Perfect Solutions for Difficult Employee

Sid Kempis a management consultant offering effective solutions for conflict prevention, conflict resolution, and team management to the Fortune 500, small businesses, and also state and federal government agencies.

Sid Kemp is a management consultant offering effective solutions for conflict prevention, conflict resolution, and team management to the Fortune 500, small businesses, and also state and federal government agencies.

Foreword

xiii

Kristin Robertson

Preface

xvii

Part One. Being There

1

(22)

Facing Your Day

3

(7)

Remember: You Matter

3

(1)

Focus First

4

(1)

The Manager Who Wasn't There

5

(1)

Each Person Is a Treasure ... with Problems

6

(1)

Be a Practical Idealist

7

(1)

Come Up for Air, and Dive in Again

8

(2)

From Challenges to Solutions

10

(4)

Seeing Yourself

10

(2)

Changing Your Stance

12

(1)

Changing the Situation

13

(1)

The Manager's Survival Guide

14

(9)

Start by Not Understanding

15

(1)

Relax and Be with the Person, Not the Problem

16

(1)

Listen and Dig Deeper

17

(1)

Create a No-Blame Environment

17

(3)

Use the Sandwich

20

(1)

Decorate the Sandwich

21

(1)

Add the Dessert

21

(2)

Part Two. Messy Situations

23

(184)

Money Issues

25

(11)

A Team Member Deserves a Raise, but That Isn't Possible

26

(1)

A Team Member Doesn't Deserve a Raise, but Thinks He or She Does

27

(1)

This Timesheet---or Expense Report---Doesn't Look Right

28

(1)

An Employee Asks for an Advance

29

(1)

Announcing Pay Cuts and Pay Freezes

30

(2)

Annoucing Layoffs

32

(2)

Annoucing a Change in Benefits

34

(1)

``He Makes More Than I Do''

35

(1)

When Sex Shows Up at Work

36

(15)

It's Getting a Little Hot in Here

37

(2)

No Bedding Down in the Office

39

(1)

``You're Interested, but He or She Isn't''

40

(1)

``He or She Won't Leave Me Alone''

41

(2)

``You're Interested, but I'm Not''

43

(1)

Uh-oh, I'm Interested

44

(2)

You've Broken Up---but You Still Have to Work Together

46

(1)

Calling Bad Plays---the Line Between Jokes and Sexual Harassment

47

(1)

Sexual Politics---Office Power Plays

48

(1)

Gender Preferences and Prejudices

49

(1)

Signs of a Hostile Environment

50

(1)

When Personal Issues Affect Work Life

51

(11)

From Body Odor to Bad Breath

52

(2)

Is Something Wrong at Home?

54

(1)

Personal Calls and E-Mails on Office Time

55

(2)

Selfish Cell-Phoning

57

(1)

Side Jobs on Office Time

58

(1)

Selling Stuff to Our Staff

59

(1)

Job Hunting on the Job

60

(1)

Late Arrivals, Extra Breaks

61

(1)

Pranks, Put-Downs, and Bending the Rules

62

(10)

Act Your Age!

63

(1)

Pranks

64

(1)

Put-Downs

65

(3)

Tit for Tat

68

(1)

Bullying and Ganging Up on an Employee

69

(2)

Time for a Bit of Fun in the Office

71

(1)

New Employee Orientation Issues

72

(17)

Rules and Assumptions

73

(1)

But I've Always Done It This Way!

74

(2)

An Employee Trying to Change the Rules

76

(1)

Lack of Attention to Detail

77

(2)

Caring Too Much

79

(1)

Caring Too Little

80

(1)

Unwilling to Improve

81

(2)

Not Ready, Fire

83

(1)

Ready, Fire, Aim

84

(1)

Not Getting Things Right

85

(1)

Nobody Likes the New Kid on the Block

86

(2)

Just Not Fitting In

88

(1)

Time and Punctuality Issues

89

(11)

It's 9:30, Where's My Team?

90

(1)

``Oops, I Missed the Meeting''

91

(1)

Those Little Latenesses Add Up

92

(1)

Long Lunches

93

(1)

It's Five O'Clock Somewhere---but Not Here

94

(1)

Erratic Absences

95

(1)

We Had Flex Time, but It Broke

96

(1)

The Same Excuse Every Time

97

(1)

A Different Excuse Every Time

98

(1)

Working Overtime, All the Time

99

(1)

Attitude Problems

100

(9)

Respect for People

101

(2)

Respect for Roles

103

(1)

Who's the Boss?

