobs
Customer Service and Support--Management Goals	p. 83
Customer Communication/Satisfaction	p. 83
Customer Service Improvements	p. 83
Customer Service Management	p. 83
Customer Service Quality	p. 84
Customer Service and Support Goals	p. 85
Customer Communication	p. 85
Customer Satisfaction/Retention	p. 85
Customer Service Improvements	p. 86
Customer Service Management	p. 86
Customer Service Quality	p. 87
Information Technology: Hardware and Operations--Management Goals	p. 89
Project/Staff Management	p. 89
Purchasing and Maintenance	p. 89
Results Management	p. 90
Information Technology: Hardware and Operations Goals	p. 91
Backups/Disaster Recovery	p. 91
Customer Support	p. 91
Data and Hardware Security	p. 92
Maintenance and Operations	p. 93
New Equipment	p. 94
Information Technology: Software--Management Goals	p. 95
Communication/Training	p. 95
Productivity	p. 95
Project Management	p. 96
Information Technology: Software Goals	p. 97
Data Entry	p. 97
Business Systems Analysis	p. 97
Programming	p. 98
Testing	p. 99
System Deployment	p. 100
System Support (Help Desk)	p. 100
Financial Goals	p. 101
Bottom-Line Results	p. 101
Budgeting	p. 101
Conformance to Financial Practices	p. 102
Spending and Financial Control	p. 102
Processing	p. 104
Reporting and Communicating	p. 104
Revenue Enhancement	p. 105
Other	p. 105
Creative Communication Goals	p. 107
Copywriting	p. 107
Copyediting/Layout	p. 107
Graphic Design	p. 108
Web Site Design	p. 108
Production/Manufacturing Goals	p. 110
Quantity	p. 110
Quality	p. 111
Safety and Environment	p. 111
Food Preparation--Management Goals	p. 113
Cleanliness/Hygiene/Safety	p. 113
Cost-Effectiveness/Organization	p. 113
Quality	p. 114
Food Preparation Goals	p. 115
Cleanliness/Hygiene/Safety	p. 115
Innovation	p. 115
Inventory Control/Equipment	p. 115
Quality	p. 116
Food Services--Management Goals	p. 117
Catering	p. 117
Customer Service	p. 117
Employee Supervision and Training	p. 118
Facilities Management	p. 118
Food Services Goals	p. 120
Environment	p. 120
Order Taking/Processing	p. 120
Serving	p. 121
Transit/Transportation Goals	p. 122
Customer Support	p. 122
General Operations	p. 122
Safety and Maintenance	p. 123
Vehicle Operation	p. 124
Mechanical Repair and Trades Goals	p. 125
Customer Communication	p. 125
Diagnosis and Quality of Work	p. 125
Speed of Repair	p. 126
Work Planning and Estimating	p. 126
Human Resources and Personnel--Management Goals	p. 128
Compensation/Benefits	p. 128
Conformance	p. 128
Hiring	p. 129
Labor Relations	p. 129
Policy Development/Communication	p. 129
Staff Development	p. 130
Staff Retention/Promotion	p. 130
Staff Satisfaction	p. 131
Human Resources and Personnel Goals	p. 132
Hiring	p. 132
Staff Development	p. 132
Staff Retention/Promotion	p. 134
Staff Satisfaction	p. 134
Conformance	p. 134
Policy Development/Communication	p. 135
Work-Unit Support	p. 135
Compensation/Benefits	p. 136
Labor Relations	p. 137
Other	p. 137
Physical Plant Maintenance--Management Goals	p. 139
Cleaning	p. 139
Plant Maintenance	p. 139
Safety	p. 140
Physical Plant Maintenance Goals	p. 142
Cleaning	p. 142
Plant Maintenance	p. 143
Safety	p. 143
Retail/Merchandising--Management Goals	p. 145
Customer Service	p. 145
Scheduling/Staffing	p. 145
Store Management	p. 146
Retail/Merchandising Goals	p. 147
Checkout/Cash Register	p. 147
Customer Service	p. 147
Retail Environment	p. 148
Stock/Inventory	p. 149
Sales and Business Development--Management Goals	p. 151
Generating New Sales/Customers	p. 151
Managing Current Sales/Customer Relations	p. 151
Sales Strategy Development	p. 151
Sales Training/Communication	p. 152
Sales and Business Development Goals	p. 153
Managing Current Sales/Customers	p. 153
Generating New Sales/Customers	p. 153
Sales-Related Customer Relations	p. 154
Sales Strategy Development	p. 154
Sales Training	p. 155
Security--Management Goals	p. 156
Communication	p. 156
Compliance	p. 156
Improvement	p. 157
Supervision and Training	p. 157
Theft	p. 157
Security Goals	p. 159
Communication and Training	p. 159
Compliance	p. 159
Enforcement	p. 160
Improvement	p. 161
Theft	p. 161
Personal Security	p. 161
Premises Security	p. 162
Traffic Control	p. 162
Support--Management Goals	p. 163
Communication, Supervision, and Training	p. 163
Office Management	p. 163
Scheduling and Work Assignments	p. 164
Support Goals	p. 165
Clerical/Filing	p. 165
Reception	p. 165
Secretarial	p. 166
Switchboard/Phones	p. 167
Workplace Health and Safety--Management Goals	p. 168
Compliance	p. 168
Improvement and Investigation	p. 168
Training and Communication	p. 169
Work Environment	p. 169
Workplace Health and Safety Goals	p. 171
Compliance	p. 171
Improvement and Investigation	p. 171
Training and Communication	p. 172
Work Environment	p. 173
Table of Contents provided by Ingram. All Rights Reserved.

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Perfect Phrases for Setting Performance Goals

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Perfect Phrases for Setting Performance Goals

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