Performance Indicators in Social Care for Older People

With growing focus upon performance review and monitoring, the awareness and use of performance indicators throughout a number of public services has increased. For social care organizations it is increasingly a requirement that data be available to make performance review possible. Set within a national context, this book reviews the historical development and measurement issues of performance indicators within social care and the public sector for older people. The book provides an approach to effective local performance measurement in services for older people; an organizing framework within which organizations can arrange their performance appraisal for older people's services; examines the development of performance review in social care of older people; examines the process of developing local performance measures and engaging staff in enquiry and quality management; and reviews the process of development of performance indicators and their utilization at an agency level. This is one of the few studies - in the U.K. or overseas - to address the development of performance review at a local level. It will be of particular interest in the U.K. for local service providers who are developing approaches for local performance review. It will also be of interest internationally, in countries where services for older people are currently developing in a similar direction.