104

(1)

Acting Superior to Teammates

105

(1)

Always Sparring with Me

106

(1)

Always Sparring with Each Other

107

(1)

Mistreating a Customer

108

(1)

Problems Between Generations

109

(13)

Business: The Last Generation

112

(2)

``Things Aren't the Way They Used to Be''

114

(1)

``I Don't Get No Respect''

115

(2)

Business: The Next Generation

117

(1)

Are We Speaking the Same Language?

118

(1)

Age and Ageism

119

(3)

Justice Issues on the Job

122

(10)

Broken Promises

123

(2)

Seeing the Other Side

125

(1)

It's Just Not Fair

126

(1)

Chronic Unreliability

127

(2)

Chronic Complaining

129

(1)

Blaming Others for Our Mistakes

130

(1)

Unacknowledged Integrity

131

(1)

Anger on the Job

132

(11)

One Angry Outburst

133

(1)

Chronic Anger

134

(2)

Signs of Serious Danger

136

(2)

``Why Are You Always Angry at Me?''

138

(1)

``You Sure Sound Angry to Me''

139

(1)

The Team Is About to Explode

140

(1)

Now I'm the One Who's Angry

141

(1)

What If the Top Boss Is Angry?

142

(1)

Fear in the Office

143

(8)

Fear of Bringing Up Problems

145

(1)

Employees Who Fear Making a Mistake

146

(1)

Employees Who Fear the Manager

147

(1)

Fear of Being Laid Off

148

(1)

Fear from Outside the Office

149

(1)

Employees with Depression or Anxiety

150

(1)

Illness Issues

151

(12)

Is the Employee Really Sick?

152

(1)

Friday Flu

153

(2)

Showing Up Sick at Work

155

(1)

Frequent but Unpredictable Illness

156

(2)

``I Think There's Something Wrong with Him''

158

(1)

Illnesses in the Family

159

(1)

Illness Interfering with Business Travel

160

(1)

Pregnancy and Illness

161

(1)

Requests for Unpaid Leave or Disability

162

(1)

Failure---Employee or Company

163

(13)

Employee on the Edge

164

(3)

``I've Got to Let You Go''

167

(3)

When Projects Fail

170

(1)

``We're Waiting to Hear''

171

(1)

Early Retirement Issues

172

(2)

``The Company's Laying You Off''

174

(1)

``The Company's Laying Us Off''

175

(1)

Emergencies

176

(9)

Major Illness in the Office

177

(2)

``Is Everyone OK?''

179

(1)

Disaster Strikes

180

(1)

What Happened to Him?

181

(1)

``We Just Don't Know What's Happening''

182

(1)

Worker's Compensation Claims

183

(1)

Returning to Normal

184

(1)

Broken Rules

185

(11)

Dress Code Issues

187

(2)

Technology Problems

189

(3)

Living with Rules You Don't Like

192

(1)

Unpredictable Rule Changes

193

(1)

Getting Rule Changes

194

(1)

Rules Made Up on a Whim

195

(1)

Respect

196

(11)

Communication

198

(2)

The ``Yes and ...'' Response

200

(1)

Respect, Please

201

(1)

Making Room for Differences

202

(1)

When a Team Member Doesn't Listen

203

(1)

Men, Women, Culture, and Respect

204

(3)

Part Three. Too Hot to Handle

207

(28)

When to Get Help

209

(19)

What Managers Do

209

(3)

Danger Signs

212

(3)

Avoiding Lawsuit and Scandal

215

(1)

The Protection of Arbitration

216

(1)

Maybe This Employee Needs Professional Help

217

(2)

Drug Testing Troubles

219

(2)

What If It's Me?

221

(2)

Understanding Psychological Symptoms

223

(3)

Compassionate Management

226

(2)

Learning Leadership

228

(7)

Setting Direction

229

(1)

Communicating and Acting

230

(1)

The Two Levels of Feedback

231

(1)

Helping People Motivate Themselves

232

(1)

Creating and Nourishing a Team

232

(2)

Expanding Horizons

234

(1)

Resources for Learning

235

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The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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Perfect Solutions for Difficult Employee Situations

Summary

Author Biography

Table of Contents

Supplemental Materials

FREE SHIPPING

Rent More, Save More! Use code: BBRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

Perfect Solutions for Difficult Employee Situations

Summary

Author Biography

Table of Contents

Supplemental Materials

Digital License