Measuring State and Local Government Performance: Issues to Resolve Before Implementing a Performance Measurement System
The First Step in the Reinvention Process: Assessment Montgomery
Commentary: The Case for Performance Monitoring
Performance Measurement Purposes and Techniques
Introduction
Purposes of Measuring Performance
Local Government Benchmarking: Lessons from Two Major Multigovernment Efforts
Techniques for Assessing Performance
Comparative Performance Measurement: Insights and Lessons Learned from a Consortium Effort
Overcoming the Inadequacies of Performance Measurement in Local Government: The Case of Libraries and Leisure Services
Performance-Based Budgeting
Introduction
Using Performance Measures for Federal Budgeting: Proposals and Prospects
The Road to PPB: The Stages of Budget Reform
The State of the States: Performance-Based Budgeting Requirements in 47 out of 50
Performance-Based Management
Introduction
State Agencies' Experience with Strategic Planning: Findings from a National Survey
Putting a Powerful Tool to Practical Use: The Application of Strategic Planning in the Public Sector
The Role of Citizens in Measuring and Promoting Performance
Introduction
Coproduction: Citizen Participation in Service Delivery
Citizen Ratings of Public and Private Service Quality: A Comparative Perspective
Citizen Satisfaction with Urban Services: Potential Misuse as a Performance Indicator
Reinventing Government or Reinventing Ourselves: Two Models for Improving Government Performance
Performance Measurement Across Government Levels
Introduction
The Government Performance and Results Act (GPRA): Hydra-headed Monster or Flexible Management Tool?
The Impact of Three Years of Experience and a New Governor on the State of Washington's Productivity Program
Designing Effective Performance-Measurement Systems under the Government Performance and Results Act
Performance Measurement in U.S. Counties: Capacity for Reform
Performance Measurement in Municipal Government: Assessing the State of the Practice
Implementation
Introduction
Theoretical Background
Practical Implications
Promoting the Utilization of Performance Measures in Public Organizations: An Empirical Study of Factors Affecting Adoption and Implementation
Index
About the Editor
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