The Performance Imperative

This book brings together a wide range of innovative techniques and approaches for increasing people2s effectiveness at work--from performance measurement to gainsharing systems. The Performance Imperative offers an integrated, multidisciplinary approach to improving effectiveness in the workplace, drawing on the expertise of the leading thinkers and practitioners in the field--including Edward E. Lawler III on challenges to organizational effectiveness, Phillip B. Crosby on quality management, Susan A. Mohrman on designing work teams, and Jennifer Jarratt and Joseph F. Coates on the new role of human resources in improving organization and human performance.

1. Raising the Bar: Strategies for Achieving High Performance(Howard Risher, Charles Fay)

Part One: Understanding the Emerging World of Work

2. The Changing Nature of Work(Charles Fay)

3. Organizational Effectiveness: The New Realities and Challenges(Edward E. Lawler III)

4. Supporting the Transition: A Redefined Role for Human Resources(Jennifer Jarratt, Joseph F. Coates)

Part Two: Organizing for High Performance

5. Moving Toward the Virtual Workplace(N. Fredric Crandall, Mark J. Wallace, Jr.)

6. Reengineering: Improving Productivity Through Business Process Redesign(Alfred J. Walker)

7. Integrating People and Technology: Socio-Technical Perspectives on the Structure of Work(Stuart S. Winby)

Part Three: Providing Effective Leadership

8. Creating a High-Performance Climate: A CEO's Perspective(Irvine O. Hockaday, Jr.)

9. Championing the Successful Quality Effort(Richard C. Whitley)

10. Quality Management in the Real World(Phillip B. Crosby)

Part Four: Developing High-Performance Management Systems

11. Linking Business Strategy, Unit Goals, and Performance Management Systems(Craig Eric Schneier)

12. Designing Work Teams to Fit the Organization(Susan Albers Mohrman)

13. Using Measurement to Reinforce Strategy(Carl G. Thor)

Part Five: Linking the Reward System to High Performance

14. Base Pay: Rethinking the Basic Framework(Howard Risher)

15. Developmental Pay: Aligning Employee Capabilities with Business Needs(Richard W. Beatty, Boris Dimitroff, Dennis O'Neill)

16. Group Incentives: Improving Performance Through Shared Goals and Rewards(John G. Belcher)

17. Rewarding Special Performance: Low-Cost, High-Impact Awards(Jerry McAdams)

Part Six: Moving Beyond Confrontational Labor/Management Relations

18. Legal Aspects of Employee Participation(James R. Redeker, Daniel P. O'Meara)

19. Making Everyone a Stakeholder: Strategies for Addressing Conflicting Needs(Lynn R. Williams)

Part Seven: Next Steps

20. Managing Employees as a Source of Competitive Advantage(Howard Risher, Charles Fay)

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The Performance Imperative

Summary

Table of Contents

Supplemental Materials